PROS Outage History

30 incidents recorded over the last 365 days, 10 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live PROS status100.00% uptime history

Every Recorded PROS Incident

PROS incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Jul 27, 2026Smart Price Optimization Application Upgrade v.5.36.0 in AU1Smart Price Optimization update to 5.36.0 is postponed to a later date.6h 0mScheduled
Jul 21, 2026Smart Price Optimization Application Upgrade v.5.36.0 in US1Smart Price Optimization update to 5.36.0 is postponed to a later date.8h 0mScheduled
Jul 20, 2026Smart Price Optimization Application Upgrade v.5.36.0 in EU1Smart Price Optimization update to 5.36.0 is postponed to a later date.8h 0mScheduled
Jul 12, 2026Smart CPQ – Fix Application NoticeThe maintenance is over, see details below : - Performance Quoting successfully completed - Catalog / Configurator / Cart / Designer : successfully completed3h 0mScheduled
Jun 30, 2026Data Platform - Databricks - Degraded Performance in SubrealmsMitigation actions have been taken and all services should be back to normal. Please contact PROS Support if you encounter any further problem.17 minResolved
Jun 28, 2026Smart CPQ – Fix Application NoticeThe maintenance is over, see details below : - Performance Quoting successfully completed - Catalog / Configurator / Cart / Designer : successfully completed3h 0mScheduled
Jun 14, 2026Smart CPQ – Fix Application NoticeThe maintenance is over, see details below : - Performance Quoting successfully completed - Catalog / Configurator / Cart / Designer : successfully completed3h 0mScheduled
May 31, 2026Smart CPQ – Fix Application NoticeThe maintenance is over, see details below : - Performance Quoting successfully completed - Catalog / Configurator / Cart / Designer : successfully completed3h 0mScheduled
May 22, 2026SPO degraded service for training Neural Network analysesThe issue has been resolved. Training is fully operational. All pending trainings will continue and no further action is needed.1h 2mResolved
May 17, 2026Smart CPQ – Fix Application NoticeThe maintenance is over, see details below : - Performance Quoting successfully completed - Catalog / Configurator / Cart / Designer : successfully completed3h 0mScheduled
May 13, 2026Partial outage for smartCPQ in our EU1 cloud regionDear customers, Mitigation actions have been taken, and our monitoring confirms all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support36 minResolved
May 13, 2026RTPE EU1 OutageMitigation actions have been taken and all services are now back to normal. Please contact PROS Support if you encounter any further problem.27 minResolved
May 7, 2026Production | Degraded performance | May 07, 2026Dear Partners, We successfully completed the final round of compute resources expansion and based on our monitoring all services are in a stable state; hence the global notification will be marked as resolved. We…197h 4mResolved
May 7, 2026Production | Degraded performance | May 07, 2026Dear partners, We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners. The remaining transfer efforts continue. In parallel, we…1 minResolved
May 5, 2026Degraded performances for smartCPQ in our EU1 cloud regionDear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support1h 19mResolved
May 3, 2026Smart CPQ – Fix Application NoticeThe scheduled maintenance has been completed.3h 0mScheduled
Apr 20, 2026DNS maintenanceThis maintenance will introduce optimizations and improve feature flexibility.  No service interruption is expected, and the work is intended to be fully transparent.  This notification is provided for general awareness…30 minScheduled
Apr 19, 2026Smart CPQ – Fix Application NoticeThe maintenance is over, see details below : - Performance Quoting successfully completed - Catalog / Configurator / Cart / Designer : successfully completed3h 0mScheduled
Apr 7, 2026Smart CPQ - Fix Application NoticeThe maintenance is over, see details below : - Salesforce Managed package : successfully completed2h 0mScheduled
Apr 5, 2026Smart CPQ – Fix Application NoticeThe maintenance is over (since the 5 april), see details below : - Performance Quoting successfully completed - Catalog / Configurator / Cart / Designer : successfully completed3h 0mScheduled
Mar 22, 2026Smart CPQ – Fix Application NoticeThe maintenance is over, see details below : - Performance Quoting successfully completed - Catalog / Configurator / Cart / Designer : successfully completed3h 0mScheduled
Mar 7, 2026PROS Connect Planned MaintenanceDear PROS Customer, In order for PROS to maintain the highest levels of availability and services to our customers, we would like to inform you of the following maintenance: PROS Connect Maintenance Duration…1h 0mScheduled
Mar 4, 2026RTPE Degraded Performance US1 PODWe confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem.3h 21mResolved
Mar 2, 2026SPO degradated service for training Segmentation based optimizations.New trainings for Negotiated Segmentation–based optimizations and E-Commerce are operational as of 8 PM CST.18h 54mResolved
Feb 26, 2026Smart Price Optimization Application Upgrade v.5.35.0 in US1The upgrade for Smart Price Optimization to 5.35.0 is now complete.10h 0mScheduled
Feb 25, 2026Smart Price Optimization Application Upgrade v.5.35.0 in EU1The upgrade for Smart Price Optimization to 5.35.0 is now complete.8h 0mScheduled
Feb 25, 2026Smart Price Optimization Application Upgrade v.5.35.0 in AU1The upgrade for Smart Price Optimization to 5.35.0 is now complete.6h 0mScheduled
Feb 25, 2026Partial outage for smartCPQ in our US1 and EU1 cloud regionsDear customers, We confirm all services are now back to normal. Please contact PROS Support if you encounter any further problem. Sincerely, PROS Support55 minResolved
Feb 22, 2026Smart CPQ – Fix Application NoticeThe maintenance is over, see details below : - Performance Quoting successfully completed - Catalog / Configurator / Cart / Designer : successfully completed3h 0mScheduled
Feb 9, 2026Smart CPQ - Fix Application NoticeThe maintenance is over, see details below : - Salesforce Managed package : successfully completed2h 0mScheduled

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How to Read This PROS Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before PROS acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single PROS outage in this window ran 8d 5h, against a mean recovery of 10h 11m. If you depend on PROS in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.