Sync Outage History

38 incidents recorded over the last 365 days, 10 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Sync status100.00% uptime history

Every Recorded Sync Incident

Sync incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 9, 2026Scheduled maintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 9, 2026Elevated Upload and Download ErrorsThis incident has been resolved.7h 33mResolved
Aug 24, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 20, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 19, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 18, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 30mScheduled
Aug 17, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 13, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 12, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 11, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 10, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 6, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 5, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 4, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 3, 2026Scheduled maintenanceThe scheduled maintenance has been completed.3h 30mScheduled
Jul 30, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.1h 30mScheduled
Jul 29, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jul 24, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Jul 7, 2026Scheduled maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 6, 2026Scheduled maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 3, 2026Elevated API ErrorsThis incident has been resolved.12h 9mResolved
Jun 30, 2026Scheduled maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 29, 2026Scheduled maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 26, 2026Scheduled maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 25, 2026Scheduled maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
May 27, 2026Login and upload issues affecting a subset of Sync usersThis incident has been resolved.8 minResolved
May 25, 2026Elevated Errors when previewing an Excel DocumentThis incident has been resolved.2h 44mResolved
May 5, 2026Emergency Upstream MaintenanceThis incident has been resolved.3h 56mResolved
May 1, 2026Errors when previewing MS Documents in the Control PanelThis incident has been resolved.6h 33mResolved
Mar 13, 2026Scheduled maintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Mar 6, 2026Login issues affecting mobile appsThis incident has been resolved.2h 6mResolved
Feb 6, 2026Scheduled maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Feb 5, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.2h 30mScheduled
Feb 4, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.2h 30mScheduled
Jan 29, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.2h 30mScheduled
Dec 21, 2025Login issues affecting the Sync mobile appsA new release is now available for the mobile apps that have resolved the issue.35h 24mResolved
Dec 2, 2025THIS IS A DRILLTHIS IS A DRILL: This issue is resolved.2 minResolved
Nov 18, 2025Elevated Errors Accessing the Control Panel and Web SiteThis incident has been resolved.2h 46mResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Sync incident opens instead, at the point where knowing still changes what you do.

Free, no password, no card. Unsubscribe in one click.

How to Read This Sync Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Sync acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Sync outage in this window ran 1d 11h, against a mean recovery of 3h 36m. If you depend on Sync in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.