Sumo Logic Outage History
68 incidents recorded over the last 365 days, 63 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Sumo Logic Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 16, 2026 | Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time. | 1h 53m | Resolved |
| Oct 9, 2026 | Problem with Metrics Alerting in America Federal (FED)We are no longer seeing issues with Metrics Alerting and normal operation has been restored at this time. | 9 min | Resolved |
| Oct 5, 2026 | Problem with Cloud SIEM Processing in North America 2 (US2)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 1h 39m | Resolved |
| Oct 2, 2026 | Problem with Cloud SIEM Processing in North America 2 (US2)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 1h 4m | Resolved |
| Oct 1, 2026 | Problem with Cloud SIEM Processing in North America 2 (US2)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 28 min | Resolved |
| Oct 1, 2026 | Problem with Cloud SIEM Processing in North America 2 (US2)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 38 min | Resolved |
| Sep 27, 2026 | Problem with Tracing Collection in North America 2 (US2)We are no longer seeing issues with Tracing Collection and normal operation has been restored at this time. | 2h 12m | Resolved |
| Sep 22, 2026 | Problem with Cloud SIEM Processing in North America 1 (US1)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 1h 28m | Resolved |
| Sep 18, 2026 | Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)We are no longer seeing issues with Cloud SIEM APIs and Cloud SIEM UI and normal operation has been restored at this time. | 9 min | Resolved |
| Sep 14, 2026 | Problem with Cloud SIEM Processing in North America 1 (US1)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 30 min | Resolved |
| Sep 11, 2026 | Problem with Cloud SIEM Processing in Australia (AU)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 1h 27m | Resolved |
| Sep 7, 2026 | Problem with Cloud SIEM Processing in Europe 1 (EU)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 14 min | Resolved |
| Sep 4, 2026 | Problem with Cloud SIEM UI in North America 1 (US1)We are no longer seeing issues with Cloud SIEM UI and normal operation has been restored at this time. | 1h 44m | Resolved |
| Sep 3, 2026 | Problem with Cloud SIEM Processing in North America 2 (US2)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 4h 17m | Resolved |
| Sep 2, 2026 | Problem with Cloud SIEM Processing in Europe 1 (EU), North America 1 (US1), North America 2 (US2)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 7h 5m | Resolved |
| Aug 19, 2026 | Problem with Cloud SIEM Processing in Europe 1 (EU)We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time. | 47 min | Resolved |
| Aug 17, 2026 | Problem with CSE Processing Pipeline in North America 1 (US1)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | -37220 min | Resolved |
| Aug 13, 2026 | Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)We are no longer seeing issues with Logs Collection, Metrics Collection and Tracing Collection and normal operation has been restored at this time. | 52 min | Resolved |
| Aug 10, 2026 | Problem with Logs Alerting and Metrics Alerting in Europe 2 (DE)We are no longer seeing issues with Logs Alerting and Metrics Alerting and normal operation has been restored at this time. | 1h 8m | Resolved |
| Aug 5, 2026 | Problem with Cloud SIEM Processing and Data Indexing in North America 2 (US2)We are no longer seeing issues with Cloud SIEM Processing and Data Indexing and normal operation has been restored at this time. | 1h 5m | Resolved |
| Jul 28, 2026 | Problem with Logs Alerting in America Federal (FED)We are no longer seeing issues with Logs Alerting and normal operation has been restored at this time. | 18 min | Resolved |
| Jul 28, 2026 | Problem with Logs Alerting in America Federal (FED)We are no longer seeing issues with Logs Alerting and normal operation has been restored at this time. | 19 min | Resolved |
| Jul 25, 2026 | Scheduled Maintenance with Collections in North America 2 (US2)The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jul 25, 2026 | Scheduled Maintenance with Collections in North America 1 (US1)The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jul 23, 2026 | Problem with Microsoft Azure Metrics Collection in North America 2 (US2)We are no longer seeing issues with Microsoft Azure Metrics Collection and normal operation has been restored at this time. | 2h 5m | Resolved |
| Jul 23, 2026 | Problem with Microsoft Azure Metrics Collection in North America 2 (US2)We are no longer seeing issues with Microsoft Azure Metrics Collection and normal operation has been restored at this time. | 2h 5m | Resolved |
| Jul 22, 2026 | Problem with CSE Processing Pipeline in North America 1 (US1)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 2h 21m | Resolved |
| Jul 14, 2026 | Problem with Metrics Searches in North America 1 (US1)We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time. | 2h 13m | Resolved |
| Jul 14, 2026 | Problem with Metrics Searches in North America 1 (US1)We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time. | 2h 15m | Resolved |
| Jul 9, 2026 | Problem with CSE Processing Pipeline in Europe 1 (EU)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 26 min | Resolved |
| Jul 9, 2026 | Problem with CSE Processing Pipeline in Europe 1 (EU)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 27 min | Resolved |
| Jun 18, 2026 | Problem with CSE Processing Pipeline in North America 1 (US1)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 54 min | Resolved |
| Jun 18, 2026 | Problem with CSE Processing Pipeline in North America 1 (US1)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 54 min | Resolved |
| Jun 17, 2026 | Problem with Logs Searches in Canada (CA)We are no longer seeing issues with Logs Searches and normal operation has been restored at this time. | 26 min | Resolved |
| Jun 8, 2026 | Problem with Billing and Account Management in Canada (CA)We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time. | 19 min | Resolved |
| Jun 8, 2026 | Problem with Billing and Account Management in Canada (CA)We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time. | 19 min | Resolved |
| Jun 5, 2026 | Problem with CSE Processing Pipeline in Korea (KR)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 1h 1m | Resolved |
| Jun 5, 2026 | Problem with CSE Processing Pipeline in Korea (KR)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 1h 1m | Resolved |
