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Is SugarSync Down?

SaaSLive status, outages, and incident history

No. SugarSync is up right now.

Every monitored SugarSync system is operational as of September 25, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 3m agoLive · 60s while moving

Know the moment SugarSync breaks

SugarSync is healthy right now. We keep checking (every 60 seconds once it starts moving) and email you the moment that changes.

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Official SugarSync status page
How we know: the official SugarSync status page, PulsAPI's own check (every 60 seconds while one is moving, every 5 to 20 minutes while it is stable), and outage reports from engineers. How PulsAPI monitoring works

SugarSync Component Status

The main SugarSync systems on this page. All 9 are operational right now.

9operational
Applications » Desktop Application
Operational
Applications » Mobile Applications
Operational
Applications » Web Application
Operational

6 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Other » Emails, Other » Search, Other » SugarSync.com Main Website, Other » Two-Factor Authentication, Support » Telephone, Support » Ticketing/Email.

See all of them free

Component statuses may change independently during partial outages.

Recent SugarSync Outages & Incidents

Incident history from the official SugarSync status page, including resolution updates.

Login / Access DegradationResolved Sep 8, 2026 · 54h 43mResolved

Thank you for your patience. Performance has now stabilized across the system. Our engineers will continue to monitor. --- [2026-09-09T15:19:17.792-07:00] (monitoring) Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion. --- [2026-09-09T14:44:05.006-07:00] (monitoring) Our engineers have stabilized performance across the majority of the system, with recovery on the remaining server volumes nearing completion. --- [2026-09-09T08:20:59.837-07:00] (monitoring) Our engineers are seeing recovery for most users, but are continuing to work on full restoration for those still experiencing issues. --- [2026-09-08T14:43:49.339-07:00] (monitoring) Our engineers are still monitoring system performance to ensure everything is operating normally. --- [2026-09-08T08:38:13.250-07:00] (monitoring) Our engineers have put a fix into place and are monitoring the situation. --- [2026-09-08T08:05:19.595-07:00] (investigating) We are currently investigating reports of issues regarding inability to access the service. Users may experience slower response times, temporary failures when attempting to sign in (or reaching the website), and/or the apps being disconnected. Engineers are actively analyzing system metrics to isolate the issue and restore normal performance.

Support limited due to network maintenanceResolved Aug 26, 2026 · 1h 2mResolved

This incident has been resolved. Support is fully operational. --- [2026-08-26T10:26:25.734-07:00] (monitoring) Our engineers have identified the source of the issue, are implementing the fix, and continuing to monitor. If you need assistance, please <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">submit a ticket</a>, and we will respond as soon as systems are fully restored. --- [2026-08-26T09:30:38.276-07:00] (investigating) Our support team is currently experiencing limited access to internal tools due to network maintenance. SugarSync accounts and data are unaffected; customers can log in and use the service as normal. Our engineering team is actively working to restore full support capabilities. If you need assistance, please <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">submit a ticket</a>, and we will respond as soon as systems are fully restored.

Support Limited Due to Internal MaintenanceResolved Aug 26, 2026 · 6 minResolved

Our support team currently experiencing limited access to internal tools due to network maintenance. SugarSync accounts and data are unaffected; customers can log in and use the service as normal. Our team is actively working to restore full support capabilities. If you need assistance, please <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">submit a ticket⭷</a>, and we will respond as soon as systems are fully restored. --- [2026-08-26T09:23:46.953-07:00] (investigating) We are continuing to investigate this issue. --- [2026-08-26T09:22:52.373-07:00] (investigating) Due to internal network maintenance, support is currently experiencing an issue with our internal system to access accounts. This is affecting support only; customer access to accounts is not affected. Our engineers are working diligently to resolve the issue. In the interim, <a href="https://support.sugarsync.com/hc/en-us/requests/new" target="_blank">click here ⭷</a> to submit a support ticket that will be answered as soon as possible.

SugarSync Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a SugarSync incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history49 days observed
Aug 8100.00% average · 4 days with incidentsSep 25

Live SugarSync Outage Reports

Problems reported by engineers using SugarSync. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No SugarSync problems reported yet.

Something wrong with SugarSync on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About SugarSync

Is SugarSync down? SugarSync reports live availability for 12 components at status.sugarsync.com, among them Web Application, Applications and Desktop Application. Track SugarSync outages, degradations and past incidents here, with uptime history and alerts across your SaaS stack.

Over the past 30 days, PulsAPI has measured SugarSync uptime at 98.58%. Response times, incident history, and SLA tracking for SugarSync are available on the PulsAPI dashboard.

SugarSync Status FAQ

Is SugarSync down right now?

The verdict at the top of this page comes from the latest poll of the official SugarSync status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead.

What should I do if SugarSync is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until SugarSync recovers.

How do I check SugarSync uptime history?

PulsAPI tracks SugarSync uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 98.58%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever SugarSync changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect SugarSync outages?

PulsAPI reads the official SugarSync status page. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email within seconds of detection.

Does PulsAPI track individual SugarSync components?

Yes. PulsAPI monitors 9 individual SugarSync components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when SugarSync goes down?

Yes. Create a free account and subscribe to SugarSync: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with SugarSync to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot SugarSync problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor SugarSync?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so SugarSync plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

Track SugarSync with the rest of your stack

2463+ vendors in one dashboard, and an email the moment any of them changes state. Three free, and no monitor limit at all from $29/mo, unlike the alternatives, which keep charging by the monitor.

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