SendGrid Outage History

92 incidents recorded over the last 365 days, 84 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live SendGrid status98.98% uptime history

Every Recorded SendGrid Incident

SendGrid incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 4, 2026Retroactive Incident - Legacy Marketing Campaign DelaysRetroactive Incident - Our engineers have investigated and resolved the issues with delays with Legacy API marketing campaigns. On Friday July 31st from 9:52 AM PT to 10:12 AM PT a subset of customers may have…-2 minResolved
Jul 29, 2026SendGrid Status Page Migration to Twilio Status Page — July 29, 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Jul 24, 2026AWS us-west-2 DNS Health Checks FiredOur engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.7h 25mResolved
Jul 24, 2026Some shared IP customers getting "no IPs are available for this account" when sending emailsOur engineers have monitored the fix and confirmed the issue with shared Ips has been resolved. All services are now operating normally at this time.2h 27mResolved
Jul 15, 2026Delayed Processing for SendGrid Account ActionsOur engineers have monitored the fix and confirmed the issue with delay with account actions has been resolved. All services are now operating normally at this time.24h 4mResolved
Jul 14, 2026Twilio SendGrid Email DelaysOur engineers have investigated and resolved the issues with email delays that involved a certain subset of users. From 10:20 AM PST to 10:25 AM PST customers may have experienced delays with email deliverability for a…3h 50mResolved
Jul 13, 2026Delays with SendGrid Account Actions and Password ResetsOur engineers have monitored the fix and confirmed the issue with account actions has been resolved. All services are now operating normally at this time.1h 2mResolved
Jul 11, 2026Contact Upload Delays in New Marketing CampaignsOur engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.2h 15mResolved
Jul 9, 2026Retroactive Incident: Global Open and Clicks Engagement Stat DelaysOur engineers have monitored the fix and confirmed the issue with global open and clicks engagement Stat delays has been resolved. This did not impact EU region stats, and mail send was not impacted. All services are…45 minResolved
Jun 29, 2026Microsoft Feedback Loop (Spam Reports) Processing DelaysOur engineers have monitored the fix and confirmed the issue with Microsoft Feedback Loop has been resolved. All services are now operating normally at this time.9h 53mResolved
Jun 24, 2026EU Regionalized Email Links DownOur engineers have monitored the fix and confirmed the issue with Click Tracked links from EU Regionalized Senders has been resolved. All services are now operating normally at this time.49 minResolved
Jun 22, 2026Marketing Campaign Data DelayedOur engineers have monitored the fix and confirmed the issue with Marketing Campaign data being delayed has been resolved. All services are now operating normally at this time.1h 26mResolved
Jun 14, 2026Retroactive Incident: Mail Delivery Delay to a Small Subset of UsersTwilio-Sendgrid mail delivery was degraded for approximately 16 minutes between 3:18 PM and 3:34 PM Pacific Time on 06/14/2026. During this period of time customers may have experienced delays affecting a subset of…-114 minResolved
Jun 14, 2026Email Sending DelaysOur engineers have monitored the fix and confirmed the issue with high latency and 5xx errors has been resolved. All services are now operating normally at this time.2h 38mResolved
Jun 11, 2026Retroactive Incident: Mail Delivery Delay to a Small Subset of UsersTwilio-Sengrid mail delivery was degraded for approximately 9 minutes between 9:18 AM and 9:27AM Pacific Time on 06/11/2026. During this period of time customers may have experienced delays affecting a subset of users…0 minResolved
Jun 10, 2026Elevated Email deferralsOur engineers have monitored the fix and confirmed the issue with email deferrals has been resolved. All services are now operating normally at this time.3h 41mResolved
May 29, 2026Retroactive Incident - Elevated Latency on Mailsend APICustomers have experienced elevated latency occurring in US East region from 6:30 AM to 8:58 AM Pacific time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.0 minResolved
May 28, 2026Intermittent long latency on mail send APICustomers in US-East may have experienced intermittent high mail send latency from 5/13/2026 to 5/27/2026. Our engineers have investigated and resolved the issue. All impacted services are operating normally.-20768 minResolved
May 22, 2026SenderAuth and Whitelabel domain errorsOur engineers have monitored the fix and confirmed the issue with SenderAuth and Whitelabel domains has been resolved. All services are now operating normally at this time.1h 20mResolved
May 14, 2026Sender Engagement Quality (SEQ) API Endpoint DegradedOur engineers have monitored the fix and confirmed the issue with Sender Engagement Quality (SEQ) API endpoint has been resolved. All services are now operating normally at this time.1h 2mResolved
May 12, 2026SendGrid - Subset to email services experiencing 5xx errorsOur engineers have monitored the fix and confirmed all services are now operating normally.34 minResolved
