Sangoma Outage History

197 incidents recorded over the last 365 days, 79 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Sangoma status100.00% uptime history

Every Recorded Sangoma Incident

Sangoma incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 20, 2026Switchvox SIP Trunking Maintenance - 11/19/26During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers…1h 0mScheduled
Nov 18, 2026Switchvox SIP Trunking Maintenance - 11/17/26During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers…1h 0mScheduled
Nov 13, 2026Switchvox SIP Trunking Maintenance - 11/12/26During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers…1h 0mScheduled
Nov 11, 2026San Francisco Datacenter Path ChangesWe will be performing L2 path changes in San Fransisco Datacenter to modernize network devices on the paths. During the maintenance mainly voip related traffic through the datacenter may drop for 5-10 min a couple of…2h 0mScheduled
Nov 11, 2026Switchvox SIP Trunking Maintenance - 11/10/26During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers…1h 0mScheduled
Nov 6, 2026Switchvox SIP Trunking Maintenance - 11/5/26During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Switchvox SIP Trunking. As a result, Switchvox Cloud customers and any Prem customers…1h 0mScheduled
Nov 6, 2026BV- Third Scheduled Infrastructure Maintenance- 11/05/2026Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Impact: During the deployment window select users may experience see instances of incorrect extension…1h 0mScheduled
Nov 5, 2026BV- Second Scheduled Infrastructure Maintenance- 11/05/2026Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Impact: During the deployment window select users may experience incorrect routing. There is no…1h 0mScheduled
Nov 5, 2026BV- Scheduled Infrastructure Maintenance- 11/05/2026Details and Scope: Sangoma will be performing regularly scheduled maintenance on our Business Voice platform. Impact: During the deployment window select users may experience issues parking/ retrieving calls and…1h 0mScheduled
Nov 4, 2026CY- Scheduled Infrastructure Maintenance- 11/03/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Nov 4, 2026Switchvox SIP Trunking Maintenance - 11/3/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Nov 4, 2026Scheduled Infrastructure Maintenance- 11/03/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Nov 3, 2026Internet Service Impact - Carrier Event - Charter/Spectrum - CA AreaThis incident has been resolved.2h 15mResolved
Nov 3, 2026Scheduled Infrastructure Maintenance – Sangoma Data Center Migration – November 2, 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 30, 2026Firewall Software Upgrade (West Coast Data Center)Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 30, 2026Firewall Software Upgrade (East Coast Data Center)Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 30, 2026Switchvox SIP Trunking Maintenance - 10/29/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 30, 2026BV- Third Scheduled Infrastructure Maintenance- 10/29/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 29, 2026BV- Second Scheduled Infrastructure Maintenance- 10/29/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 29, 2026Firewall Software Upgrade (Australia Data Center)Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 29, 2026BV- Scheduled Infrastructure Maintenance- 10/29/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 28, 2026Internet Service Impact - Carrier Event - AT&T - CA AreaThis incident has been resolved.4h 34mResolved
Oct 28, 2026Switchvox SIP Trunking Maintenance - 10/27/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 28, 2026BV- Third Scheduled Infrastructure Maintenance- 10/27/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 27, 2026BV- Second Scheduled Infrastructure Maintenance- 10/27/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 27, 2026Internet Service Impact - Carrier Event - AT&T and Verizon Wireless - Multiple StatesThis incident has been resolved.5h 40mResolved
Oct 27, 2026BV- Scheduled Infrastructure Maintenance- 10/27/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 23, 2026BV- Fifth Scheduled Infrastructure Maintenance- 10/22/2026The scheduled maintenance has been completed.1h 0mScheduled
Oct 23, 2026Switchvox SIP Trunking Maintenance - 10/22/26The scheduled maintenance has been completed.1h 0mScheduled
Oct 23, 2026BV- Fourth Scheduled Infrastructure Maintenance- 10/22/2026The scheduled maintenance has been completed.1h 0mScheduled
Oct 22, 2026CX audio quality issues - Business Voice/Business Voice PlusThis incident is now being resolved.3h 44mResolved
Oct 22, 2026Informational - PHP CVE VulnerabilityThis incident has been resolved.111h 40mResolved
Oct 22, 2026BV- Third Scheduled Infrastructure Maintenance- 10/22/2026The scheduled maintenance has been completed.1h 0mScheduled
