Snap One Outage History

38 incidents recorded over the last 365 days, 12 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Snap One status100.00% uptime history

Every Recorded Snap One Incident

Snap One incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 16, 2026We have identified a problem with Control4 Mobile Anywhere AccessAs of 12:30 EDT the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your ADI Global…2h 38mResolved
Oct 15, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.10h 0mScheduled
Oct 13, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.12h 30mScheduled
Oct 7, 2026Control 4 Service MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Oct 6, 2026Control4 - Identified issue with cloud provider impacting servicesAs of 11:30am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One…50 minResolved
Sep 17, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.10h 0mScheduled
Sep 15, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.12h 0mScheduled
Aug 20, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.10h 0mScheduled
Aug 17, 2026Store LocatorWe've resolved the incident and will continue to monitor.94h 21mResolved
Jul 23, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.10h 0mScheduled
Jul 21, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.13h 0mScheduled
Jun 18, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.13h 0mScheduled
Jun 16, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.14h 0mScheduled
Jun 16, 2026Control 4 Access Anywhere - Scheduled MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 3, 2026Snap One DDNS: Issue creating new DDNS entriesAs of 10am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One…19h 57mResolved
May 21, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.11h 0mScheduled
May 18, 2026OvrC Email Delivery Issue IdentifiedAs of 12:25pm EDT the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One…1h 5mResolved
May 14, 2026Luma View Push Server MaintenanceThe scheduled maintenance has been completed.30 minScheduled
May 13, 2026Luma View Cloud Server MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
May 12, 2026Luma View Cloud Server MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
May 12, 2026Luma View Cloud Server MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
May 7, 2026Luma View Push Server MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Apr 20, 2026Control4 - Composer Pro Remote Access IssueAs of 3:00pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One…20 minResolved
Apr 16, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.12h 0mScheduled
Apr 4, 2026Control4 app - media events not available through historyThis incident has been resolved.44h 7mResolved
Mar 19, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.12h 0mScheduled
Mar 17, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.14h 30mScheduled
Mar 17, 2026OvrC - Issue Fix Applied. Returning to normal.As of 11:13am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One…22 minResolved
Mar 11, 2026Planned OvrC Maintenance March 10th, 2026The scheduled maintenance has been completed.2h 0mScheduled
Mar 3, 2026Control4 Cloud Impact - Issue Fix Applied. Returning to normal.As of 11:45pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One…3h 57mResolved
Feb 19, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.12h 0mScheduled
Feb 17, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.13h 0mScheduled
Feb 4, 2026We have identified a problem with Intercom AnywhereAs of 11 AM ET on Feb 4th, the situation was fully resolved. We will dive deeper into the root causes and apply lessons learned to continue to improve our services. Thank you for your patience and understanding. Your…51h 49mResolved
Jan 22, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.12h 0mScheduled
Jan 20, 2026SnapAV.com will be undergoing scheduled maintenanceThe scheduled maintenance has been completed.17h 30mScheduled
Jan 15, 2026OvrC MFA and Account Creation - Issue Resolved.This issue impacted the ability to update MFA settings when SMS was selected as an option. Additionally, the ability to create a new OvrC account was impacted. As of 1/14/2026 at 5pm the situation was fully resolved. We…-1279 minResolved
Dec 10, 2025Luma View Server MaintenanceThe scheduled maintenance has been completed.20 minScheduled
Nov 18, 2025Intermittent OvrC and Control4 mobile issues - workaround applied.As of 2:00 PM ET the situation was fully resolved. Initial impacts were caused by service failures from the third-party service provider and have now been resolved; we have reimplemented our cloud protections…0 minResolved

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How to Read This Snap One Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Snap One acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Snap One outage in this window ran 3d 22h, against a mean recovery of 11h 47m. If you depend on Snap One in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.