ServiceTitan Outage History

33 incidents recorded over the last 365 days, 33 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live ServiceTitan status100.00% uptime history

Every Recorded ServiceTitan Incident

ServiceTitan incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 26, 2026[Reporting] Service Availability IssueThe issue impacting Reporting has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to…37 minResolved
Oct 14, 2026[CCPro] 3rd Party Service Availability IssueThe issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to…1h 41mResolved
Oct 10, 2026Enterprise Hub/Login IssuesThe issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please…1h 10mResolved
Sep 18, 2026Contact Center Pro Issue: Cannot Access the ApplicationThe issue impacting Contact Center Pro has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience…6 minResolved
Sep 8, 2026[Fleet Pro] Service Availability IssueThe issue impacting Fleet Pro has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any…1h 35mResolved
Sep 1, 2026[Phones Pro] 3rd Party Service Availability IssueThe issue impacting Phones Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner…3h 27mResolved
Aug 19, 2026[Voice Agents] 3rd Party Service Availability IssueThe issue impacting Voice Agents has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner…1h 45mResolved
Aug 11, 2026Outbound Calls: Downstream Provider Service Availability IssueThis incident has been resolved.7h 47mResolved
Jul 27, 2026CCPRO Service Availability IssueThe call routing issue impacting CCPRO has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience…1h 44mResolved
Jul 27, 2026Service Availability IssueThe issue impacting service availability has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience…50 minResolved
Jun 30, 2026Call Bubble IssuesThe issue impacting call bubbles has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you…27 minResolved
May 29, 2026Office Application Service Availability IssueThe issue has been fully resolved, and our third-party cloud provider has confirmed resolution on their end. We thank you for your patience and your continued trust in us while we worked to resolve this. If you…15h 47mResolved
May 27, 2026Errors Accessing ServiceTitanThis incident has been resolved.48 minResolved
May 21, 2026Voice Agent OutageThe issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with…3h 47mResolved
May 12, 20263rd Party Issue: Virtual Voice AgentsThe issue impacting Voice Agent services has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our…1h 56mResolved
May 11, 2026CCPro 3rd Party IssueThe issue impacting CCPro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to…3h 44mResolved
Apr 23, 2026Service Availability IssueThe issue has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please…3h 16mResolved
Apr 17, 2026Contact Center Pro - 3rd Party Service Availability IssueThe issue impacting Contact Center Pro has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our…28 minResolved
Mar 20, 2026Virtual Voice Agents Performance DegradationThe issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.57 minResolved
Mar 10, 2026Phones Pro - Intermittent IssuesWe have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!2h 10mResolved
Mar 7, 2026SmartWare (CLEO) Service Disruption: Login Issues and Timeout ErrorsSmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15…-6364 minResolved
Feb 26, 2026Performance IssuesThis incident has been resolved.1h 53mResolved
Feb 25, 2026Contact Center Pro IssuesWe have not seen any further issues with CCPRO and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we…15 minResolved
Feb 24, 2026Job Booking IssueOur engineering team has completed monitoring and confirmed that the underlying issue impacting Job Booking has been successfully resolved. Normal functionality has been restored for all customers. If you still…1h 18mResolved
Jan 22, 2026ServiceTitan Slowness IssuesThe issue has been resolved, and ServiceTitan system performance has returned to normal levels. All services are operating as expected, and we will continue standard monitoring to ensure continued stability.42 minResolved
Jan 21, 2026Phones Pro Outbound Call Issues - Bandwidth IncidentWe have not encountered any further issues with outbound calling since Bandwidth implented their fix around 8:20am pacific time. This incident is resolved.8h 25mResolved
Jan 10, 2026Performance IssuesOur cloud service provider has confirmed that they are no longer experiencing issues, and all ServiceTitan systems are healthy and operational. We are moving this incident to Resolved at this time, and will continue to…2h 51mResolved
Jan 5, 2026Contact Center Pro IssuesWe have confirmed that Contact Center Pro is fully operational following the fix implemented with our third-party vendor. If you are still noticing any connectivity issues, please perform a final status reset: click…3h 54mResolved
Dec 9, 2025Phones Pro IssuesThis incident has been resolved. To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number Thank you!35 minResolved
Dec 9, 2025Third-Party Disruption Causing Outbound Call FailuresRetroactive Incident We are reporting a historical service degradation that occurred earlier this morning for PhonesPro customers. Starting at 8:02 AM PST and recovering at approximately 8:20 AM PST, a critical…-84 minResolved
Nov 18, 2025Schedule Engine and Contact Center Pro Voice Assistant - Intermittent SlownessWe have not seen any further issues with Scheduling Pro and the Contact Center Pro Voice Agent and have confirmed the underlying cause to be resolved. We thank you for your patience with this matter. Please reach out to…4h 22mResolved
Nov 10, 2025Delayed Call BubblesThis incident has been resolved.2h 16mResolved
Nov 5, 2025CC Pro Service InterruptionWe have not seen any further issues with and have confirmed the root cause to be resolved. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be…33 minResolved

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How to Read This ServiceTitan Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before ServiceTitan acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single ServiceTitan outage in this window ran 15h 47m, against a mean recovery of 2h 37m. If you depend on ServiceTitan in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.