SignWell Outage History
4 incidents recorded over the last 365 days, 4 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded SignWell Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Jul 23, 2026 | Investigating — Digital signature certification delayedThis incident is resolved. The upstream issue with the third-party provider has been fixed, and digital signing is operating normally. All previously delayed documents have been signed with their embedded digital… | 2h 42m | Resolved |
| Jun 4, 2026 | Email Sending DelaysResolved: This incident has been fully resolved. Our email provider has confirmed recovery on their end, the backlog of queued messages has been delivered, and email sending has returned to normal performance. We've… | 2h 10m | Resolved |
| Mar 30, 2026 | Document Generation APIThis incident has been resolved. | 28 min | Resolved |
| Nov 18, 2025 | Network interruptionsOur third-party provider has resolved their network issues and our services are operating normally. We're accepting traffic and processing signatures as usual. This incident is now closed. | 6h 18m | Resolved |
Hear about the next one while it is open
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How to Read This SignWell Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before SignWell acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single SignWell outage in this window ran 6h 18m, against a mean recovery of 2h 55m. If you depend on SignWell in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.