Socure Outage History

86 incidents recorded over the last 365 days, 66 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Socure status99.96% uptime history

Every Recorded Socure Incident

Socure incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 1, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.3h 30mScheduled
Oct 27, 2026RETROACTIVE: [SEV3] - Sandbox RiskOS Webhooks Not FiringOn October 27, 2026, some customers were unable to receive RiskOS Sandbox webhooks. The issue was caused by invalid webhook configurations that caused the Sandbox notification sender to stop processing events. The…-68 minResolved
Oct 23, 2026[SEV3] eCBSV API Outage Resulting in 5xx ErrorsAt approximately 4:56 (ET), service has been restored and eCBSV is operating normally at this time. We apologize for any inconveniences this may have caused.11 minResolved
Oct 19, 2026[SEV3] Intermittent Latency in Dashboard For DocV Image Display and DownloadThis issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.6h 53mResolved
Oct 18, 2026RETROACTIVE: [SEV3] - eCBSV API Outage Resulting in 5xx ErrorsSSA experienced a service-impacting event that affected multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. A small number of transactions were…0 minResolved
Oct 16, 2026[Sev3] Elevated error rate for RiskOS Evaluation APIsThe incident has been resolved, and we are no longer seeing errors. Services are operating normally, and we’ll continue to monitor performance. We appreciate your patience while we worked through this.5h 50mResolved
Oct 16, 2026RETROACTIVE: [SEV 1] Outage Resulting in 5xx Errors## **Root Cause Analysis** **Incident:** Socure APIs Outage **Date Range:** 15-Oct-2026 **Impact:** Interruption in service for Socure APIs **Status:** Resolved ### **1. Summary** On 15-Oct-2026, between 18:12 and…0 minResolved
Oct 15, 2026RETROACTIVE: [SEV 1] Outage Resulting in 5xx ErrorsSocure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:12 and 18:56 Eastern time. The error has been corrected and services are…0 minResolved
Oct 15, 2026[SEV 1] Outage Resulting in 5xx Errors## **Root Cause Analysis** **Incident:** Socure APIs Outage **Date Range:** 15-Oct-2026 **Impact:** Interruption in service for Socure APIs **Status:** Resolved ### **1. Summary** On 15-Oct-2026, between 18:12 and…28 minResolved
Oct 15, 2026[SEV3] - eCBSV API Outage Resulting in 5xx ErrorsSSA experienced a service-impacting event that affected multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. The disruption began at…1h 6mResolved
Oct 9, 2026RETROACTIVE: Watchlist Module LatencyWe experienced elevated transaction failures affecting Watchlist Plus and Watchlist Premier. The issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any…0 minResolved
Sep 22, 2026[Sev3] Delayed Case Updates in the Case Management UIThe issue affecting case status updates has been resolved. All the new cases are being processed correctly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our team…1h 43mResolved
Sep 21, 2026RETROACTIVE: [Sev3] RiskOS Webhook ReplayBetween 6:28 AM and 6:57 AM ET on September 21, an issue during an operational activity caused some webhook notifications associated with older evaluations from the past month to be delivered again. Current evaluations…0 minResolved
Sep 20, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Sep 16, 2026[SEV3] Batch processing delays on the dashboardThis incident has been resolved.13 minResolved
Sep 16, 2026[Sev3] Increased Latency with Sigma Fraud and SyntheticThe issue impacting Fraud and Synthetic services has been resolved, and service has returned to normal operation. Customers should no longer experience increased latency or delays when accessing Fraud and Synthetic…33 minResolved
Sep 13, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Sep 10, 2026RETROACTIVE: [SEV3] - Minimal 5xx errors in ProductionBetween  8:30 AM and 2:00 PM EST, we observed an increase in 5xx error rates, which resulted in intermittent errors or failed requests for some customers. Overall impact was minimal, less than 0.01%. The error rate has…0 minResolved
Sep 9, 2026RETROACTIVE: [Sev3] Elevated 5XX errors for Fraud, KYC, Watchlist**Root Cause Analysis** **Incident:** Intermittent elevated 5xx errors across services **Date Range:** September 9, 2026, 7:00 AM – 9:20 AM EDT \(approximately 2 hours 20 minutes of intermittent impact\)…0 minResolved
Sep 8, 2026[SEV3] Impact on DocV and Watchlist monitoring events#### **Root Cause Analysis** **Incident:** Service Interruption Affecting Account Data Access **Date Range:** September 8, 2026 \(10:04 AM to 10:31 AM EDT\) **Impact:** DocV and Watchlist Monitors **Status:**…46 minResolved