May 12, 2026Teammates invited to SendGrid are prompted to create standalone Unified accounts instead of joining the inviting oneOur engineers have monitored the fix and confirmed the issue with teammate account creation has been resolved. All services are now operating normally at this time.1h 48mResolved
May 8, 2026Mail DelayOur engineers have monitored the fix and confirmed the issue with Mail delay has been resolved. All services are now operating normally at this time6h 4mResolved
May 6, 2026Incorrect Tax Amount in InvoicesOur engineers have monitored the fix and confirmed the issue with Twilio SendGrid invoices and the tax amounts has been resolved. All services are now operating normally at this time.5h 47mResolved
Apr 30, 2026Delays with Contact Engagement Tracking and Segmentation in Legacy MarketingOur engineers have successfully completed processing all delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. All contact engagement data and segmentation features are now fully up-to-date…117h 26mResolved
Apr 22, 2026Design Editor Template Not Allowing Movement of ModulesOur engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time.28h 45mResolved
Apr 18, 2026Mail Send DelaysOur engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of their emails. The…0 minResolved
Apr 17, 2026Contact uploads being delayed - TNE Marketing CampaignsOur engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.1h 15mResolved
Apr 15, 2026EU located subusers unable to send emailsOur engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time.2h 43mResolved
Apr 15, 2026Customers unable to raise support ticketsOur engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time.29 minResolved
Apr 11, 2026Category Stats Maintenance, Saturday, April 11 from 4PM-8PM PTThe scheduled maintenance has been completed.4h 0mScheduled
Apr 11, 2026Category Stats Maintenance, Saturday, April 11 from 4PM-8PM PTThe scheduled maintenance has been completed.4h 0mScheduled
Apr 10, 2026Email Delivery Latency ResolvedOur engineers have resolved the issue affecting the Low Rate email swimlane in the email pipeline. The impact lasted approximately 40 minutes and affected customers who attempted to send mail between 11:57 PM and 12:35…0 minResolved
Apr 8, 2026[Retroactive] Customers Unable to Access Support PortalOur engineers have identified an issue with accessing SendGrid's Support Portal around 1:20pm PDT on April 8th. Some customers may have experienced issues with accessing the support UI, which inhibited the ability to…-67 minResolved
Apr 8, 2026Legacy Marketing Campaigns not loading for some customersOur engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns unable to load has been resolved. All services are now operating normally at this time.1h 49mResolved
Apr 7, 2026Retroactive Incident - Email Log and Activity Data DelayedOur engineers have identified a delay in Email Log Data as well as Email Activity Data starting around 2pm PST on April 7th. All Email Log Data and Activity Feed Data was restored and no longer delayed at 3pm PST. Our…-86 minResolved
Apr 6, 2026Intermittent Account Access and Management IssuesOur engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as…6h 37mResolved
Apr 6, 2026Billing Payment Processing FailuresOur engineers have monitored the fix and confirmed the issue with the Billing processing payment failures has been resolved. All services are now operating normally at this time. Thank you for your understanding and…29h 30mResolved
Mar 25, 2026Retroactive Incident - EU Mail DelaysFrom 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our…0 minResolved
Mar 19, 2026[Urgent Maintenance] Support On Flex V2The scheduled maintenance has been completed.2h 0mScheduled
Mar 18, 2026Login Issue Cloudflare CAPTCHA Failing to LoadOur engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time.7h 44mResolved
Mar 11, 2026Database Maintenance: Tuesday, March 10th, from 5:30pm to 6:00pm PTThe scheduled maintenance has been completed.30 minScheduled
Mar 10, 2026Retroactive Incident - Failures Processing Subset of Webhook EventsOur engineers have investigated and resolved the issues that began on 3/4/2026 from 8am PST to 3/9/2026 at 5pm PST that impacted the reporting for a subset of group unsubscribe and group resubscribe Event Webhooks…-8868 minResolved
Mar 8, 2026Infrastructure MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Mar 5, 2026Delay in Email Event Processing and StatsBetween 8:53 AM and 9:37 AM PST, customers may have experienced delays in email event processing, including click and open data. Our Engineers identified a bottleneck, and have resolved the issue. While email delivery…0 minResolved
Mar 4, 2026v3 Timezones Update DelayOur engineers have investigated and resolved an issue that occurred causing delays in timezone updates. On 03/03 ~2:09PM customers would have seen errors in the console when trying to update their timezone setting or…0 minResolved
Mar 3, 2026Delay in Events being sent to Global StatsBetween 4:00 PM and 5:04 PM PST, customers may have experienced delays when viewing Global Stats. Our Engineers identified and resolved the issue0 minResolved
Mar 3, 2026Mail delivery delaysBetween 4:00pm to 4:30pm PT, some mail delivery were delayed. There was no data loss or API unavailability. Our Engineers identified and resolved the issue.0 minResolved
