Skydio Cloud Outage History
24 incidents recorded over the last 365 days, 24 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Skydio Cloud Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 7, 2026 | Axon body-worn and fleet camera locations missing from DFR Command mapAxon body-worn camera and fleet camera locations were unavailable in DFR Command from approximately 12:10 PM PT to 1:10 PM PT. Body-worn and fleet camera markers did not display on the map during this time. The issue… | -103 min | Resolved |
| Aug 23, 2026 | Run Mode Not Supported on Fly Now buttonFrom August 21 at 12:00 PM PT to August 23 at 4:15 PM PT, some customers attempting to "Fly Now" via the Fleet Page saw a tooltip saying "Run Mode Not Supported." This was resolved after entering and exiting Remote… | 0 min | Resolved |
| Aug 18, 2026 | Height Ceiling Setting Not Applied to VehicleThe deployed fix corrected the issue. This incident is now resolved. | 1h 57m | Resolved |
| Aug 13, 2026 | Degraded performance causing radios to go briefly offlineWe've been monitoring the situation, and the issue has not reoccurred. | 46 min | Resolved |
| Aug 4, 2026 | Degraded Streaming PerformanceWe have resolved an issue affecting Skydio Cloud from 1:46 PM PT to 4:54 PM PT that resulted in degraded livestream quality from drones and docks, as well as some devices in Fleet Manager incorrectly appearing offline. | 0 min | Resolved |
| Jul 27, 2026 | Customers using T-Mobile may be experiencing degraded performance.T-Mobile has announced that service has been restored. If you are still experiencing issues, please reach out. | 5h 4m | Resolved |
| Jul 24, 2026 | Significant number of devices went offline unexpectedly.From 3:55AM to 4:15AM PST, AWS had a region-wide outage that impacted multiple services, specifically causing network disconnects across the region. More details are available here… | 0 min | Resolved |
| Jul 20, 2026 | Docks displaying 0% batteryThis issue has been resolved. | 40 min | Resolved |
| Jul 16, 2026 | Skydio Streaming in Japan and Australia are experiencing degraded performanceWe identified the root cause and rotated the nodes. We've monitored the system and everything in the Australia and Japan regions should be working. | 26 min | Resolved |
| Jul 13, 2026 | Degraded Streaming and Loss of Color Video Feed on Return to DockThis incident has been resolved. | 7h 27m | Resolved |
| Jul 8, 2026 | Remote Flight Deck was degraded earlier today from approximately 6:00-6:30pm PSTWe've identified that there is a resource leak in the underlying streaming service that we run, and under certain types of load, the server can get stuck. We've reduced the load and will be spending time to fix the… | 0 min | Resolved |
| Jun 9, 2026 | Live Streaming and RFD DegradedSkydio's live streaming and RFD functionality was degraded from approximately 5:35 PT to 6:45 PT. During this time, one of Skydio's media servers unexpectedly entered a degraded state, causing a portion of customers to… | 0 min | Resolved |
| May 22, 2026 | Integrations Page FaultsWe identified an error that impacted 65 customers with early access to the Fusus CAD integration. The issue was caused by an access policy configuration error. We deployed a fix, and the issue has been resolved. If you… | 57 min | Resolved |
| May 12, 2026 | Update showing Limited Operation and Unsupported SW VersionAfter updating to Cayley Minor Hotfix 2, customers should no longer see "Unsupported SW Version." We are adding extra safeguards into our SW roll out process to ensure this does not happen again. | 8 min | Resolved |
| May 7, 2026 | Cellular Connectivity DegradationWe have fully root caused the issue and determined that our mitigation has fixed the issue. We are adding extra safe guards into our code to ensure that this class of bugs does not resurface, and we are improving our… | 8h 58m | Resolved |
| Apr 29, 2026 | Flights in Skydio Cloud displaying No Address AvailableThis incident has been resolved, no new issues have been reported. | 3h 20m | Resolved |
| Apr 28, 2026 | Pathfinder temporarily unavailableThis incident has been resolved, and no new reports of Pathfinder issues have been reported. | 1h 32m | Resolved |
| Apr 20, 2026 | Fusus CAD Integration is failing to sync data from Fusus to Skydio CloudThe incident has been resolved as of 4:45pm PST. We've validated that all Skydio customers are up and running as expected. | 1h 8m | Resolved |
| Mar 13, 2026 | Cloud OutageThis incident has been resolved. | 16 min | Resolved |
| Feb 13, 2026 | Prepared911 Integration markers missing incident dataThis incident has been resolved. | 3 min | Resolved |
| Jan 20, 2026 | Skydio Flight Systems intermittently display "Limited Operation"This incident has been resolved. | 26h 37m | Resolved |
| Jan 14, 2026 | Livestreaming for Skydio drones has gone offline temporarilyIncident is fully resolved. We have root caused the issue down to a configuration change that had an unexpected result when applied via our automated CI engine. We have a path to eliminating this class of issues going… | 51 min | Resolved |
| Dec 30, 2025 | Delayed Axon body cam and Axon Fusus integrationsThis incident has been resolved. | 6h 54m | Resolved |
| Dec 18, 2025 | Database disruption due to AWS incidentWe had a minor incident with a routine maintenance operation on our AWS RDS database. The estimated impacted time from AWS was 30 seconds, but in reality took closer to 2 minutes. We are monitoring the situation but… | 0 min | Resolved |
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How to Read This Skydio Cloud Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Skydio Cloud acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Skydio Cloud outage in this window ran 1d 2h, against a mean recovery of 2h 55m. If you depend on Skydio Cloud in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.