Sep 2, 2026eCBSV Transaction Failure due to high latencySSA resolved the elevated latency affecting the eCBSV module as of 2:00 AM ET. Response times have returned to normal. Thank you for your patience and understanding.20h 46mResolved
Aug 25, 2026Scheduled Maintenance: RiskOS Production Metadata StoreThe scheduled maintenance has been completed.505h 0mScheduled
Aug 16, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.1h 0mScheduled
Aug 10, 2026[SEV3] Observed ID+ WL transactions failures due to latencyThis incident has been resolved.22 minResolved
Aug 4, 2026RETROACTIVE: [Sev3] DocV Webhook Delivery IssueBetween 1:21 AM and 2:15 AM EDT on August 4, 2026, a subset of DocV webhook delivery notifications experienced elevated 401 response rates. The issue is fully resolved and webhook delivery is now operating normally. A f…-121 minResolved
Aug 3, 2026[SEV3] Increased Latency Affecting TransactionsA fix has been implemented and confirmed effective. All systems are operating normally. Thank you for your patience while we worked through this.37 minResolved
Jul 18, 2026Scheduled Maintenance – RiskOS Production Metadata StoreThe scheduled maintenance has been completed.30 minScheduled
Jul 17, 2026[SEV3] Errors affecting enablement of Watchlist Monitoring SubscriptionsWe have confirmed that Watchlist Monitoring subscription enablement has returned to normal operation, with no further errors observed. This issue is now resolved. Thank you for your patience while we worked through…20 minResolved
Jul 14, 2026RETROACTIVE: [Sev3] Elevated 5XX errors for WatchlistOn July 14, we experienced an issue that resulted in elevated 5XX errors affecting Watchlist Screening requests approximately between 9:23 AM and 9:31 AM EDT. This issue impacted Watchlist Plus and Watchlist Premier…0 minResolved
Jul 12, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.2h 0mScheduled
Jun 26, 2026[SEV 3] 5xx Errors Across Multiple ModulesSocure services have now fully recovered and are operating normally. Our engineering and operations teams will continue to work to conduct a comprehensive root cause analysis (RCA) of the incident. We will share the RCA…20 minResolved
Jun 26, 2026RETROACTIVE: [Sev2] RiskOS Delayed Webhook Deliveries## **Root Cause Analysis** **Incident:** RiskOS Delayed Webhook Deliveries **Date Range:** June 25, 2026 2:06 PM ET to June 26, 2026 6:03 AM ET **Impact:** Customers subscribed to webhook events experienced delayed…0 minResolved
Jun 23, 2026RiskOS Service Degradation**Root Cause Analysis** **Incident:** RiskOS Evaluation API Elevated 502 Errors **Date Range:** June 22, 2026, 10:23 PM EDT – 10:59 PM EDT **Impact:** Customers calling the Socure RiskOS Evaluation APIs in…32 minResolved
Jun 16, 2026Document Request Link Generation Degradation**Root Cause Analysis** ### Incident: Unable to generate DocV links via dashboard **Date Range:** Tue, Jun 16, 2026 8:52 am – 10:12 am ET **Impact:** Document Verification link generation via Admin…53 minResolved
Jun 16, 2026RETROACTIVE: RiskOS API Degradation**Root Cause Analysis** **Incident:** RiskOS API Services Degradation During NAT Gateway Remediation **Date Range:** 06-16-2026 **Impact:** Intermittent degradation for a subset of API requests **Status:**…-61 minResolved
Jun 15, 2026RETROACTIVE: [Sev 2] OTP Verifications Degradation## **Root Cause Analysis \(RCA\)** **Incident:** Elevated 5XX errors on the OTP Verification endpoint **Date Range:** June 15, 2026 — 12:15 AM ET to 1:00 AM ET **Impact:** Customers calling the Socure OTP…-97 minResolved
Jun 14, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Jun 13, 2026RETROACTIVE: Increased Latency for DocVBetween 1:22 PM and 1:31 PM ET, DocV experienced a latency spike due to an internal node upgrade. During this 9-minute window, some customers may have experienced increased latency or timeout errors. The change was…0 minResolved
Jun 11, 2026Admin Dashboard Transaction Search LatencyThe issue causing increased latency and intermittent timeouts on the Transaction Search page within the Admin Dashboard has been resolved, and functionality has returned to normal. API requests and transaction…1h 1mResolved
Jun 9, 2026RiskOS Service Outage**Root Cause Analysis** ### **Incident: RiskOS Network Connectivity Loss** **Date Range:** **06-09-2026** **Impact: Sev1** **Status:** Recovered ### **1. Summary** On June 9th, 2026 between 17:59 EST and 20:00…1h 46mResolved
Jun 4, 2026RETROACTIVE: [SEV2]- RiskOS Service DegradationOn June 3, 2026, at 12:50 AM ET, a subset of RiskOS customers experienced degraded functionality affecting evaluation processing, API responses, and portions of the RiskOS user interface. The issue was caused by an…0 minResolved
May 23, 2026RETROACTIVE: [SEV3] Intermittent 5xx Errors on DocV Requests For EmailAuthScore EndpointOn May 23nd, 2026 between 12:20 AM ET and 1:12 AM ET, we observed 5xx errors returned by the EmailAuthScore endpoint for the DocV module. Minimal transaction failures occurred during this time. Errors have completely…0 minResolved