Feb 28, 2026Infrastructure Maintenance: Saturday, February 28, from 2-6PM PTThe scheduled maintenance has been completed.4h 0mScheduled
Feb 27, 2026Customers in Argentina Unable to Authenticate Card in Twilio SendGridOur engineers have confirmed this issue is now resolved. Customers in Argentina should now be able to authenticate and add credit cards successfully. If you are located in Argentina and are still experiencing issues…74h 16mResolved
Feb 26, 2026SendGrid Email Send Delays (High Latency) – February 26, 2026Our engineers have investigated and resolved an issue that caused high latency when sending email through SendGrid. From 8:24 AM PST to 9:15 AM PST on Thursday, February 26, 2026, customers may have experienced delays…0 minResolved
Feb 17, 2026Event Webhook and Inbound Parse Maintenance: Monday February 23rd - Friday March 6thThe scheduled maintenance has been completed.6h 0mScheduled
Feb 11, 2026Incomplete Advanced StatisticsOur engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time.23h 50mResolved
Feb 11, 2026Unable to Create Support Ticket from SendGrid Help CenterOur engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.3h 41mResolved
Feb 4, 2026Sender Authentication DegradedOur engineers have monitored the fix and confirmed the issue with Sender Authentication has been resolved. All services are now operating normally at this time.44 minResolved
Feb 3, 2026Retroactive Incident - Marketing Campaigns and API failuresOn February 3, 2026 between 10:08 and 10:26AM PT, our engineering team investigated a service disruption that impacted Marketing Campaigns creating Single Sends, Automations, Contact uploads, and API configuration…0 minResolved
Feb 2, 2026Advance Stats Data DelayOur engineering team identified a processing gap which occurred within the Advanced Stats dataset on January 27, 2026, between 07:00 AM PT and 09:00 AM PT. During this two-hour window, data may be incomplete. Impacted…24h 8mResolved
Jan 24, 2026Gmail Delivery LatencyOur engineers have monitored the fix and confirmed the issue with email delivery to Gmail recipients has been resolved. All services are now operating normally at this time.10h 18mResolved
Jan 23, 2026Delayed Event Webhook and StatsOur engineers have monitored the fix and confirmed the issue impacting Event Webhook deliveries and engagement tracking events has been resolved. All services are now operating normally at this time.1h 15mResolved
Jan 22, 2026Microsoft365 (Business or Enterprise)Our engineers have monitored the fix and confirmed the issue with Microsoft 365 has been resolved. Users can now send or receive emails as normal at this time.15h 36mResolved
Jan 20, 2026Unable to Create Support Ticket from SendGrid ConsoleOur engineers have monitored the fix and confirmed the issue affecting https://support.sendgrid.com/ has been resolved. All services are now operating normally at this time and users can submit support tickets.10h 49mResolved
Jan 14, 2026Increased Microsoft Inbox Provider BlocksOur Engineering team has completed monitoring and confirmed that no SendGrid-specific issues remain at this time. Microsoft has acknowledged that some senders may continue to experience elevated throttling, and has…358h 1mResolved
Jan 5, 2026Single Send Stats DelayedOur engineers have monitored the fix and confirmed the issue with single send stats has been resolved. All services are now operating normally at this time.2h 31mResolved
Dec 16, 2025New Marketing Campaigns Contact Writes Are DelayedOur engineers have monitored the fix implemented by our third-party vendor and confirmed the issue with contact writes for new marketing campaigns has been resolved. All services are now operating normally at this time.13h 17mResolved
Dec 9, 2025SendGrid - Unable to edit existing contact segments.Our engineers have monitored the fix and confirmed the issue with Segments for Marketing Campaigns has been resolved. All services are now operating normally at this time.12h 0mResolved
Dec 5, 2025Encountering errors while attempting to create a support ticket via the SendGrid portalOur engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.56 minResolved
Dec 5, 2025Error creating API Keys & Teammates in SendGrid consoleOur engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.30 minResolved
Dec 4, 2025Stats Delays Due to Increased Latency and TimeoutsOur engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.51 minResolved
Dec 4, 2025Mail sending delays.Our engineers have monitored the fix and confirmed the issue with mail send has been resolved. All services are now operating normally at this time.22 minResolved
Dec 1, 2025Global Stats DelayedOur engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.11h 8mResolved
Nov 20, 2025Minor Delays in Mail SendOur engineers have monitored the fix and confirmed that the issue causing minimal intermittent mail-send delays has been fully resolved. All services are now operating normally at this time.24h 4mResolved
Nov 19, 2025Errors loading Legacy Transactional TemplatesOur engineers have monitored the fix and confirmed the issue with the Legacy Transactional Templates has been resolved. All services are now operating normally at this time.1h 24mResolved
