Is Slide Down?

Connectivity has been fully restored for all systems in US East. An upstream provider confirmed the cause was a fiber cut on their network, which has now been repaired. We’ll continue monitoring to make sure there are no further connectivity issues. --- [2026-11-14T01:35:05.259Z] (identified) We’ve restored connectivity for most affected systems in US East by moving them to an alternate network path. A small number of systems are still offline while we work with our upstream provider to restore the original connection. If you’re still having trouble with [cloud backups / remote access] in US East, your environment may be in this remaining group. You don’t need to do anything; service will come back automatically once the upstream issue is resolved. --- [2026-11-13T23:56:14.580Z] (identified) We’ve found a network connectivity issue affecting part of our US East infrastructure. Our team is investigating connectivity issues with one of our carriers. Customers may see slower or interrupted connections to our cloud during this period.

This networking issue has been fully resolved --- [2026-09-13T19:14:03.656Z] (monitoring) Our colocation provider has sent an all clear for the networking problem, and our systems appear to be fully operational. We will continue to monitor throughout the day. --- [2026-09-13T18:52:02.619Z] (monitoring) We are currently investigating an issue impacting service availability. The disruption appears to be related to an issue with one of our colocation providers. Our team is actively working with the provider to identify the cause and restore service as quickly as possible. We will provide additional updates as more information becomes available. --- [2026-09-12T22:37:00.662Z] (monitoring) Service in Germany was fully restored. US East remains on lower bandwidth while our upstream provider restores service. If you are still experiencing issues with replication, please reach out to our tech support. --- [2026-09-12T15:46:17.877Z] (identified) US East: We identified the issue is with one of our upstream networking providers. We are deploying a mitigation that will let replications resume at lower bandwidth. Backups, local and cloud restores are not affected. Germany: We are still investigating the issue. --- [2026-09-12T13:36:02.559Z] (investigating) We are investigating networking issues in the US East and Germany data center. Replication and cloud restores may be affected.

Cogent reported that the issue was expected to be resolved at 9:11 GMT. https://ecogent.cogentco.com/network-status Please contact Slide Support if you are continuing to experience any connection issues. --- [2026-09-02T18:15:21.571Z] (monitoring) There has been an influx of support requests related to the inability to access console.slide.tech and/or displaying intermittent connectivity of devices and agents in the console UI. We currently believe that this is due to an issue with the Cogent internet backbone on the west coast. Please see https://ecogent.cogentco.com/network-status for the latest updates.