Is Smeetz Down?

Since we started monitoring, back-office table views and POS operations have been working normally, so this incident has been resolved. Online sales and payments were not affected, and all sales were recorded as usual. If you notice any further issues, please contact our support team. Thank you for your patience. --- [2026-10-20T13:25:58.828+02:00] (monitoring) Our teams have taken the necessary actions on our background processing service. Back-office table views and POS operations, including wristband pairing, have been working normally for the past hour. Online sales and payments were not affected at any point, and all sales were recorded as usual. We are still monitoring the situation and will post a final update once we confirm the incident is fully resolved. --- [2026-10-20T12:32:27.005+02:00] (investigating) Since around 10:15 CET this morning, a temporary issue in one of our background processing services has caused some delays in back-office table views and in certain POS operations, such as wristband pairing. Online sales on your websites and all payments have continued normally throughout, and every sale has been recorded as usual. Our teams are actively monitoring the situation and we will keep you updated.

The issue affecting sales on certified POS registers in France has been resolved. To resume sales, simply reload the POS app. Thank you for your patience. --- [2026-10-16T15:18:56.294+02:00] (investigating) We are investigating an issue at a third-party provider that is preventing some customers in France from processing sales on their POS. Affected registers may show the message “Ventes désactivées”. We will share an update as soon as more information is available.

seats.io, our seating map provider, has resolved the incident in its EU region as of 02.10.2026 16:31 CEST. This was a third-party issue. Thank you. --- [2026-10-02T16:15:50.017+02:00] (monitoring) Our seating map provider, seats.io, reports that its EU region has been back to normal speed since 02.10.2026 15:40 CEST. This was a third-party issue. What happened: Between 14:30 and 15:40 CEST, seating plans on Smeetz were slow to load. Some seat selections and bookings on seated events timed out. Side effect: Seats held in unfinished bookings were released up to 25 minutes late. During that time, some seats may have shown as unavailable when they were actually free. This has been back to normal since 16:08 CEST. What you can do: If a guest could not complete a booking on a seated event during this period, they can try again now. seats.io has added capacity and is monitoring the situation. You can follow their updates here: https://status.seats.io/incidents/1ygb5dmz58rp We are monitoring on our side as well and will post a final update once the incident is closed. --- [2026-10-02T15:45:47.706+02:00] (identified) Our seating map provider, seats.io, has been experiencing slowdowns in its EU region since 02.10.2026 15:30 CEST. This is a third-party issue, and it affects seating plans on Smeetz for events with assigned seating. What you may notice: Seating plans take longer than usual to load in the booking flow and at the point of sale Selecting or releasing seats may be delayed Opening or editing seating plans in the back office may be slow seats.io is investigating the issue. You can follow their updates here: https://status.seats.io/incidents/1ygb5dmz58rp We are monitoring the situation and will post an update as soon as anything changes.