Oct 22, 2026Application Framework Delay - Business VoiceThis incident has been resolved.5h 36mResolved
Oct 22, 2026Application Framework Issue - Business VoiceThis incident has been resolved.1h 17mResolved
Oct 22, 2026BV- Second Scheduled Infrastructure Maintenance- 10/22/2026The scheduled maintenance has been completed.1h 0mScheduled
Oct 22, 2026BV- Scheduled Infrastructure Maintenance- 10/22/2026The scheduled maintenance has been completed.1h 0mScheduled
Oct 21, 2026Switchvox SIP Trunking Maintenance - 10/20/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 20, 2026Intermittent outbound call failures for Fonality customers in AustraliaThis incident has been resolved.1h 54mResolved
Oct 16, 2026Switchvox SIP Trunking Maintenance - 10/15/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 16, 2026BV- Third Scheduled Infrastructure Maintenance- 10/15/202Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 15, 2026BV- Second Scheduled Infrastructure Maintenance- 10/15/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 15, 2026BV- Scheduled Infrastructure Maintenance- 10/15/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 15, 2026HUDweb Maintenance Window: October 14thScheduled maintenance is currently in progress. We will provide updates as necessary.3h 30mScheduled
Oct 14, 2026Call Failure Issue - FonalityThis incident has been resolved.24h 12mResolved
Oct 14, 2026Digium Cloud Portal Issue - Digium Cloud ServicesThis incident has been resolved.6h 14mResolved
Oct 14, 2026BV- Third Scheduled Infrastructure Maintenance- 10/13/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 14, 2026Switchvox SIP Trunking Maintenance - 10/13/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 13, 2026TeamHub login & accessing issues - TeamHubThis incident has been resolved.6h 6mResolved
Oct 13, 2026BV- Second Scheduled Infrastructure Maintenance- 10/13/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 13, 2026BV- Scheduled Infrastructure Maintenance- 10/13/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 12, 2026PBXact Issue - registration failureThis incident has been resolved.6h 50mResolved
Oct 9, 2026BV- Scheduled Infrastructure Maintenance- 10/08/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 9, 2026Switchvox SIP Trunking Maintenance - 10/8/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 9, 2026Scheduled Infrastructure Maintenance- 10/08/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 7, 2026Switchvox SIP Trunking Maintenance - 10/6/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 7, 2026Upgrade DCS/SWVX NSSScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 7, 2026BV- Fourth Scheduled Infrastructure Maintenance- 10/06/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 6, 2026BV- Third Scheduled Infrastructure Maintenance- 10/06/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 6, 2026BV- Second Scheduled Infrastructure Maintenance- 10/06/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 6, 2026BV- Scheduled Infrastructure Maintenance- 10/06/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 2, 2026Switchvox SIP Trunking Maintenance - 10/1/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 1, 2026BV- Scheduled Infrastructure Maintenance- 10/01/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 30, 2026Switchvox SIP Trunking Maintenance - 9/29/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 30, 2026BV- Second Scheduled Infrastructure Maintenance- 09/29/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 29, 2026BV- Scheduled Infrastructure Maintenance- 09/29/2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 25, 2026Internet Service Impact - Carrier Event - Verizon WirelessThis incident has been resolved.21h 43mResolved
Sep 25, 2026Network Backbone MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 25, 2026Switchvox SIP Trunking Maintenance - 9/24/26Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 25, 2026CX- Scheduled Infrastructure Maintenance- 09/24/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 24, 2026BV- Scheduled Infrastructure Maintenance- 09/24/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 24, 2026Scheduled Infrastructure Maintenance- 09/23/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 23, 2026Switchvox SIP Trunking MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 23, 2026Scheduled Infrastructure Maintenance- 09/22/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 18, 2026MSP Monitoring Issue - InformationalThis incident has been resolved.4h 14mResolved
Sep 18, 2026CX- Scheduled Infrastructure Maintenance- 09/18/2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 18, 2026Network Backbone Maintenance WindowThe scheduled maintenance has been completed.1h 0mScheduled
Sep 18, 2026Switchvox SIP Trunking MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 18, 2026BV- Second Scheduled Infrastructure Maintenance- 09/17/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 17, 2026Portal Issue - Switchvox Portal & Switchvox Cloud OnboardingThis incident has now been resolved.1h 32mResolved
