SurveyMonkey Outage History

50 incidents recorded over the last 365 days, 49 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live SurveyMonkey status100.00% uptime history

Every Recorded SurveyMonkey Incident

SurveyMonkey incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 7, 2026Scheduled maintenance - US and CA data centersWe will be undergoing scheduled maintenance during this time.3h 0mScheduled
Oct 28, 2026Errors occurring across the siteThis incident has been resolved.24 minResolved
Oct 14, 2026Login and signup issuesFrom 3:16 PM - 3:24 PM, users may have had issues with login and signup.-75 minResolved
Oct 6, 2026500 error on Transaction History for Team AdminsThis incident has been resolved.1h 39mResolved
Oct 2, 2026Custom data / respondent metadata missing from Individual Response Table and XLS exportsThe issue has been resolved for responses collected since putting the fix in place.5h 45mResolved
Sep 24, 2026Audience Preview Page is not respondingThis incident has been resolved.3h 16mResolved
Sep 11, 2026Adding contacts on the contacts page didn't workAdding contacts to the SurveyMonkey contacts page and to email invitations didn't work-55 minResolved
Sep 3, 2026Possible service degradation due to AWS outageThis incident has been resolved.59 minResolved
Aug 31, 2026Problem with AI featuresThis issue is resolved1h 57mResolved
Aug 28, 2026Customers who have surveys shared with them may run into errors accessing the quick create chat featureThis incident has been resolved.1h 15mResolved
Aug 21, 2026SME rewards users not getting bounty in some casesThis incident has been resolved.1h 28mResolved
Aug 19, 2026Blank page for Multi-Survey AnalysisThis incident has been resolved.14 minResolved
Aug 18, 2026New responses delayed or not showing on Analyze pageThis incident has been resolved.13h 4mResolved
Aug 18, 2026Excel/CSV Exports are failingThis incident has been resolved.20 minResolved
Aug 12, 2026Responses to slider question type are intermittently not recorded when survey is taken on mobileThis incident has been resolved.7h 5mResolved
Aug 11, 2026Invoice Creation ErrorThis incident has been resolved.2h 22mResolved
Jul 30, 2026Issue with Shared Data pagesWe experienced an issue were Shared Data pages were unreachable for 20min0 minResolved
Jul 20, 2026Unable to load question summaries or shared data pages.This incident has been resolved.0 minResolved
Jul 14, 2026Customers are unable to contact support through our Help Center chatbotThis incident has been resolved.58 minResolved
Jul 6, 2026SurveyMonkey 'Home' page unavailable for US/CA customersThis incident has been resolved.1h 30mResolved
Jul 1, 2026Issue Impacting Exporting for Canadian SurveyMonkey AccountsThere was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting…-426 minResolved
Jun 25, 2026[MRx] Analyze page is not showing Major US regional data within responses collectedThis incident has been resolved.50h 23mResolved
Jun 23, 2026Issue with Log In pageThis incident has been resolved.46 minResolved
Jun 11, 2026Degraded performance across the siteThis incident has been resolved.32 minResolved
Jun 10, 2026Google Sheets Add-on is InaccessibleThis incident has been resolved.1h 48mResolved
Jun 8, 2026Delays In Response Submission into SurveysThis incident has been resolved.4h 57mResolved
Jun 8, 2026Unable to search SurveyMonkey Help Center articlesThe help center search issue has been resolved.35h 54mResolved
Jun 4, 2026Display Issues with NPS Gauge in AnalyzeThis incident has been resolved.3h 30mResolved
May 28, 2026SurveyMonkey Help Center is DownThis incident has been resolved. Help Center should load normally.9 minResolved
May 7, 2026Analyze Navigation Header MissingThis issue has been resolved.1h 38mResolved
Apr 27, 2026Question Summaries incorrectly displaying response countThis incident has been resolved.17 minResolved
Apr 24, 2026Copied surveys drafts not appearing in survey listThis issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage.5h 42mResolved
Apr 24, 2026App listing cannot be updated on SurveyMonkeyThis incident has been resolved.2h 0mResolved
Apr 24, 2026TURF and Empirical Bayes not working on MaxDiff surveysThis incident has been resolved.6h 4mResolved
Apr 23, 2026Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)This incident has been resolved.41 minResolved
Apr 23, 2026EU Customers unable to access Help Center and Chat SupportThis incident has been resolved.42 minResolved
Apr 22, 2026Intermittent error when logging inThis incident has been resolved.17 minResolved
Apr 21, 2026Audience preview tool inaccessible for logged out customers.This incident has been resolved.5h 14mResolved
Apr 15, 2026Low survey completion rate for RewardsApp Surveys with Advanced-LogicThis issue has been resolved!2h 56mResolved
Apr 13, 2026Errors showing on Analyze chartsThis incident has been resolved.3h 19mResolved
Mar 27, 2026"Request Headers Fields Too Large" Error on Analyze page for some customersThis incident has been resolved.2h 46mResolved
Mar 25, 2026SurveyMonkey showing 500 errorsThis issue is now resolved.1h 23mResolved
Mar 5, 2026Sentiment Analysis jobs are failing or running longThis incident has been resolved.7h 5mResolved
Feb 26, 2026SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cardsThis incident has been resolved.55h 5mResolved
Feb 10, 2026Users on Canadian DC not able to complete some surveys from US DCThis incident has been resolved. We will continue monitoring.20 minResolved
Jan 20, 2026Shared data pages not loading in CANThis incident has been resolved.42 minResolved
Jan 12, 2026Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'This incident has been resolved.40 minResolved
Jan 9, 2026Response data not showingThis incident has been resolved.3h 36mResolved
Nov 18, 2025503 Service Temporarily Unavailable error when accessing ContactsThis incident has been resolved.2h 19mResolved
Nov 7, 2025Analyze page not loading correctly on Windows 10 computersThis incident has been resolved.29 minResolved

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How to Read This SurveyMonkey Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before SurveyMonkey acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single SurveyMonkey outage in this window ran 2d 7h, against a mean recovery of 5h 15m. If you depend on SurveyMonkey in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.