Sherweb Outage History

200 incidents recorded over the last 365 days, 197 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Sherweb status100.00% uptime history

Every Recorded Sherweb Incident

Sherweb incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 11, 2026Maintenance - Veeam Cloud Backup and Recovery - Ashburn, USADear customers and partners, As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. A…—Scheduled
Nov 7, 2026Montreal datacenter network maintenanceDear customers and partners, As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. A…—Scheduled
Nov 5, 2026Infrastructure MaintenanceDear customers and partners, As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and security and add new features. A…—Scheduled
Nov 4, 2026Maintenance - Veeam Cloud Backup and Recovery - Ashburn, USAMaintenance completed. The services are back to normal state.5h 57mResolved
Nov 3, 2026Update: Resolved - M365 Provisioning via CumulusThe issue affecting M365 Provisioning via Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully resolved the issue at 18:10 EST 2026-11-03…17h 11mResolved
Nov 2, 2026Update: Recovering - Technical Support PlatformThis is an update regarding the ongoing disruption to our Technical Support Platform . Impact Level: Recovering After further analysis, you may have experienced between 13:54 to 16:56 EST 2026-11-02 issues communicating…1h 16mResolved
Nov 2, 2026Maintenance Notification Online Backup CanadaMaintenance completed. The services are back to normal state.51 minResolved
Oct 31, 2026Infrastructure Monthly Maintenance - Performance Cloud Portal Certificate - CanadaThis is an update regarding the ongoing disruption to Performance Cloud Portal Certificate. Impact Level: Resolved Some customers may have experienced backup failures during the overnight period. If you experience any…4h 0mResolved
Oct 31, 2026Montreal datacenter network maintenanceMaintenance completed. The services are back to normal state.3h 0mResolved
Oct 30, 2026Service Incident Update – ResolvedThe issue affecting our C2 ITSM email services has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restarted the services at 11:45 EDT, and we have…6h 25mResolved
Oct 30, 2026Ashburn datacenter network maintenanceMaintenance completed. The services are back to normal state.2h 0mResolved
Oct 30, 2026Network Equipment MaintenanceMaintenance completed. The services are back to normal state.2h 0mResolved
Oct 28, 2026Affected C2 ComponentsThe issue affecting C2 ITSM has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully fixed at 6:07 EST, and we have verified that system stability has…44 minResolved
Oct 28, 2026Network MaintenanceMaintenance completed. The services are back to normal state.4h 0mResolved
Oct 27, 2026Service Incident Update - ResolvedThe issue affecting C2 ITSM has been resolved, and all services are now operating normally for impacted customers. Impact Level: Resolved Latest Update: Cloudflare has successfully deployed at patch at 10:52 EDT , and…3h 20mResolved
Oct 27, 2026Network Equipment MaintenanceMaintenance completed. The services are back to normal state.2h 0mResolved
Oct 27, 2026Network maintenanceMaintenance completed. The services are back to normal state.4h 0mResolved
Oct 26, 2026Service Incident Update - ResolvedThe issue affecting the GDAP page in Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully applied a patch at 15:28, and we have verified…57 minResolved
Oct 26, 2026Quebec datacenter network maintenanceMaintenance completed. The services are back to normal state.4h 0mResolved
Oct 24, 2026October 2026 Monthly MaintenanceMaintenance completed.6h 5mResolved
Oct 24, 2026Infrastructure Monthly Maintenance Performance Cloud VMwareMaintenance completed. The services are back to normal state.7h 0mResolved
Oct 23, 2026Service Incident Update - resolvedThe issue affecting License upgrades in Cumulus has been resolved, and all services are now operating normally. Before proceeding with a license upgrade, please perform a full browser refresh (Ctrl + F5) to ensure the…44 minResolved
Oct 23, 2026Infrastructure Monthly MaintenanceThe AKS maintenance has been completed1h 0mResolved
Oct 23, 2026Infrastructure Monthly Maintenance M365 backup powered by VeeamMaintenance completed. The services are back to normal state.242h 47mResolved
Oct 23, 2026October 2026 Monthly MaintenanceMaintenance completed.4h 0mResolved
Oct 22, 2026Infrastructure Monthly Maintenance Veeam Service Provider ConsoleMaintenance completed. The services are back to normal state.8h 0mResolved
Oct 22, 2026October 2026 Monthly MaintenanceMaintenance completed.4h 0mResolved
Oct 21, 2026Infrastructure MaintenanceMaintenance completed. The services are back to normal state.17h 49mResolved