Sep 17, 2026BV- Scheduled Infrastructure Maintenance- 09/17/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 17, 2026CX- Scheduled Infrastructure Maintenance- 09/17/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 16, 2026FaxStation- Scheduled Infrastructure Maintenance- 09/16/2026Verification is currently underway for the maintenance items.1h 0mScheduled
Sep 16, 2026Switchvox SIP Trunking MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 16, 2026BV- Third Scheduled Infrastructure Maintenance- 09/15/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 15, 2026BV- Second Scheduled Infrastructure Maintenance- 09/15/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 15, 2026TH- Scheduled Infrastructure Maintenance- 09/17/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 15, 2026BV- Scheduled Infrastructure Maintenance- 09/15/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 13, 2026Fonality Call Detail Records (CDR) Maintenance Window: September 12thScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 12, 2026Intermittent Inbound & Outbound Calling Issues - BV / BV+This incident has been resolved.2h 22mResolved
Sep 11, 2026CY- Scheduled Infrastructure Maintenance- 09/11/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 11, 2026BV- Second Scheduled Infrastructure Maintenance- 09/10/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 10, 2026BV- Scheduled Infrastructure Maintenance- 09/10/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 9, 2026External Call Issue - Switchvox CloudThis incident has been resolved.2h 34mResolved
Sep 9, 2026BV- Second Scheduled Infrastructure Maintenance- 09/08/2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 8, 2026FaxStation- Scheduled Infrastructure Maintenance- 09/08/2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 8, 2026BV- Scheduled Infrastructure Maintenance- 09/08/2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 6, 2026Call Detail Records (CDR) Maintenance Window: September 5thThe scheduled maintenance has been completed.1h 30mScheduled
Sep 4, 2026Digium Cloud Services Maintenance Window: 9/8/2026During this maintenance window, we will be performing essential updates and improvements to enhance the stability and performance of Digium Cloud Services. As a result, the Digium Cloud Services portal and onboarding…99h 0mScheduled
Sep 4, 2026Intermittent Portal Issue - Multiple PortalsThis incident has been resolved.2h 21mResolved
Sep 3, 2026BV- Scheduled Infrastructure Maintenance- 09/03/2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 2, 2026Call Delivery Issue - BV UsersThis incident is now being resolved.3h 28mResolved
Sep 2, 2026Switchvox Prem Security Update - InformationalThis incident has been resolved.868h 41mResolved
Sep 2, 2026BV- Third Scheduled Infrastructure Maintenance- 09/01/2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 1, 2026BV- Scheduled Infrastructure Maintenance- 09/01/2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 1, 2026BV- Second Scheduled Infrastructure Maintenance- 09/01/2026The scheduled maintenance has been completed.1h 0mScheduled
Sep 1, 2026BV- Scheduled Infrastructure Maintenance- 09/01/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 28, 2026Audio Quality Issue - Business Voice/Business Voice+This incident has been resolved.76h 10mResolved
Aug 28, 2026BV+ Agent Presence using CX Issue - BV+This incident is now being resolved.76h 15mResolved
Aug 28, 2026CY- Scheduled Infrastructure Maintenance- 08/27/2026The scheduled maintenance has been completed.2h 0mScheduled
Aug 27, 2026BV- Scheduled Infrastructure Maintenance- 08/27/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 27, 2026Agent Presence Issues - BV+ & CXThis incident is now being resolved.5h 52mResolved
Aug 27, 2026CX- Scheduled Infrastructure Maintenance- 08/27/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 26, 2026Portals Degraded - Digium Cloud ServicesThis incident has been resolved.15h 42mResolved
Aug 26, 2026Intermittent Portal Login Issue - SIPStationThis incident has been resolved.1h 13mResolved
Aug 26, 2026BV- Second Scheduled Infrastructure Maintenance- 08/25/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 25, 2026FaxStation- Scheduled Infrastructure Maintenance- 08/25/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 25, 2026BV- Scheduled Infrastructure Maintenance- 08/25/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 25, 2026Some Features Not Working - Multiple Digium Cloud PortalsThis incident is now being resolved.2h 53mResolved
Aug 25, 2026CX- Scheduled Infrastructure Maintenance- 08/25/202The scheduled maintenance has been completed.1h 0mScheduled
Aug 25, 2026HUDweb Maintenance Window: August 24The scheduled maintenance has been completed.3h 0mScheduled