| Jun 2, 2026 | Problem with Metrics Collection in North America 1 (US1)We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time. | 3h 40m | Resolved |
| May 22, 2026 | Problem with CSE Processing Pipeline in North America 1 (US1)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 1h 40m | Resolved |
| May 22, 2026 | Problem with Data Indexing in North America 1 (US1)We are no longer seeing issues with Data Indexing and normal operation has been restored at this time. | 1h 52m | Resolved |
| May 21, 2026 | Problem with Metrics Collection in North America 1 (US1)We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time. | 23 min | Resolved |
| May 8, 2026 | Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), America Federal (FED), Zurich (CH)We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time. | 49 min | Resolved |
| May 8, 2026 | Problem with CSE APIs, CSE UI, Data Indexing, Metrics Alerting, Metrics Collection and Tracing Collection in North America 1 (US1)We are no longer seeing issues with Metrics Alerting and Metrics Ingestion and normal operation has been restored at this time. | 2h 37m | Resolved |
| May 5, 2026 | Problem with CSE Processing Pipeline in America Federal (FED)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 40 min | Resolved |
| May 4, 2026 | Problem with CSE UI in North America 2 (US2)We are no longer seeing issues with CSE UI and normal operation has been restored at this time. | 41 min | Resolved |
| Apr 22, 2026 | Problem with Metrics Collection in North America 1 (US1)We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time. | 38 min | Resolved |
| Apr 14, 2026 | Problem with Logs Collection and Metrics Collection in North America 1 (US1)We are no longer seeing issues with Logs Collection and Metrics Collection and normal operation has been restored at this time. | 9 min | Resolved |
| Apr 9, 2026 | Problem with CSE Processing Pipeline in Canada (CA)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 16 min | Resolved |
| Apr 8, 2026 | Problem with Metrics Searches in Europe 1 (EU)We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time. | 30 min | Resolved |
| Apr 2, 2026 | Problem with Logs Collection in Europe 1 (EU)We are no longer seeing issues with Logs Collection and normal operation has been restored at this time. [Update] Following further investigation, we determined that the previously communicated resolution time was… | 10 min | Resolved |
| Mar 28, 2026 | Scheduled Maintenance with Automation Service, CSOAR User Interface, Logs Collection and Metrics Collection in North America 2 (US2)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Mar 28, 2026 | Scheduled Maintenance with Automation Service, CSOAR User Interface, Logs Collection, Metrics Collection and Metrics Searches in North America 1 (US1)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Mar 28, 2026 | Scheduled Maintenance with Logs Collection and Metrics Collection in America Federal (FED)The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Mar 23, 2026 | Problem with Metrics Searches in North America 1 (US1)We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time. | 1h 43m | Resolved |
| Mar 13, 2026 | Problem with CSE Processing Pipeline in North America 1 (US1)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 1h 7m | Resolved |
| Feb 26, 2026 | Problem with Cloud Collection in India (IN), North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA), Korea (KR), and America Federal (FED)We are no longer seeing issues with Cloud Collection and normal operation has been restored at this time. | 5h 43m | Resolved |
| Feb 24, 2026 | Problem with CSE Processing Pipeline in North America 1 (US1)We are no longer seeing issues with CSE Processing Pipeline and normal operation has been restored at this time. | 1h 22m | Resolved |
| Feb 17, 2026 | Problem with Tracing Collection in North America 1 (US1)We are no longer seeing issues with Tracing Collection and normal operation has been restored at this time. | 12h 53m | Resolved |
| Feb 15, 2026 | Problem with Tracing Collection in Australia (AU)We are no longer seeing issues with Tracing Collection and normal operation has been restored at this time. | 38 min | Resolved |
| Feb 13, 2026 | Problem with Metrics Collection in Australia (AU)We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time. | 50 min | Resolved |
| Feb 13, 2026 | Problem with Tracing Collection in Europe 2 (DE) and Australia (AU)We are no longer seeing issues with Tracing Collection and normal operation has been restored at this time. | 38 min | Resolved |
| Jan 23, 2026 | Problem with Data Indexing in North America 2 (US2) and North America 1 (US1)We are no longer seeing issues with Data Indexing and normal operation has been restored at this time. [Update] We have updated this incident to include North America 2 (US2) as an impacted deployment. | 24 min | Resolved |
| Jan 22, 2026 | Problem with Metrics Alerting in North America 1 (US1)We are no longer seeing issues with Metrics Alerting and normal operation has been restored at this time. | 41 min | Resolved |
| Jan 21, 2026 | Problem with Metrics Collection and Metrics Searches in North America 1 (US1)We are no longer seeing issues with Metrics Collection and Metrics Searches and normal operation has been restored at this time. | 39 min | Resolved |
| Jan 20, 2026 | Problem with Metrics Searches in North America 1 (US1)We are no longer seeing issues with Metrics Searches and normal operation has been restored at this time. | 12h 48m | Resolved |
| Jan 16, 2026 | Problem with Logs / Metrics / Tracing / Cloud Collection, Logs / Metrics Searches, Logs / Metrics Alerting, Data Indexing, Dashboards, APIs, CSE Processing Pipeline / UI / APIs, Automation Service and CSOAR UI in Australia (AU)We are no longer seeing issues with Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection, Logs Searches, Metrics Searches, Logs Alerting, Metrics Alerting, Data Indexing, Dashboards, APIs, CSE… | 2h 5m | Resolved |
| Jan 12, 2026 | Problem with Logs Collection in North America 2 (US2)We are no longer seeing issues with Logs Collection and normal operation has been restored at this time. | 34 min | Resolved |
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How to Read This Sumo Logic Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Sumo Logic acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Sumo Logic outage in this window ran 12h 53m, against a mean recovery of 1h 39m. If you depend on Sumo Logic in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.