Is Sentral Down?

The issue preventing users from adding incursions has been resolved. The fix has been successfully deployed, and functionality has been restored. We apologise for the disruption and thank you for your patience. --- [2026-11-03T10:11:56.453+11:00] (identified) We have identified the cause of the issue preventing users from adding incursions. Our technical teams are now rolling out a fix to restore functionality. We will provide a further update once the fix has been deployed and confirmed. --- [2026-11-03T09:44:53.712+11:00] (investigating) We are investigating an issue preventing users from adding incursions following a recent system update. Our technical teams are actively working to identify the cause and restore functionality. We apologise for the disruption and will provide a further update as soon as more information is available.

All customer-facing services have been restored, and no further service impacts are being observed. This incident is now resolved. Our teams will continue to undertake comprehensive assurance checks and validation activities across our environment as part of our ongoing response to the critical PHP framework vulnerabilities. These activities do not affect the availability of customer-facing services. --- [2026-10-22T15:10:32.355+11:00] (monitoring) As part of our ongoing response to the critical PHP framework vulnerabilities, all customer-facing services have now been restored. Services have been fully restored for schools and their communities. We are continuing to monitor services while our teams finalise remediation of the remaining non-customer-facing systems. We will provide a further update once this work has been completed. --- [2026-10-22T12:47:11.429+11:00] (identified) As part of our ongoing response to the critical PHP framework vulnerabilities, we are continuing to restore services as patching and verification are completed. Case lodgement through the Help Centre widget remains temporarily unavailable during this work. Outbound messaging services have now been restored, and any messages that were previously aborted can now be resent successfully. Our current priority is restoring access to the Sentral for Parents app and Parent Portal. Our teams continue to work urgently, and we will provide a further update as restoration work progresses. --- [2026-10-22T11:45:49.176+11:00] (identified) As part of our ongoing response, we are temporarily limiting access to some services and taking non-essential services offline while security patches are applied and verified. This is now impacting access to the Sentral for Parents and Sentral for Teachers apps, along with other non-essential services. These services will remain unavailable until the required patching and verification have been completed. Our security and cloud operations teams continue to work urgently to restore services safely. We will provide a further update as work progresses. --- [2026-10-22T11:14:22.046+11:00] (identified) Our security and cloud operations teams have been working overnight to address the critical PHP2Shell vulnerability that has just been disclosed. We have implemented compensating controls to mitigate potential attacks on affected services which may cause disruption to your services from some network connections. Affected systems are being patched and we will remove the compensating controls once verification of the patch has been completed.

The issue causing the Edit Selected option to be incorrectly hidden within Markbooks has been resolved. The option is now available to affected customers hosted on AUPRD1–9 and SGPRD01. Have a good afternoon! --- [2026-10-20T14:46:28.953+11:00] (identified) We have identified the root cause of the issue where changes to permissions are incorrectly causing the Edit Selected option to be hidden within Markbooks. This issue was introduced in release 26.7.0 and is limited to customers hosted on AUPRD1–9 and SGPRD01. We are working to resolve the issue and will provide further updates as they become available. --- [2026-10-20T12:16:44.580+11:00] (investigating) We are currently investigating an issue where the Edit Selected option is not visible within Markbooks for some users. This is affecting customers hosted on AUPRD1–9 and SGPRD01 following the 26.7.0 release. Other areas of the product are not impacted. We will provide further updates as our investigation progresses.