Aug 21, 2026Intermittent Registration and Audio Issue - Business Voice and Business Voice+This incident has been resolved.2h 32mResolved
Aug 21, 2026CY- Scheduled Infrastructure Maintenance- 08/21/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 20, 2026BV- Scheduled Infrastructure Maintenance- 08/20/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 20, 2026Portal Issue - portal.star2star.com not saving changes - BV / BV+This incident has been resolved.3h 11mResolved
Aug 20, 2026BV- Second Scheduled Infrastructure Maintenance- 08/20/2026The scheduled maintenance has been completed.2h 0mScheduled
Aug 19, 2026Standby SBC VM Memory UpgradeThe scheduled maintenance has been completed.49h 0mScheduled
Aug 19, 2026BV- Second Scheduled Infrastructure Maintenance- 08/18/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 18, 2026BV- Scheduled Infrastructure Maintenance- 08/18/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 14, 2026BV- Scheduled Infrastructure Maintenance- 08/13/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 13, 2026Internet Service Impact - Carrier Event - Comcast in ILThe Local Exchange Carrier has cleared this system event and should be resolved. If your circuit has not recovered, you may have to power cycle your equipment to restore functionality.35h 50mResolved
Aug 12, 2026BV- Second Scheduled Infrastructure Maintenance- 08/11/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 11, 2026BV- Scheduled Infrastructure Maintenance- 08/11/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 7, 2026Login via Microsoft SSO Issue - CommUnityThis incident has been resolved.11h 26mResolved
Aug 7, 2026CY- Scheduled Infrastructure Maintenance- 08/06/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 7, 2026BV- Second Scheduled Infrastructure Maintenance- 08/06/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 6, 2026BV- Scheduled Infrastructure Maintenance- 08/06/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 5, 2026Portal Issues - Multiple Portals Inaccessible or Degraded PerformanceThis incident has been resolved.57h 57mResolved
Aug 5, 2026Control Panel Maintenance Window: August 4The scheduled maintenance has been completed.2h 0mScheduled
Aug 5, 2026Title: BV- Second Scheduled Infrastructure Maintenance- 08/04/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 4, 2026BV- Scheduled Infrastructure Maintenance- 08/04/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 4, 2026CY (CommUnity) - Infrastructure Maintenance - 8/3/2026The scheduled maintenance has been completed.1h 0mScheduled
Aug 3, 2026Fax Station portal issue - fax.sipstation.comThis incident has been resolved.1h 41mResolved
Aug 1, 2026Restore Standby SBC Redundancy and Verify Inter-SBC CommunicationThe scheduled maintenance has been completed.1h 0mScheduled
Jul 31, 2026Inbound and Outbound Calls Issue - CommUnityThis incident has been resolved.1h 28mResolved
Jul 31, 2026Voice/HUD Service Maintenance Window for section of AU customers: August 1stThe scheduled maintenance has been completed.1h 0mScheduled
Jul 31, 2026CY- Scheduled Infrastructure Maintenance- 07/30/2026The scheduled maintenance has been completed.1h 0mScheduled
Jul 30, 2026BV- Scheduled Infrastructure Maintenance- 07/30/2026The scheduled maintenance has been completed.1h 0mScheduled
Jul 30, 2026Internet Service Impact - Carrier Event - T-MobileWireless - HI AreaThis incident has been resolved.19h 58mResolved
Jul 30, 2026TH- Scheduled Infrastructure Maintenance- 07/29/2026The scheduled maintenance has been completed.1h 0mScheduled
Jul 29, 2026BV- Second Scheduled Infrastructure Maintenance- 07/28/2026The scheduled maintenance has been completed.1h 0mScheduled
Jul 28, 2026Email Notification Issue - Multiple ServicesThis incident has been resolved.6h 23mResolved
Jul 27, 2026Portal Login Issue - BV/BV+ Reports PortalThis incident has been resolved.2h 2mResolved
Jul 25, 2026Internet Service Impact - Carrier Event - ATT Fiber - CA AreaAll affected circuits have recovered and have remained stable for nearly 24 hours. We are now closing this system event. However, we will continue to closely monitor the affected circuits, and we will provide further…51h 26mResolved
Jul 22, 2026Voicemail access issue - BV & BV+This incident has been resolved.2h 14mResolved
Jul 21, 2026Call Latency Issue - SIPStationThis issue has been resolved and all services are running correctly.14h 4mResolved
Jul 16, 2026Calls Not Processing Issue - CXThis incident has been resolved.2h 10mResolved
Jul 15, 2026Switchvox Cloud - Inbound & Outbound calling issuesThis incident is now being resolved.1h 20mResolved
Jul 15, 2026BV - Issue with Park Presence, Voicemail & RegistrationThis incident is now being resolved.1h 39mResolved
Jul 10, 2026Portal issue - portal.sangoma.com, store.sipstation.com, store.cloud.pbxact.comThis incident has now been resolved.27h 53mResolved