Oct 21, 2026Maintenance Notification Online Backup USAMaintenance completed. The services are back to normal state.5h 31mResolved
Oct 21, 2026Infrastructure Monthly Maintenance Veeam Cloud Backup and RecoveryMaintenance completed. The services are back to normal state.7h 0mResolved
Oct 20, 2026Infrastructure Monthly Maintenance Veeam Cloud ConnectMaintenance completed. The services are back to normal state.8h 0mResolved
Oct 19, 2026Ashburn datacenter network maintenanceMaintenance completed. The services are back to normal state.4h 0mResolved
Oct 15, 2026Infrastructure MaintenanceMaintenance completed. The services are back to normal state.50 minResolved
Oct 15, 2026Incident Closure - Performance Cloud, C2 ISTM and In-House ArchivingBelow is the post-incident report for the service disruption on October 15, 2026, including what happened, the cause, and the steps taken to prevent recurrence. Executive Summary Date of Incident: October 15, 2026…3h 50mResolved
Oct 15, 2026Maintenance Notification M365 backup powered by VeeamMaintenance completed. The services are back to normal state.5h 0mResolved
Oct 14, 2026Infrastructure MaintenanceMaintenance completed. The services are back to normal state.58 minResolved
Oct 14, 2026Maintenance Notification Online Backup CanadaMaintenance completed. The services are back to normal state.6h 0mResolved
Oct 14, 2026Montreal datacenter network maintenanceMaintenance completed. The services are back to normal state.4h 0mResolved
Oct 9, 2026Montreal Network MaintenanceMaintenance completed. The services are back to normal state.2h 0mResolved
Oct 8, 2026Maintenance Notification M365 backup powered by VeeamMaintenance completed. The services are back to normal state.5h 0mResolved
Oct 6, 2026Ashburn Network MaintenanceMaintenance completed. The services are back to normal state.1h 0mResolved
Oct 3, 2026Performance Cloud VMware portal updateMaintenance completed. The services are back to normal state.53 minResolved
Oct 2, 2026Montreal Network MaintenanceMaintenance completed. The services are back to normal state.36 minResolved
Oct 1, 2026Infrastructure Maintenance - Montreal datacenterMaintenance completed. The services are back to normal state.4h 0mResolved
Sep 30, 2026Infrastructure Maintenance - Montreal datacenterMaintenance completed. The services are back to normal state.4h 0mResolved
Sep 29, 2026Montreal datacenter internet service provider maintenanceMaintenance completed. The services are back to normal state.9h 0mResolved
Sep 28, 2026Update: Recovering - Provisioning for Microsoft 365<p>This is an update regarding the ongoing disruption to Provisioning for Microsoft 365.<br><br><span style="font-weight: bolder">Impact Level:</span&gt…8 minResolved
Sep 28, 2026Update: Recovering - Provisioning for Microsoft 365<p><span>This is an update regarding the ongoing disruption to Provisioning for Microsoft 365.<br><br><strong>Impact Level:</strong> Recovering<br><br>

You should…1h 11mResolved
Sep 28, 2026Update: Recovering - Provisioning for Microsoft 365<p><span><strong>Impact Level:</strong> Major Outage<br>

You may currently be experiencing issues when trying to provision or modify Microsoft 365 and Dynamics 365 licences in…2h 6mResolved
Sep 28, 2026Update: Resolved - Provisioning for Microsoft 365The issue affecting the provisioning of Microsoft 365 products has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully worked with Microsoft to…18h 14mResolved
Sep 24, 2026Quebec datacenter network maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>0 minResolved
Sep 24, 2026Maintenance Notification Veeam Cloud Connect Canada<p>Maintenance completed.</p><p>The services are back to normal state.</p>0 minResolved
Sep 24, 2026Quebec datacenter network maintenanceMaintenance completed. The services are back to normal state.4h 0mResolved
Sep 24, 2026Maintenance Notification Veeam Cloud Connect CanadaMaintenance completed. The services are back to normal state.2h 35mResolved
Sep 23, 2026Maintenance Notification Veeam Cloud Connect USA<p>Maintenance completed.</p><p>The services are back to normal state.</p>0 minResolved
Sep 23, 2026Maintenance Notification Veeam Cloud Connect USAMaintenance completed. The services are back to normal state.1h 55mResolved
Sep 22, 2026Montreal datacenter network maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>0 minResolved
Sep 22, 2026Montreal datacenter network maintenanceMaintenance completed. The services are back to normal state.2h 0mResolved
Sep 21, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt"><font color="#000000"><span style="font-family: Montserrat">The issue affecting<b> Azure…0 minResolved
Sep 21, 2026Montreal datacenter internet service provider maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>0 minResolved
Sep 21, 2026Montreal datacenter internet service provider maintenanceMaintenance completed. The services are back to normal state.8h 0mResolved
