Riskified Outage History
12 incidents recorded over the last 365 days, 12 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Riskified Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 29, 2026 | Riskified availability issuesWe experiencing degraded performance with our webhooks returning errors. If you have a retry policy subsequent attempts should have succeeded. This lasted from 13:23 - 13:28 (UTC). | -9 min | Resolved |
| Oct 21, 2026 | Merchant Configuration DisruptionIdentified: (7:03 PM) The cause of an issue affecting a subset of merchants' configurations has been identified, and we are restoring a previous known-good version. We'll share another update once complete. Resolved… | -9810 min | Resolved |
| May 8, 2026 | Riskified availability issuesWe have resolved the availability issues with our Control Center. The service is now fully operational. Order decisions and notifications are fully functional. | 1h 40m | Resolved |
| May 1, 2026 | Outbound Reset Password Email Delivery DegradationThe email delivery issue has been resolved. We have confirmed that outbound emails are now being delivered as expected. If you continue to experience any issues, please contact our Support team. | 52 min | Resolved |
| Apr 27, 2026 | Control Center - reset password linkThe incident has been resolved. | 1h 22m | Resolved |
| Mar 17, 2026 | Degraded PerformanceFrom 09:30 - 11:18 UTC we experienced a performance issue leading to an increase in order declines. The root issue has been identified and resolved. | 0 min | Resolved |
| Feb 5, 2026 | Riskified availability issuesThis incident has been resolved. The impact is limited to risk signal / risk score. | 5 min | Resolved |
| Jan 19, 2026 | Riskified availability issues[INVESTIGATING] We are currently experiencing degraded performance with our order reviews and notifications. We are investigating the root cause. [RESOLVED] A fix has been deployed and systems have recovered. | -120237 min | Resolved |
| Jan 19, 2026 | Decision Studio - Partial Service Disruption[INVESTIGATING] We are currently investigating some UI issues related to the creation of Decision Studio Allow and Block lists. [RESOLVED] Our team has identified and resolved the issue. This issue was isolated to the… | -97307 min | Resolved |
| Jan 19, 2026 | Control Center: Orders not displaying in real time[IDENTIFIED] We are experiencing an issue where orders are not properly displayed in the Control Center. This is affecting orders sent as of ±50 minutes ago. Order and all Riskified platform decisions and notifications… | -96191 min | Resolved |
| Jan 19, 2026 | Riskified availability issues[IDENTIFIED] We are currently experiencing degraded performance with our order reviews and notifications starting at 08:50 UTC time. This is related to an ongoing incident with a third party network provider. We are… | -64870 min | Resolved |
| Jan 19, 2026 | Control Center availability issues[IDENTIFIED] We are experiencing availability issues with our Control Center. We're working on a fix and will update shortly. Order decisions and notifications are fully functional Best regards, Team… | -59859 min | Resolved |
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Everything above is a record written after the fact. We can email you when the next Riskified incident opens instead, at the point where knowing still changes what you do.
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How to Read This Riskified Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Riskified acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Riskified outage in this window ran 1h 40m, against a mean recovery of 48 min. If you depend on Riskified in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.