Jul 6, 2026fax.digiumcloud.net portal Issue - site unreachableThis incident has been resolved.5h 51mResolved
Jul 1, 2026Inbound/Outbound Call issues - Switchvox CloudThis incident has now been resolved.5h 5mResolved
Jun 19, 2026Queue Issue - Business VoiceThis incident has been resolved.2h 10mResolved
Jun 16, 2026Portal Issue - Portal.Sangoma UnreachableThis incident is now resolved.2h 38mResolved
Jun 15, 2026Portal Issue - Multiple Portals UnreachableThis incident has been resolved.4h 42mResolved
Jun 12, 2026Offline Status Display Issue - Business Voice/Business Voice+This incident is now being resolved.4h 26mResolved
Jun 10, 2026SIPStation Trunk 2 Issue - SIPStation TrunkingThis incident is now being resolved.1h 41mResolved
Jun 5, 2026Internet Service Impact - Carrier Event - Frontier Fiber - CA AreaWe have received confirmation from Frontier that the system event affecting your circuit's health was resolved on June 5, 2026, at 10:11 PM PDT. Following the resolution, we conducted extended monitoring and observed…74h 22mResolved
Jun 4, 2026Switchvox Cloud mass updates to 8.4.0.2Automated upgrades have completed.1375h 0mScheduled
May 31, 2026Portal Issue - Multiple Portals affected by Third PartyThis incident has been resolved.6h 33mResolved
May 29, 2026Internet Service Impact - Carrier Event - ATT Fiber - CA AreaThis incident has been resolved.23h 17mResolved
May 27, 2026Instances down- PBXact cloudThis incident has been resolved.5h 2mResolved
May 25, 2026Login Issue - store.sipstation.comThis incident has been resolved.17h 7mResolved
May 14, 2026Credit Cards Payments Unavailable - Multiple PortalsThis incident has been resolved.24h 56mResolved
May 14, 2026store.sipstation.com portal Maintenance Window: May 14thThis incident has been resolved.42 minResolved
May 13, 2026Outbound/Inbound Issue - FaxstationThis incident has been resolved.5h 46mResolved
May 4, 2026Incoming Call Issue - Sangoma TalkThis incident has been resolved.3h 15mResolved
Apr 30, 2026Service Issue - Switchvox CloudThis incident has been resolved.2h 20mResolved
Apr 29, 2026Outbound SMS Issue - TeamHubThis incident has been resolved.1h 5mResolved
Apr 17, 2026BV and BV+ Portals / Issue on Portal SavesThis incident is now resolved.3h 0mResolved
Mar 26, 2026Internet Service Impact - Carrier Event - Charter/Spectrum - TX areaThis incident has been resolved.7h 37mResolved
Mar 25, 2026Faxstation Issue - failed outbound faxesThis incident has been resolved.20h 33mResolved
Mar 25, 2026Post Dial Delay on Inbound/Outbound - CommUnityThis incident has been resolved.3h 55mResolved
Mar 3, 2026Unreachable CPE Notification Issue - FaxstationThis incident has been resolved.19h 25mResolved
Feb 24, 2026Converted VVX Polycom phones registration issues - BV+This issue has been resolved. If you still have a phone experiencing this firmware issue, please resch out to Support directly and they will be able to assist.14h 44mResolved
Feb 17, 2026Internet Service Impact - Carrier Event - Lumen in COThe affected circuits have remain stable. This incident is now resolved.5h 22mResolved
Feb 12, 2026Notification Issue - TeamHubThis incident has been resolved.3h 2mResolved
Feb 6, 2026Error when Registering New Users - Sangoma Talk & Desktop / Sangoma ConnectThis incident has been resolved.5h 1mResolved
Feb 3, 2026Inbound Call Failures - Business Voice/Business Voice+, Wholesale TrunkingThis incident has been resolved.213h 26mResolved
Feb 3, 2026Service Issue - MSPThis incident has been resolved.10h 24mResolved
Jan 23, 2026Xmedius Fax Portal Unavailable - fax.netfortris.comThis incident is now being resolved.5h 7mResolved
Jan 22, 2026Internet Service Impact - Carrier Event - Verizon Wireless - Multiple StatesWe have a fix for those that remain impacted and we are working directly with those customers to deliver that solution.155h 48mResolved
Jan 14, 2026Inbound Call Issue - SIPStationWe have confirmed calls are working via the upstream provider.15h 22mResolved
Jan 5, 2026Call Distribution Issue - CXThis incident has been resolved.1h 24mResolved
Dec 10, 2025Portal Issue - Multiple ServicesThis incident has been resolved.6h 6mResolved
Dec 9, 2025Delay in Fax to Email Notifications - XmediusThis incident has been resolved.24h 7mResolved
Dec 7, 2025Internet Service Impact - Carrier Event - ATT in CA & NVWe have received an all-clear confirmation from the upstream carrier, and extended monitoring of the affected circuits has shown consistent stability. We will proceed with closing this system event. We sincerely…63h 45mResolved

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How to Read This Sangoma Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Sangoma acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Sangoma outage in this window ran 57d 7h, against a mean recovery of 19h 57m. If you depend on Sangoma in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.