Is ROGER365.io Down?

Exchange Online is not yet fully stable while Microsoft completes the recovery of MO1550821 / EX1550543. Microsoft reports improving service stability and is rolling out its recovery actions across the affected regions. This happens in phases, so some tenants will see normal service earlier than others. During this recovery phase, ROGER365.io services that depend on Exchange Online can show degraded performance. For the Email touchpoint this means incoming emails can reach agents later than normal. Other features that read from or send through Exchange Online can respond slower than usual. We keep monitoring this on our side. For more information regarding Microsoft service health see: https://status.cloud.microsoft

The web chat has been working normally since Monday, 9 November 09:00 CET, so we are closing this incident. The workaround retrieves the authentication token through an alternative supported method and will stay in place. Our support ticket with Microsoft for the underlying issue remains open. We follow up on it internally, and no action is required from customers. If you still experience problems with the web chat, please contact your ROGER365 partner. --- [2026-11-09T10:59:54.336+01:00] (monitoring) On Friday, 6 November, our platform was unable to retrieve authentication tokens from Microsoft's Framework service, which powers the web chat. During this time, website visitors who tried to start a web chat may have seen the chat window stay on a loading screen. These chats could not be started and did not reach agents. Our configuration had not changed, and the behavior points to a change on Microsoft's side. We have opened a support ticket with Microsoft. Since Monday, 9 November 09:00CET, a workaround is in place that retrieves the token through an alternative supported method, and the web chat is working normally again. We are monitoring the situation and will post an update once Microsoft has resolved the underlying issue. If you still experience problems with the web chat, please contact your ROGER365 partner.

This incident has been resolved. Users can sign in to the ROGER365 Contact Center application again, and the platform is working normally. We apologize for any inconvenience this may have caused. If you still have trouble signing in, please contact your partner or our support team. --- [2026-10-05T09:16:21.831+02:00] (monitoring) The faulty host has been removed from the pool and all services are running normally again. Users can log in to the agent app without issues. We will keep monitoring the platform closely and post a final update once the incident is resolved. --- [2026-10-05T09:07:26.762+02:00] (identified) At 08:45 we triggered a manual failover to the secondary EU node. This reduced the login issues for users of the agent app while we continued the investigation. After the failover, our investigation showed that one of the Microsoft hosts was faulty. We removed this host from the pool to restore normal operations. --- [2026-10-05T08:44:22.846+02:00] (investigating) We are investigating reports that some users may be unable to sign in to the ROGER365 Contact Center application. Our team is working to identify the cause and restore normal access as quickly as possible. We will post an update within 60 minutes, or sooner if we have more information.