May 20, 2026End Users Not Receiving DocV SMS Links# **Root Cause Analysis** Report on Socure High SMS Handoff Failure Rate in DocV V5 May 20, 2026 ## **Summary** On May 20, 2026, starting at approximately 9:05 AM ET, Socure's Document Verification \(DocV\) V5…49 minResolved
May 17, 2026SSA Early System Shutdown AnnouncementThe scheduled maintenance has been completed.11h 0mScheduled
May 11, 2026[SEV3] Intermittent Latency and 5xx Errors for DocV/Image Alert List TransactionsOur team has applied a fix to prevent any recurrence of latency and intermittent 5xx errors for DocV transactions calling Image Alert List. We appreciate your patience as our team worked through this issue.4h 36mResolved
May 10, 2026Maintenance – Riskos routine maintenance (No Impact Expected)The scheduled maintenance has been completed.30 minScheduled
May 10, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.3h 0mScheduled
May 8, 20265xx errors across multiple modulesSocure services have now fully recovered and are operating normally. System latency and performance metrics have returned to expected levels. Our engineering and operations teams will continue to work closely with AWS…18h 11mResolved
Apr 26, 2026Scheduled Maintenance: External Dashboard ServiceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 26, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.30 minScheduled
Apr 21, 2026DocV CaptureApp not loading for some usersThe issue has been resolved and services are now operating normally. Thank you for your patience while our team worked to address this.9 minResolved
Apr 19, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Apr 14, 2026RETROACTIVE: [SEV3] Admin Dashboard Transaction Display IssueOn April 14th, 2026 we observed issues with displaying transactions calling the First Party Fraud module in the ID+ platform. No transactions failed during this time but some users would have seen a blank screen when…0 minResolved
Apr 13, 2026RiskOS Dashboard – Visualizations Unavailable Due to Extended MaintenanceThe issue has now been resolved, and services have been fully restored. We appreciate your patience and understanding while we worked through this. If you notice anything unexpected or have any further questions…1h 59mResolved
Mar 22, 2026eCBSV - Intermittent timeouts Causing 4xx ErrorsWe’re pleased to inform you that the required deployments have been successfully completed on our end, and the issue is now resolved. We are currently working closely with our vendor to compile a detailed root cause…1h 43mResolved
Mar 22, 2026eCBSV - Unplanned Outage Causing 5xx ErrorsWe have not seen the eCBSV error for the past 30 minutes, and the unavailability issue appears to have auto-resolved on SSA’s end. We will follow up with SSA to better understand what led to this unavailability…1h 1mResolved
Mar 22, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.4h 0mScheduled
Mar 21, 2026RETROACTIVE: [SEV3] Latency Degradation in ID+On March 21st, 2026 between 1:30 PM ET and 5:50 PM ET, we observed latency degradation in the ID+ platform. No transaction failures occurred during this time. Mitigation has been applied, and latency has since returned…0 minResolved
Mar 20, 2026[Sev1] Elevated 5xx errors in Device Ingestion Services**Root Cause Analysis:** **Incident:** Elevated 5xx errors in Device Ingestion Services **Date Range:** March 20, 2026 between 2:45 PM ET and 3:43 PM ET **Impact:** All Device and Digital Intelligence SDK traffic…38 minResolved
Mar 20, 2026Elevated 5XX errors for WatchlistWe experienced an issue that caused elevated 5xx errors impacting request for watchlist screening between 12:19 PM EDT until 1:50 PM EDT. (Only impacted Watchlist plus and Watchlist premier).0 minResolved
Mar 12, 2026[SEV3] Increased Latency In International Phone Risk ScoreThis issue has been resolved as of 12:19 PM EDT.21 minResolved
Mar 10, 2026RETROACTIVE: [SEV1] RiskOS - Temporary Spike in HTTP 4xx and 5xx Responses**Root Cause Analysis** **Date:** March 10, 2026 ## **Summary** On March 10, 2026, between **4:53 PM and 5:03 PM ET**, RiskOS experienced a brief service degradation impacting the Evaluation APIs. During a period…0 minResolved
Mar 8, 2026RiskOS Maintenance NotificationThe scheduled maintenance has been completed.15 minScheduled
Mar 8, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.2h 0mScheduled
Feb 25, 2026[RETROACTIVE SEV2] - All Web Capture App impacted by "Session Expired" errors during capture links**Root Cause Analysis:** **Incident: DocV Capture App Production Environment Mismatch \(DR Build\)** **Date Range:** February 25, 2026 **Impact: 35% error rate; Production Capture App served DR endpoints, causing…1h 38mResolved