Sep 20, 2026Quebec datacenter internet service provider maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>0 minResolved
Sep 20, 2026QuickBooks Time - Planned System MaintenanceThe scheduled maintenance has been completed.0 minResolved
Sep 20, 2026QuickBooks Online Payroll - Planned System MaintenanceThe scheduled maintenance has been completed.0 minResolved
Sep 20, 2026QuickBooks Time - Planned System MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mResolved
Sep 20, 2026QuickBooks Online Payroll - Planned System MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.59 minResolved
Sep 20, 2026Quebec datacenter internet service provider maintenanceMaintenance completed. The services are back to normal state.6h 0mResolved
Sep 20, 2026QuickBooks Time - Planned System MaintenanceThe scheduled maintenance has been completed.1h 1mResolved
Sep 20, 2026QuickBooks Online Payroll - Planned System MaintenanceThe scheduled maintenance has been completed.1h 0mResolved
Sep 20, 2026QuickBooks Time - Planned System MaintenanceMaintenance will begin as scheduled in 60 minutes.1h 1mResolved
Sep 20, 2026QuickBooks Online Payroll - Planned System MaintenanceMaintenance will begin as scheduled in 60 minutes.1h 0mResolved
Sep 19, 2026September 2026 Maintenance<p>Maintenance completed.</p>0 minResolved
Sep 19, 2026September 2026 MaintenanceMaintenance completed.4h 0mResolved
Sep 19, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px">
	<font color="#000000">
		<span style="font-family: Montserrat">This…0 minResolved
Sep 19, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px">
	<font color="#000000">
		<span style="font-family: Montserrat">This…0 minResolved
Sep 18, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px"><font color="#000000"><span style="font-family: Montserrat">This is an update regarding the…0 minResolved
Sep 18, 2026Maintenance Notification M365 backup powered by Veeam<p>Maintenance completed.</p><p>The services are back to normal state.</p>0 minResolved
Sep 18, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px"><font color="#000000"><span style="font-family: Montserrat">This is an update regarding the…0 minResolved
Sep 18, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px"><font color="#000000"><span style="font-family: Montserrat">This is an update regarding the…0 minResolved
Sep 18, 2026Update: Resolved - Sherweb.com contact & registration forms<p class="MsoNormal" style="margin-bottom: 8pt"><font color="#000000"><span style="font-family: Montserrat">The issue…0 minResolved
Sep 18, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%"><font color="#000000"><span style="font-family: Montserrat">This is an
update regarding…0 minResolved
Sep 18, 2026Maintenance Notification M365 backup powered by VeeamMaintenance completed. The services are back to normal state.7h 0mResolved
Sep 18, 2026Issue detected on C2 - Production / P03<p>Issue is resolved. </p>0 minResolved
Sep 18, 2026September 2026 MaintenanceMaintenance completed.0 minResolved
Sep 18, 2026Issue detected on C2 - Production / P03Issue is resolved.1h 0mResolved
Sep 18, 2026September 2026 MaintenanceMaintenance completed.4h 0mResolved
Sep 17, 2026Update: Resolved - Sherweb.com contact & registration forms<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%">
	<font color="#000000">
		<span style="font-family: Montserrat">This is…0 minResolved
Sep 17, 2026Update: Resolved - Sherweb.com contact & registration forms<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px"><font color="#000000"><span style="font-family: Montserrat">This is an update regarding the…0 minResolved
Sep 17, 2026Update: Resolved - Sherweb.com contact & registration forms<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%">
	<font color="#000000">
		</font><span style="font-family…0 minResolved
Sep 17, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px"><font color="#000000"><span style="font-family: Montserrat">This is an update regarding the…0 minResolved
Sep 17, 2026Update: Resolved - Sherweb.com contact & registration formsThe issue affecting Sherweb.com contact & registration forms has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team has confirmed that the third-party provider's…17h 33mResolved
Sep 17, 2026Maintenance Notification Veeam Service Provider Console<p>Maintenance completed.</p><p>The services are back to normal state.</p>263h 40mResolved
Sep 17, 2026Update: Resolved - Cumulus<p class="MsoNormal" style="margin-bottom: 8pt"><font color="#000000"><span style="font-family: Montserrat">The issue…0 minResolved
Sep 17, 2026Update: Resolved - Cumulus<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%"><font color="#000000"><span style="font-family: Montserrat">This is an
