Is SimpleConsign Down?

The issue affecting SKU scanning within SimpleConsign has been resolved! Please refresh your SimpleConsign application and try scanning your items again. We apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve the issue. If you experience any additional issues, please don't hesitate to reach out to our Support Team for assistance. Thank you for your patience! --- [2026-11-11T09:28:51.732-06:00] (identified) Our Development Team has identified the issue affecting SKU scanning within SimpleConsign. The team is currently working on a redeployment to resolve the issue. While this issue persists, users may experience difficulties scanning items at the point of sale, preventing them from adding items to transactions and completing sales. Workaround: Until the issue is resolved, you can still check out items using Line Entry Mode. To access this option, navigate to SimpleConsign terminal, click the three-dot menu, and select Show Line Entry Mode. This will allow you to manually enter item information and continue processing sales without scanning barcodes. We apologize for the inconvenience and appreciate your patience while our team works to restore normal functionality. We will provide another update once the redeployment is complete. --- [2026-11-11T09:15:00.083-06:00] (identified) Our Development Team has identified the issue affecting SKU scanning within SimpleConsign. The team is currently working on a redeployment to resolve the issue. While this issue persists, users may experience difficulties scanning items at the point of sale, preventing them from adding items to transactions and completing sales. Workaround: Until the issue is resolved, you can still check out items using Line Entry Mode. To access this option, navigate to SimpleConsign terminal, click the three-dot menu, and select Show Line Entry Mode. This will allow you to manually enter item information and continue processing sales without scanning barcodes. We apologize for the inconvenience and appreciate your patience while our team works to restore normal functionality. We will provide another update once the redeployment is complete.

This incident has been resolved. --- [2026-11-09T13:39:44.257-06:00] (monitoring) If you are still experiencing issues with EDNA printing please turn your computer off, wait a minute, then turn it back on. A restart should also work as long as you do not have fast restart enabled. The goal is for the computer's processes to restart to pick up the fix to EDNA printing. --- [2026-11-09T13:28:57.819-06:00] (monitoring) If you are still experiencing printing issues with your receipt printer or label printer please restart your computer. This will restart the print service. If you tried this yesterday and it did not work please try again today.

This incident has been resolved. --- [2026-11-08T11:37:14.045-06:00] (monitoring) We have a fix out and EDNA should be back up and running. If EDNA is still not operating please restart your computer. If the restart does not work please try the below: Windows Open task manager, choose more details, navigate to services, find Traxia EDNA, right click, and select restart. Mac Locate the Traxia symbol in the menu bar, be sure to have 'restart automatically' checked, then select restart. --- [2026-11-08T11:07:18.538-06:00] (investigating) We are aware of an issue with EDNA and are investigating. Email receipts, desktop receipts, and avery label labels should still be available to print while we investigate EDNA.