Nov 18, 2025SendGrid Website – Degraded Account Login FunctionalityOur engineers have monitored the fix and confirmed the issue with the Twilio SendGrid Login functionality has been resolved. All services are now operating normally at this time.4h 55mResolved
Nov 5, 2025Issues completing signup processOur engineers have monitored the fix and confirmed that the issue with the sign-up process has been resolved. All services are now operating normally.2h 13mResolved
Nov 5, 2025Email Activity Feed delaysOur engineers have investigated and resolved an issue with Email Activity Feed delays. If you queried or exported Email Activity events during the window, please re-run those requests to ensure completeness. The window…-12 minResolved
Oct 31, 2025SendGrid Website – General Degraded FunctionalityOur engineers have monitored the fix and confirmed that the issue with the SendGrid UI has been resolved. All services are now operating normally.1h 42mResolved
Oct 28, 2025Event Webhooks can't be created or edited in the consoleOur engineers have monitored the fix and confirmed the issue with event webhooks has been resolved. All services are now operating normally at this time.1h 44mResolved
Oct 22, 2025Marketing Campaigns Stats IssueOur engineers have monitored system performance and confirmed that the issue impacting Marketing Campaigns Stats has been fully resolved. All metrics are now up-to-date and functioning as expected. Marketing Campaigns…18h 35mResolved
Oct 20, 2025Twilio SendGrid Service OutageOur engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.14h 44mResolved
Oct 16, 2025Issues With Login on Console and Email SendingOur engineers have monitored the fix and confirmed the issue with the SendGrid Console, as well as Mail Send and Marketing Campaigns, has been resolved. All services are now operating normally at this time.43 minResolved
Oct 13, 2025Missing usage alerts for subuser accountsOur engineers have investigated and resolved an issue with usage alerts related to subuser accounts. Starting October 2, 11:42 AM PST and until October 13, 12:50 PM PST, administrators of parent accounts might not have…-15 minResolved
Oct 7, 2025Email Activity Feed Search Criteria IssuesOur engineers have monitored the fix and confirmed the issue searching the Email Activity Feed has been resolved. All services are now operating normally at this time.1h 44mResolved
Oct 7, 2025Email processing delaysOur engineers have investigated and resolved an issue with email processing delays. From 9:30 AM PST to 10:03 AM PST, some customers may have noticed their emails stuck in Processing status for up to 30 minutes in their…0 minResolved
Sep 30, 2025v3 Email Activity Feed API ErrorsOur engineers have monitored the fix and confirmed the issue with the v3 Email Activity Feed API Errors has been resolved. All services are now operating normally at this time.1h 30mResolved
Sep 29, 2025Increased error rates in Email Activity Feed API endpointOur engineers have investigated and resolved issues with GET calls to the endpoint /v3/messages/{msgid}. From 7:24 AM PST until 7:47 AM PST, customers may have experienced up to 50% error rates when using this API…-8 minResolved
Sep 22, 2025Essentials plan users experiencing issue reaching out to Twilio SendGrid Support through Live ChatOur engineers have monitored the fix and confirmed the issue with live chat support for paid plan users has been resolved. All services are now operating normally at this time.9h 10mResolved
Sep 18, 2025Dynamic Templates Experiencing Unexpected Deletions and Editing IssuesOur engineers have monitored the fix and confirmed the issue with Dynamic Templates has been resolved. All services are now operating normally at this time.2h 52mResolved
Sep 15, 2025Payment Methods Experiencing Update IssuesAfter monitoring the implemented fix, we have confirmed the issue is resolved and systems are stable. You should now be able to update your payment method successfully. If you have any questions or encounter further…18h 54mResolved
Sep 15, 2025Scheduled Sends Experiencing ErrorsOur engineers have monitored the fix and confirmed the issue with Scheduled Sends has been resolved. All services are now operating normally at this time.1h 34mResolved
Sep 11, 2025Marketing Campaigns: Single Sends are Unable to SendOur engineers have monitored the fix and confirmed the issue with Single Sends has been resolved. All services are now operating normally at this time.2h 53mResolved
Sep 7, 2025Increased rates of 502 errors on Twilio SendGrid docs and code-exchange pagesOur engineers have monitored the fix and confirmed the issue with increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages has been resolved. All services are now operating normally at this time.1h 21mResolved
Sep 4, 2025Issue Impacting Access to Marketing CampaignsOur engineers have monitored the fix and confirmed the issue with Marketing Campaigns has been resolved. All services are now operating normally at this time.1h 59mResolved

How to Read This SendGrid Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before SendGrid acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single SendGrid outage in this window ran 14d 22h, against a mean recovery of 11h 46m. If you depend on SendGrid in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.