update regarding…0 minResolved
Sep 17, 2026Update: Resolved - Cumulus<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%"><font color="#000000"><span style="font-family: Montserrat">This is an
update regarding…0 minResolved
Sep 17, 2026Update: Resolved - CumulusThe issue affecting Cumulus has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restored full functionality at 10:15 EDT, and we have verified that…1h 36mResolved
Sep 17, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px">
	<font color="#000000">
		<span style="font-family: Montserrat">This…0 minResolved
Sep 17, 2026Maintenance Notification Veeam Service Provider ConsoleMaintenance completed. The services are back to normal state.5h 17mResolved
Sep 17, 2026September 2026 Maintenance<p>Maintenance completed.</p>178h 21mResolved
Sep 17, 2026September 2026 MaintenanceMaintenance completed.4h 0mResolved
Sep 17, 2026Montreal datacenter network maintenance<p>Dear customers and partners,<br></p><p>As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and…-3586 minResolved
Sep 16, 2026Duplicate transactions affecting some Payroll and Payments customersThis issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.186h 18mResolved
Sep 16, 2026Maintenance Notification Veeam Cloud Backup and Recovery<p>Maintenance completed.</p><p>The services are back to normal state.</p>186h 36mResolved
Sep 16, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px"><font color="#000000"><span style="font-family: Montserrat">This is an update regarding the…0 minResolved
Sep 16, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%"><font color="#000000"><span style="font-family: Montserrat">This is an
update regarding…0 minResolved
Sep 16, 2026Duplicate transactions affecting some Payroll and Payments customersWe are continuing to monitor for any further issues.191h 50mResolved
Sep 16, 2026Duplicate transactions affecting some Payroll and Payments customersThis issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.5h 31mResolved
Sep 16, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px"><font color="#000000"><span style="font-family: Montserrat">This is an update regarding the…0 minResolved
Sep 16, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px"><font color="#000000"><span style="font-family: Montserrat">This is an update regarding the…0 minResolved
Sep 16, 2026Maintenance Notification Performance Cloud VMware Quebec (Cloud Director Availability)<p>Maintenance completed.</p><p>The services are back to normal state.</p>149h 57mResolved
Sep 16, 2026Maintenance Notification Veeam Cloud Backup and RecoveryMaintenance completed. The services are back to normal state.7h 0mResolved
Sep 16, 2026Update: Resolved - Azure Billing<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%"><font color="#000000"><span style="font-family: Montserrat">This is an
update regarding…0 minResolved
Sep 16, 2026Maintenance Notification Performance Cloud VMware Quebec (Cloud Director Availability)Maintenance completed. The services are back to normal state.1h 8mResolved
Sep 16, 2026Montreal datacenter internet service provider maintenance<p>Dear customers and partners,<br></p><p>As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and…-2146 minResolved
Sep 15, 2026Update: Resolved - Azure BillingThe issue affecting Azure billing has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully resolved Azure billing issue and successfully generated the…139h 30mResolved
Sep 15, 2026Maintenance Notification Veeam Cloud Connect<p>Maintenance completed.</p><p>The services are back to normal state.</p>163h 15mResolved
Sep 15, 2026Maintenance Notification Veeam Cloud ConnectMaintenance completed. The services are back to normal state.7h 0mResolved
Sep 12, 2026Planned Maintenance<p>Maintenance completed.</p>222h 14mResolved
Sep 12, 2026Planned MaintenanceMaintenance completed.53 minResolved
Sep 10, 2026Cloud PBX - Intermittent Phone Registration Issues<p class="MsoNormal" style="margin-bottom: 8pt"><font color="#000000"><span style="font-family: Montserrat">The issue affecting Cloud PBX - phone registration…229h 43mResolved
Sep 10, 2026Cloud PBX - Intermittent Phone Registration Issues<p>Service has been restored; </p><p>however, a small number of devices may remain unregistered. If your phone is showing "Phone Unregistered", "Service Down", or is unable to place…207h 50mResolved
Sep 10, 2026Cloud PBX - Intermittent Phone Registration Issues<p>We are investigating a brief issue that affected some Cloud PBX services and may have caused certain SIP phones to lose registration.</p>1h 43mResolved
Sep 10, 2026Cloud PBX - Intermittent Phone Registration IssuesThe issue affecting Cloud PBX - phone registration issues has been resolved, and all services are now operating normally. Impact Level: Resolved If you are still experiencing service-related issues, please contact our…5h 11mResolved
