Smartcat Outage History

24 incidents recorded over the last 365 days, 24 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Smartcat status100.00% uptime history

Every Recorded Smartcat Incident

Smartcat incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Platform access issuesThe platform access issues have been resolved and all systems are operating normally. We apologize for any inconvenience this may have caused. Duration: ~13m (10:01–10:14 UTC, 4 Nov 2026).13 minResolved
Oct 10, 2026Platform access issuesThe platform is fully operational and all access issues have been resolved. We apologize for any inconvenience this may have caused. Duration: ~10m (06:59–07:10 UTC, 10 Oct 2026).10 minResolved
Sep 22, 2026Platform access issuesThe issue affecting access to the Smartcat platform has been resolved. The platform is operating normally — please continue to use it as usual. Issue resolved Duration: ~38m (12:00–12:37 UTC, 22 Sep 2026).37 minResolved
Sep 21, 2026Platform access issueWe rectified the issue and were able to restore the platform to full capacity - you may continue to use our service.13h 43mResolved
Sep 2, 2026Platform slow performanceThe issue has been fully resolved, and the platform is now operating normally. Thank you for your patience and understanding.4h 0mResolved
Sep 1, 2026Platform performance issueThe issue has now been resolved, and the platform is operating normally.-17279 minResolved
Aug 28, 2026Platform performance issueWe experienced performance issues affecting our European server, which resulted in slower response times across the platform. This may have affected the performance of core functionality and could also have caused…-11520 minResolved
Aug 25, 2026Platform performance issueThis incident has been resolved.50 minResolved
Aug 11, 2026Task list display issue (Aug 5–10, 2026)Between August 5 and 10, some users experienced temporary issues with the "My Tasks" page: newly assigned tasks were sometimes missing from the list, and completed tasks could show outdated statuses. This was purely a…0 minResolved
Aug 10, 2026Platform slow performaceWe experienced some issues with processing newly uploaded files on the platform. In particular, some documents may have appeared stuck with the endless “Extracting text” status. The platform remained accessible and…-329 minResolved
Aug 10, 2026Platform slow performanceThe issue has now been resolved, and the platform is operating normally.0 minResolved
Aug 9, 2026Platform performance issueThe incident has been resolved. All systems are operating normally again. Thank you for your patience and understanding.3h 48mResolved
Jul 21, 2026Performance degradation on EU PlatformThe incident has been resolved. All systems are operating normally again. Thank you for your patience and understanding.2h 50mResolved
Jul 19, 2026Platform access issuesThe Europe server access issue has been successfully resolved after identifying and addressing the root cause. Document and user account processing have returned to normal speeds, ensuring all customers can export…25h 37mResolved
Jun 19, 2026Document export issueThe root cause of the EU document export queue buildup has been identified and resolved. Export and download documents are now processing at normal speeds — all customers can export their projects without any issues. No…75h 19mResolved
Apr 10, 2026Platform access issueThis incident has been resolved.310h 36mResolved
Feb 17, 2026Slowness in the USA serverWe're happy to report that the performance issues affecting our website have been resolved and things should be back to normal. If you're still experiencing any problems, please don't hesitate to reach out to us. We're…38h 44mResolved
Feb 16, 2026Platform performance issueThis incident has been resolved.31h 1mResolved
Feb 13, 2026Slowness in the US serverResolved – Performance Degradation The earlier performance degradation caused by higher-than-usual system load has now been fully resolved. All affected features — including document uploads, task assignment in Tasks…15h 16mResolved
Feb 12, 2026Platform performance issueThis incident was fully resolved on Feb 12, 202620h 56mResolved
Feb 12, 2026Platform performance issueWe’re currently dealing with higher-than-usual system load, which is impacting overall performance. As a result, some features — like uploading documents and starting assignments in Tasks — may take much longer than…-134 minResolved
Feb 12, 2026Platform performance issueThis incident has been resolved.8h 7mResolved
Jan 22, 2026Service Degradation – Intermittent SlownessResolved – January 23, 6:00 UTC The intermittent slowness affecting parts of the Smartcat platform has been fully resolved as of 6:00 UTC. The system is operating normally. If you continue to experience any issues…17h 34mResolved
Dec 1, 2025Project access and creation issueThis incident has been resolved.7h 20mResolved

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Everything above is a record written after the fact. We can email you when the next Smartcat incident opens instead, at the point where knowing still changes what you do.

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How to Read This Smartcat Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Smartcat acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Smartcat outage in this window ran 12d 22h, against a mean recovery of 1d 4h. If you depend on Smartcat in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.