SharpSpring Outage History
10 incidents recorded over the last 365 days, 10 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded SharpSpring Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 27, 2026 | Some Customers Seeing Contact Manager DelaysThis incident has been resolved. | 4h 46m | Resolved |
| Aug 14, 2026 | Secure Links Not Sending AppropriatelyThis incident has been resolved per the fix released earlier and after monitoring we are confirming its success. | 57 min | Resolved |
| Jul 7, 2026 | Performance DelaysWe are seeing everything having returned to normal and the final automation events clear as of 11:20pm EST last night. Thank you for your patience. | 19h 52m | Resolved |
| Jun 29, 2026 | Slowness on the PlatformOur team has confirmed the slowness issues reported earlier have been resolved. We are closing out this incident. Please reach out to support if you continue to experience any issues with the application. | 2h 30m | Resolved |
| May 14, 2026 | Certain Companies Experiencing Import DelaysThis incident has been resolved. | 1h 21m | Resolved |
| May 11, 2026 | MailSync Errors for Microsoft 365 UsersOur team has resolved the Mail Sync connection issues affecting Microsoft 365 and Outlook users. Normal performance has been restored, and users can now successfully send SmartMail. Action Required for Syncing: While… | 21h 11m | Resolved |
| Mar 5, 2026 | App Loading Slowly For Some UsersWe are continuing to see expected performance with the app. Thank you for your patience! | 41 min | Resolved |
| Dec 11, 2025 | Login Issues - Users Unable to Log InAfter further monitoring, our team has confirmed that app login remains available for all users. If you continue to experience any issues logging in, please reach out to customer support. | 1h 6m | Resolved |
| Dec 3, 2025 | Some Customers Experiencing Errors When Logging InWe have received confirmation that this has been resolved and all functions are restored. | 3h 38m | Resolved |
| Dec 2, 2025 | Login and application unavailable for some customersThis incident has been resolved. | 3h 13m | Resolved |
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How to Read This SharpSpring Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before SharpSpring acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single SharpSpring outage in this window ran 21h 11m, against a mean recovery of 5h 56m. If you depend on SharpSpring in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.