Sep 8, 2026Cumulus Portal Maintenance<p>AKS upgrade done</p>245h 51mResolved
Sep 8, 2026Cumulus Portal MaintenanceAKS upgrade done40 minResolved
Sep 4, 2026Update: Service Incident updated - Resolved<p class="MsoNormal" style="margin-bottom: 8pt"><font color="#000000"><span style="font-family: Montserrat">The issue affecting <span style="font-weight…0 minResolved
Sep 4, 2026Update: Service Incident updated - Resolved<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%"><font color="#000000"><span style="font-family: Montserrat">This is an
update regarding…0 minResolved
Sep 4, 2026Update: Service Incident updated - Resolved<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%"><font color="#000000"><span style="font-family: Montserrat">This is an
update regarding…0 minResolved
Sep 4, 2026Update: Service Incident updated - ResolvedThe issue affecting our ITSM environment has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully restarted the mail engine at 16:05, and we have…1h 13mResolved
Sep 4, 2026Update: Monitoring - VSPC (Veeam Service Provider Console)<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol" style="color: #000000; font-family: "Segoe UI"; font-size: 14px"><div style="line-height…91h 42mResolved
Sep 3, 2026Montreal and Quebec Datacenter Maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>373h 14mResolved
Sep 3, 2026Montreal and Quebec Datacenter MaintenanceMaintenance completed. The services are back to normal state.2h 0mResolved
Sep 2, 2026Some users may encounter issues when trying to Login to QuickBooks OnlineThe issue has been fixed and we confirm the system recovery across all regions. We apologize for the inconvenience this caused and thank you for your patience.385h 53mResolved
Sep 2, 2026Some users may encounter issues when trying to Login to QuickBooks OnlineOur engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as…385h 57mResolved
Sep 2, 2026Some users may encounter issues when trying to Login to QuickBooks OnlineOur engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as…390h 10mResolved
Sep 1, 2026Some users may encounter issues when trying to Login to QuickBooks OnlineWe are continuing to investigate this issue.391h 52mResolved
Sep 1, 2026Some users may encounter issues when trying to Login to QuickBooks OnlineWe are continuing to investigate this issue.393h 0mResolved
Sep 1, 2026Some users may encounter issues when trying to Login to QuickBooks OnlineThe issue has been fixed and we confirm the system recovery across all regions. We apologize for the inconvenience this caused and thank you for your patience.7h 23mResolved
Sep 1, 2026Update: Resolved - PurelyHR website<p class="MsoNormal" style="margin-bottom: 8pt"><font color="#000000"><span style="font-family: Montserrat">The issue…0 minResolved
Sep 1, 2026Update: Resolved - PurelyHR website<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%">
	<font color="#000000">
		<span style="font-family: Montserrat">This is…0 minResolved
Sep 1, 2026Update: Resolved - PurelyHR websiteThe issue affecting PurelyHR website has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: Our team successfully implemented remediation measures at 14:00 EDT and has…2h 24mResolved
Sep 1, 2026Infrastructure Monthly MaintenanceMaintenance is completed383h 55mResolved
Sep 1, 2026Infrastructure Monthly MaintenanceMaintenance is completed1h 22mResolved
Sep 1, 2026Montreal datacenter VMware Avi Load Balancer maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>355h 7mResolved
Sep 1, 2026Montreal datacenter VMware Avi Load Balancer maintenanceMaintenance completed. The services are back to normal state.3h 0mResolved
Aug 31, 2026Some QuickBooks users receive errors and are unable to view transactions when searching.The search issues affecting QuickBooks have been resolved. We're continuing to monitor for full recovery. Thank you for your patience359h 4mResolved
Aug 31, 2026Some QuickBooks users receive errors and are unable to view transactions when searching.We're currently investigating an issue affecting Search. Some users may see errors or be unable to find recently added data. Our engineering team is actively working to resolve this, and we'll share updates as…361h 7mResolved
Aug 31, 2026Some QuickBooks users receive errors and are unable to view transactions when searching.The search issues affecting QuickBooks have been resolved. We're continuing to monitor for full recovery. Thank you for your patience2h 3mResolved
Aug 31, 2026Update: Monitoring - VSPC (Veeam Service Provider Console)<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol" style="color: #000000; font-family: "Segoe UI"; font-size: 14px"><div style="line-height…188h 21mResolved
