RainFocus Outage History
3 incidents recorded over the last 365 days, 3 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded RainFocus Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Mar 16, 2026 | Database Writer Utilization.Monitoring has shown that we are back to expected performance. | 2h 12m | Resolved |
| Dec 22, 2025 | API and SSO errors.The RainFocus platform experienced out of memory (OOM) errors on a Redis instance from 12:18pm to 12:54pm MST. A percentage of attendee API requests and SSO logins failed during this time. | 0 min | Resolved |
| Nov 10, 2025 | Admin intermittent errorsAn issue occurred with one of our admin pods causing intermittent failures with the RainFocus Admin (approximately 1/20 calls). This admin pod was replaced at 3:55PM MT, and the issues were eliminated. | 0 min | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next RainFocus incident opens instead, at the point where knowing still changes what you do.
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How to Read This RainFocus Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before RainFocus acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single RainFocus outage in this window ran 2h 12m, against a mean recovery of 44 min. If you depend on RainFocus in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.