Feb 22, 2026SSA Early System Shutdown AnnouncementThe scheduled maintenance has been completed.11h 0mScheduled
Feb 15, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.2h 0mScheduled
Feb 5, 2026RETROACTIVE: [SEV2] Elevated error counts in WatchlistOn Feb 5, 2026 approximately 00:19 to 00:34 AM EST. A brief disruption for 15 minutes was noticed in our Watchlist services. Apologies for the inconvenience. All Socure services are fully operational at this time. We…-687 minResolved
Jan 30, 2026[SEV3] Email Risk V10.1 - Elevated Scores ObservedThe issue has been resolved and model scores have returned back to normal. Our technical team is continuing to monitor these services and will provide a root cause analysis once complete.32 minResolved
Jan 30, 2026[Sev3] Device Fingerprint ingestion errorThe incident is now resolved. We will follow up with the RCA once it is completed.51 minResolved
Jan 30, 2026eCBSV - Maintenance NotificationThe scheduled maintenance has been completed.2h 0mScheduled
Jan 26, 2026RETROACTIVE: [SEV3] - Duplicate Watchlist alerts from United States Drug Enforcement Agency Fugitives list (DEA)On Wednesday January 21st, the DEA website experienced a technical issue where a number of the entities listed on their United States Drug Enforcement Agency Fugitives list no longer appeared on their website. On…0 minResolved
Jan 16, 2026RETROACTIVE: [SEV3] - Admin Dashboard Transaction Display IssueEarlier today, between approximately 12:29 PM and 1:10 PM ET, an issue with the Admin Dashboard prevented users from viewing transactions. Transactions have since been displaying as expected. Apologies for the…0 minResolved
Jan 10, 2026[SEV3] Degraded Performance - Elevated Error Rate ObservedThe elevated error rate impacting ID+ modules has been resolved, and services are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience.4h 41mResolved
Jan 9, 2026[Sev2] Watchlist Transaction Screening - Service DegradationThis incident has been resolved.1h 20mResolved
Jan 9, 2026Partial Service Degradation Affecting Batch Job Scheduling FeatureThis incident has been resolved.28 minResolved
Jan 8, 2026RETROACTIVE - Document Verification request endpoint failure**Root Cause Analysis:** **Report on Socure ID\+ API errors for few endpoints - Jan 08, 2026** ‌ **Summary:** On **January 8, 2026**, between **3:46 AM and 4:06 AM EST**, a subset of Socure ID\+ API…-316 minResolved
Dec 23, 2025RETROACTIVE: [SEV3] - Socure ID+ Processing Timed Out ErrorsOn December 20th between 2:00PM EST - 3:38PM EST, we experienced a period of intermittent 5xx errors impacting the ID+ API endpoint. All services including the affected endpoint are fully operational.0 minResolved
Dec 17, 2025[SEV3] Partial Service Degradation Impacting eKYCThis incident has been resolved.30 minResolved
Dec 17, 2025[SEV3] Latest Data Not Reflected on RiskOS Business & Operations DashboardsThe remediation is complete, and dashboards are now fully up to date with no delays. Thank you for your continued patience and partnership.4h 50mResolved
Dec 15, 2025[SEV3] Elevated latency observed**Root Cause Analysis:**  **Report on Socure Document Verification Latency - Dec 15, 2025** ‌ **Summary:** On December 15, 2025, Socure's production API experienced increased latency, and the generation of Document…44 minResolved
Nov 19, 2025Unable to view Transactions in Admin DashboardThe issue has been resolved, and all transactions are now displaying properly. Thank you for your patience and support while we worked to restore normal operations.1h 28mResolved
Nov 13, 2025[SEV3] 5xx errors across multiple modulesThe network-related issue affecting a subset of transactions has been mitigated. Transactions are processing normally. We are working a fix forward to address the root cause and prevent recurrence. We apologize for the…4h 52mResolved
Nov 13, 2025RETROACTIVE: [SEV3] 5xx Errors in ID+We experienced a network-related issue that affected a small number of transactions. Our engineering team identified the root cause and implemented a fix. All systems are now fully operational, and we are monitoring to…0 minResolved
Nov 13, 2025Spike in 5xx Errors in ID+ EndpointWe have successfully resolved the issue affecting our ID+ endpoint. All Socure services are now fully operational. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and…13 minResolved
Nov 6, 2025[SEV3] Partial Outage Affecting eKYCThis incident has been resolved.15 minResolved

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How to Read This Socure Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Socure acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Socure outage in this window ran 21d 1h, against a mean recovery of 8h 16m. If you depend on Socure in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.