Renaissance Learning Outage History
19 incidents recorded over the last 365 days, 11 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Renaissance Learning Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 21, 2026 | myIGDIs, myON, DnA, Nearpod, SchoolCity, StarPhonics, and eduCLIMBER: Potential Maintenance TodayUpdate: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software products worldwide, including some… | — | Investigating |
| Oct 7, 2026 | DnA: Student Assessment Submission ErrorsThis incident has been resolved. | 14h 14m | Resolved |
| Sep 18, 2026 | SchoolCity Database-related issue impacting service availabilityEarlier today, the SchoolCity team identified a database issue that temporarily impacted service availability. Some users may have experienced login difficulties or pages failing to load. The issue has been Resolved… | -220 min | Resolved |
| Aug 28, 2026 | SchoolCity Database PerformanceThe performance issues reported earlier today have been resolved. As of approximately 12:11 PM CST, all services — including login and student workflows — have been restored and are operating normally. We apologize… | 1h 23m | Resolved |
| Aug 21, 2026 | DnA MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Aug 14, 2026 | FastBridge System Maintenance - 8/14/26 to 8/16/26The FastBridge platform will undergo system maintenance starting at 6 p.m. CT on Friday, August 14th, and concluding at 9 p.m. CT on Sunday, August 16th. | 51h 0m | Scheduled |
| Aug 14, 2026 | FastBridge System Maintenance - 8/14/26 to 8/16/26The scheduled maintenance has been completed. | 51h 0m | Scheduled |
| Jul 24, 2026 | FastBridge System Maintenance - 7/24/26 to 7/26/26The scheduled maintenance has been completed. | 52h 0m | Scheduled |
| Jun 19, 2026 | FastBridge System Maintenance - 6/19/26 to 6/21/26The scheduled maintenance has been completed. | 52h 0m | Scheduled |
| May 20, 2026 | DnA MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| May 8, 2026 | FastBridge Students Unable to Resume Paused Spring aReading/aMathThe monitoring period has passed, with all observations confirming that the issue has been resolved. | 97h 7m | Resolved |
| May 8, 2026 | Important Update About Canvas IntegrationThis incident has been resolved. | 618h 29m | Resolved |
| May 7, 2026 | Renaissance Webform UnavailableWe are pleased to announce that the issue affecting our customer support webform has been resolved and the webform is now active and available for use. Thank you for your patience and understanding while our team… | 4h 52m | Resolved |
| May 6, 2026 | Accelerated Reader and STAR Quizzes ImpactedEarlier this afternoon, students accessing Accelerated Reader and STAR quizzes encountered a technical issue in which they were unable to access the quiz and were instead presented with a file download prompt. Our… | 0 min | Resolved |
| Apr 23, 2026 | DnA Online Testing Producing ErrorsThis incident has been resolved. | 96h 39m | Resolved |
| Apr 14, 2026 | Customers Reporting SAML Error in DnA, eduCLIMBER, and SchoolCityIssue Summary: Following a scheduled migration to a newer authorization server, Renaissance received reports around 8:10 AM CST that some users experienced login failures. Users attempting to access the system… | 0 min | Resolved |
| Mar 25, 2026 | Items in Draft Item Bank Assessments Not Displaying Answer ChoicesThis incident has been resolved. | 22h 32m | Resolved |
| Mar 11, 2026 | DnA MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Dec 3, 2025 | RGP - Manage Apps & Users - Searching by Class results in an errorThis issue has been resolved. | 7h 18m | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next Renaissance Learning incident opens instead, at the point where knowing still changes what you do.
Free, no password, no card. Unsubscribe in one click.
How to Read This Renaissance Learning Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Renaissance Learning acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Renaissance Learning outage in this window ran 25d 18h, against a mean recovery of 2d 15h. If you depend on Renaissance Learning in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.