Aug 31, 2026Montreal datacenter network maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>376h 53mResolved
Aug 31, 2026Montreal datacenter network maintenanceMaintenance completed. The services are back to normal state.1h 0mResolved
Aug 30, 2026Montreal datacenter internet service provider maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>296h 44mResolved
Aug 30, 2026Montreal datacenter internet service provider maintenanceMaintenance completed. The services are back to normal state.9h 0mResolved
Aug 28, 2026Update: Monitoring - VSPC (Veeam Service Provider Console)<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol" style="color: #000000; font-family: "Segoe UI"; font-size: 14px"><div style="line-height…258h 17mResolved
Aug 27, 2026RESOLVED: Issue detected on Cumulus Billing engine<p>This is an update regarding the ongoing disruption to Cumulus.<br><br><span style="font-weight: bolder">Impact Level:</span> Resolved<br><br><span…0 minResolved
Aug 27, 2026RESOLVED: Issue detected on Cumulus Billing engineThis is an update regarding the ongoing disruption to Cumulus. Impact Level: Resolved Latest Update: Our team successfully identified and fixed an issue with the billing engine at 17:25 EST. The affected partners will…31 minResolved
Aug 27, 2026Update: Monitoring - VSPC (Veeam Service Provider Console)<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol" style="color: #000000; font-family: "Segoe UI"; font-size: 14px"><div style="line-height…284h 22mResolved
Aug 23, 2026QuickBooks Online Payroll US - Planned System MaintenanceThe scheduled maintenance has been completed.464h 50mResolved
Aug 23, 2026QuickBooks Online Payroll US - Planned System MaintenanceThe scheduled maintenance has been completed.1h 30mResolved
Aug 22, 2026August 2026 MaintenanceMaintenance completed successfully.465h 9mResolved
Aug 22, 2026August 2026 MaintenanceMaintenance completed successfully.4h 0mResolved
Aug 21, 2026Maintenance Notification M365 backup powered by Veeam<p>Maintenance completed.</p><p>The services are back to normal state.</p>425h 35mResolved
Aug 21, 2026Update: Resolved - VSPC (Veeam Service Provider Console)The issue affecting VSPC (Veeam Service Provider Console) has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: We have confirmed the usage data is reporting as expected…630h 9mResolved
Aug 21, 2026Maintenance Notification M365 backup powered by VeeamMaintenance completed. The services are back to normal state.7h 0mResolved
Aug 21, 2026August 2026 MaintenanceMaintenance completed successfully.438h 34mResolved
Aug 21, 2026August 2026 MaintenanceMaintenance completed successfully.4h 0mResolved
Aug 20, 2026Maintenance Notification Veeam Service Provider Console<p>Maintenance completed.</p><p>The services are back to normal state.</p>418h 31mResolved
Aug 20, 2026Update: Closed - Technical Support<p class="MsoNormal" style="margin-bottom: 8pt"><font color="#000000"><span style="font-family: Montserrat">The issue…449h 43mResolved
Aug 20, 2026Maintenance Notification M365 backup powered by Veeam<p>Maintenance completed.</p><p>The services are back to normal state.</p>450h 1mResolved
Aug 20, 2026Update: Closed - Technical Support<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%"><font color="#000000"><span style="font-family: Montserrat">This is an
update regarding…452h 25mResolved
Aug 20, 2026Update: Closed - Technical Support<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 14.95px">
	<font color="#000000">
		<span style="font-family: Montserrat">This…454h 10mResolved
Aug 20, 2026Update: Closed - Technical Support<p class="MsoNormal" style="margin-bottom: 8pt; line-height: 115%"><font color="#000000"><span style="font-family: Montserrat">This is an
update regarding…455h 8mResolved
Aug 20, 2026Update: Closed - Technical SupportThe issue affecting ur technical support has been resolved, and all services are now operating normally. Impact Level: Resolved Latest Update: A fix was successfully implemented at 11:45 EDT, and we have verified that…6h 4mResolved
Aug 20, 2026Maintenance Notification Veeam Service Provider ConsoleMaintenance completed. The services are back to normal state.7h 0mResolved
Aug 20, 2026Maintenance Notification M365 backup powered by VeeamMaintenance completed. The services are back to normal state.6h 0mResolved
Aug 20, 2026August 2026 Maintenance<p>Maintenance completed.</p>373h 15mResolved
Aug 20, 2026August 2026 MaintenanceMaintenance completed.4h 0mResolved
Aug 19, 2026Maintenance Notification Veeam Cloud Backup and Recovery<p>Maintenance completed.</p><p>The services are back to normal state.</p>328h 43mResolved
Aug 19, 2026Quickbooks Online Latency IssueEarlier today, some users experienced issues with QuickBooks Online (QBO) features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally.

