Synthesia Outage History

26 incidents recorded over the last 365 days, 26 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Synthesia status97.42% uptime history

Every Recorded Synthesia Incident

Synthesia incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 11, 2026Dubbing IssuesThis incident has been resolved.2h 43mResolved
Aug 6, 2026Performance IssuesAll systems are now back to full function. The incident has been resolved.4h 34mResolved
Jul 28, 2026Login IssuesThis incident has been resolved.42h 1mResolved
Jul 27, 2026Login IssuesThis incident has been resolved. Thank you for your patience!3h 37mResolved
Jul 21, 2026Video Generation DelaysThis incident has been resolved.2h 47mResolved
Jul 16, 2026Login IssuesThis incident has been resolved. Thank you for your patience!1h 57mResolved
Jul 14, 2026Slow loading times for shared Synthesia videosThis incident has now been resolved.14 minResolved
Jul 13, 2026Synthesia Loading IssuesThis incident has been resolved. Thank you for your patience!46 minResolved
Jun 1, 2026Support Service UnavailableCustomer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.3h 15mResolved
May 25, 2026Delayed Generation DelaysThis incident has been resolved.4h 21mResolved
May 8, 2026Video Generation IssuesThis incident has been resolved.1h 27mResolved
May 6, 2026Video Generation DelaysOur Engineering teams have now implemented a fix, and the issue has been resolved. All videos containing Express-2 avatars should be back to normal generation times.2h 26mResolved
Apr 28, 2026Video Generation DelaysThis incident has been resolved.14h 55mResolved
Apr 23, 2026Video Generation DelaysThis incident has now been resolved.18h 48mResolved
Apr 16, 2026Synthesia Loading IssuesThis incident has been resolved.1h 45mResolved
Apr 8, 2026Video Generation & Performance IssuesThis incident has now been resolved.6h 37mResolved
Apr 2, 2026Watch page and Share player failing to display for Interactive videosThis incident has been resolved.18 minResolved
Mar 27, 2026Video Generation DelaysThis incident has been resolved. Thank you for your patience.3h 21mResolved
Mar 18, 2026Video Generation DelaysThis incident has been resolved.19h 52mResolved
Mar 9, 2026Video Generation OutageA fix has been implemented, and the issue has now been resolved.15 minResolved
Feb 4, 2026Issue previewing and generating speech with a subset of voicesThis incident has been resolved.4h 32mResolved
Jan 28, 2026Video Generation OutageThis incident has been resolved4h 4mResolved
Jan 26, 2026Editor and interactive share player failing to loadThis incident has been resolved.1h 53mResolved
Jan 20, 2026App failing to loadOur Engineering Teams have now released a fix, and the issue has been resolved.17 minResolved
Nov 17, 2025New User Sign-In FailureThis incident has been resolved.24h 14mResolved
Sep 5, 2025Videos failing to display inside the editorOur Engineering Teams have now released a fix, and videos are displaying again inside the editor. However, if any issues persist, please contact our Support Team and we'll be happy to help.12 minResolved

How to Read This Synthesia Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Synthesia acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Synthesia outage in this window ran 1d 18h, against a mean recovery of 6h 35m. If you depend on Synthesia in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.