SpotOn Services Outage History
14 incidents recorded over the last 365 days, 14 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded SpotOn Services Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Aug 26, 2026 | Gift Card Operational ErrorsThis incident has been resolved. | 11 min | Resolved |
| Aug 10, 2026 | Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchenThis incident has been resolved. | 36 min | Resolved |
| Jul 3, 2026 | Teamwork Wages DisriptionThis incident has been resolved. | 2h 35m | Resolved |
| Jul 2, 2026 | GoTo Degraded PerforamnceThis incident has been resolved. | 1h 11m | Resolved |
| Jun 26, 2026 | Degraded performance on Dashboard and Processing PaymentsThe solution has been successfully applied and systems have returned to normal. We will continue to monitor throughout the weekend. | 1h 41m | Resolved |
| Jun 10, 2026 | Funding Delay for Some MerchantsThis incident has been resolved. | 5h 15m | Resolved |
| May 5, 2026 | Known issue with DoorDash integrationThe DoorDash integration issue has been resolved. Order requests are processing successfully, and no further action is required. | 1h 30m | Resolved |
| Apr 16, 2026 | Delayed Merchant Funding – April 16, 2026This incident has been resolved. | 56 min | Resolved |
| Mar 3, 2026 | Fed ACH rail outageFed ACH system has restored operations. Incident is resolved. | 5h 13m | Resolved |
| Feb 26, 2026 | Intermittent failures sending orders to Fresh KDSThis incident has been resolved. | 9 min | Resolved |
| Feb 25, 2026 | Express modifier groups not loading in DashboardThis incident has been resolved. | 53 min | Resolved |
| Feb 24, 2026 | Dashboard new user activation failingThis incident has been resolved. Any previously impacted users can re-click the link in the activation email to activate their account. | 33 min | Resolved |
| Nov 25, 2025 | Third Party Online Ordering, User Creation/Editing in Dashboard and Terminal Login are ImpactedThis incident has been resolved. | 2h 50m | Resolved |
| Nov 18, 2025 | SpotOn Services down due to Cloudflare outageThe Cloudflare issue impacting various SpotOn components (Dashboard, BOH, etc.) has been resolved. | 20 min | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next SpotOn Services incident opens instead, at the point where knowing still changes what you do.
Free, no password, no card. Unsubscribe in one click.
How to Read This SpotOn Services Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before SpotOn Services acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single SpotOn Services outage in this window ran 5h 15m, against a mean recovery of 1h 42m. If you depend on SpotOn Services in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.