We…386h 28mResolved
Aug 19, 2026Quickbooks Online Latency IssueThe latency issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery386h 52mResolved
Aug 19, 2026Incident Closure - PSA billing integration<p class="MsoNormal"><b><span style="font-family: Montserrat">Summary</span></b><span style="font-family…116h 27mResolved
Aug 19, 2026Infrastructure Monthly MaintenanceSSP AKS maintenance done386h 9mResolved
Aug 19, 2026Quickbooks Online Latency IssueWe are aware that some customers are experiencing latency when using QuickBooks Online. Our engineering team is actively investigating the issue to identify the root cause and restore normal performance as quickly as…349h 31mResolved
Aug 19, 2026Infrastructure Monthly Maintenance<p>Dear customers and partners,<br></p><p>As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and…334h 24mResolved
Aug 19, 2026Maintenance Notification Veeam Cloud Backup and Recovery<p>Dear customers and partners,<br></p><p>As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and…335h 43mResolved
Aug 19, 2026Ashburn datacenter network maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>344h 32mResolved
Aug 19, 2026Ashburn datacenter network maintenance<p>Dear customers and partners,<br></p><p>As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and…346h 43mResolved
Aug 18, 2026Maintenance Notification Veeam Cloud ConnectMaintenance completed successfully.333h 36mResolved
Aug 18, 2026Maintenance Notification Veeam Cloud Connect<p>Dear customers and partners,<br></p><p>As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and…340h 36mResolved
Aug 16, 2026QuickBooks Online Payroll CA - Planned System MaintenanceThe scheduled maintenance has been completed.390h 42mResolved
Aug 16, 2026QuickBooks Online Payroll CA - Planned System MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.392h 12mResolved
Aug 16, 2026QuickBooks Online Payroll CA - Planned System MaintenanceQuickBooks Online Payroll planned system maintenance. We apologize for the inconvenience that this may cause and hope to quickly complete the maintenance to minimize any disruption of service during this time.392h 12mResolved
Aug 16, 2026QuickBooks Online Payroll CA - Planned System MaintenanceMaintenance will begin as scheduled in 60 minutes.392h 12mResolved
Aug 13, 2026Maintenance Notification M365 backup powered by Veeam<p>Maintenance completed.</p><p>The services are back to normal state.</p>340h 7mResolved
Aug 13, 2026Maintenance Notification M365 backup powered by Veeam<p style="margin: 0.75rem 0 0; padding: 0; font-size: 16px; line-height: 1.714; font-family: "Atlassian Sans", ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI&quot…344h 7mResolved
Aug 13, 2026Montreal datacenter network maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>326h 27mResolved
Aug 13, 2026Montreal datacenter network maintenance<p>Dear customers and partners,<br></p><p>As part of our commitment to providing high-quality services, we regularly update our infrastructure components to fix bugs, improve performance and…328h 51mResolved
Aug 11, 2026Montreal datacenter internet connection maintenance<p>Maintenance completed.</p><p>The services are back to normal state.</p>362h 54mResolved
Aug 11, 2026Montreal datacenter internet connection maintenance<p>Dear customers and partners,<br></p><p>One of the internet service providers for the Montreal datacenter has planned an emergency maintenance for the upcoming…371h 54mResolved
Aug 6, 2026Incident Closure - PSA billing integration<p class="MsoNormal" style="margin-bottom: 8pt"><font color="#000000"><span style="font-family: Montserrat">The issue…423h 16mResolved

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How to Read This Sherweb Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Sherweb acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Sherweb outage in this window ran 26d 6h, against a mean recovery of 4d 15h. If you depend on Sherweb in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.