Synthflow AI Outage History

40 incidents recorded over the last 365 days, 40 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Synthflow AI status100.00% uptime history

Every Recorded Synthflow AI Incident

Synthflow AI incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 3, 2026Telephony system maintenance - Global + US regionsMaintenance has started1h 7mResolved
Nov 2, 2026Telephony System Maintenance - EU RegionMaintenance has started1h 7mResolved
Oct 28, 2026Settings page and SSO login unavailable for some workspaces**Summary** From Tuesday 27th October, some customers who use sub-accounts couldn’t see some or all of their sub-account workspaces in the dashboard. Access has been restored for every affected…-1402 minResolved
Oct 26, 2026Platform Access to the Synthflow dashboard and normal API performance have been restored. The issue was caused by a downstream vendor and has now been fixed. Live calling remained operational throughout the incident. We…1h 11mResolved
Oct 26, 2026Errors when updating subaccounts via the API**Summary** Between 12:00 UTC 23th October and 16:00 26th October UTC, some requests to update a subaccount through our public API failed with a 400 error if they included the `operation_type` or `products` fields. The…-67 minResolved
Oct 21, 2026Telephony System Maintenance - Global RegionMaintenance has started1h 19mResolved
Oct 19, 2026Telephony System Maintenance - US/EU/Global RegionsMaintenance has started2h 13mResolved
Oct 12, 2026Scheduled platform maintenanceMaintenance has started1h 0mResolved
Oct 5, 2026Scheduled platform maintenanceMaintenance has started1h 1mResolved
Sep 24, 2026Telephony System Maintenance - US/EU/Global RegionsMaintenance has started91h 13mResolved
Sep 15, 2026Scheduled platform maintenanceMaintenance has started96h 45mResolved
Sep 7, 2026Scheduled platform maintenanceMaintenance has started91h 36mResolved
Sep 7, 2026Login issue affecting white-label workspacesThis issue is now resolved. ** RCA:** **Impact:** Users were unable to log in to white-label workspaces using custom domains. Standard workspaces were unaffected. **Root cause:** A change introduced during an…2h 27mResolved
Aug 17, 2026Call failures and degraded performance on call transfers **What happened** A change to our internal telephony configuration was rolled out to production and introduced an unexpected fault in call routing. **What was affected** • **EU region:** calls failed from 10:32–10:44…-203 minResolved
Aug 11, 2026Telephony System Maintenance - US Region - End to end callingMaintenance has started63h 20mResolved
Aug 7, 2026Failures within our post call webhook **What happened** An internal configuration change restricted which AI models the Synthflow platform was permitted to call. The restriction was applied more broadly than intended and blocked the models used by our…-327 minResolved
Jul 15, 2026Degraded agent performance due to upstream Azure OpenAI incident (East US 2)Resolved.-109239 minResolved
Jul 10, 2026US cluster - Degraded performance on end to end calling**Service Incident Report — US Voice Service Disruption** **Date:** July 6, 2026 **Status:** Resolved **Summary** On July 6, 2026, our US voice service experienced a brief disruption lasting approximately 18…-5546 minResolved
Jul 10, 2026Increased Rate Limiting (HTTP 429) in the Synthflow API**June 16, 2026 Synthflow RCA** ****Increased Rate Limiting (HTTP 429\) in the Synthflow API**** ****Summary**** On June 16, 2026, we experienced a significant increase in overall traffic, which triggered Synthflow’s…-34056 minResolved
Jul 10, 2026Degraded performanceResolved-41344 minResolved
Jul 10, 2026[EU region] Degraded performance on callsThis issue has been resolved.-63475 minResolved
Jul 10, 2026We are investigating an issueThe issue has been resolved.-63029 minResolved
Jul 10, 2026Service degradation**Voice Agents Not Responding During Phone Calls** **Summary** **Impact**: Customers in all regions – Global, US, and EU – experienced unresponsive voice agents. The most common symptom was a silent agent. In some…-81649 minResolved
Jul 10, 2026Degraded agent performance due to upstream Azure OpenAI incident (East US 2)Resolved.-102285 minResolved
Jul 10, 2026API Routing DisruptionThis incident has been resolved. No user traffic was affected - all requests were handled by our stable service During a routine deployment, an internal configuration change introduced an inconsistency in our traffic…-195759 minResolved
Jul 10, 2026Limited issues for RingCentral numberWe are currently experiencing outbound call failures for customers using our RingCentral integration configured with the sip12.ringcentral.com SIP proxy. This only affects customers on that specific configuration. All…-207411 minResolved
Jul 10, 2026Voice quality issueWe have identified cases where the voice agent prematurely terminates speech output during a response. This is due an external vendor issue we are investigating.-244649 minResolved
Jul 10, 2026Degraded performance on some calls.**Incident Summary (RCA)** Earlier today, some calls experienced media delays due to an issue affecting part of our media infrastructure. **What Happened** A configuration issue combined with a network condition…-293445 minResolved
Jul 10, 2026We are investigating degraded end-to-end calling performance for certain accounts.The issue has been fully resolved. A small number of requests (approximately 100 calls) failed during the incident window as a result of an upstream service disruption affecting Cloudflare…-295273 minResolved
Jul 10, 2026We are experiencing degraded performance on end to end calling**Incident Summary (RCA)** On December 12, 2025, starting at 13:58 CET, we experienced a brief service interruption caused by a DNS management policy change that led to unintended DNS record removals. The issue was…-302346 minResolved
Jul 10, 2026Synthflow API is downSynthflow API recovered.-308164 minResolved
Jul 10, 2026Synthflow Dashboard DegradationThe vendor has implemented the fix and we are continuing to monitor the results. https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q-312663 minResolved
Jul 10, 2026Degraded performance on our dashboard and API**Incident Summary (RCA)** **1. Summary** On 2 December 2025 (16:23–20:10 CET), our dashboard and public API experienced severe degradation affecting all customers. API endpoints and agent loading were intermittently…-316397 minResolved
Jul 10, 2026Synthflow API is downSynthflow API recovered.-316659 minResolved
Jul 10, 2026Synthflow API may be degradedBackend infrastructure changes can lead to degraded performance-322651 minResolved
Jul 10, 2026Synthflow API is downSynthflow API recovered.-323999 minResolved
Jul 10, 2026Synthflow API is downSynthflow API recovered.-328132 minResolved
Jul 10, 2026Synthflow API is downSynthflow API recovered.-332760 minResolved
Jul 10, 2026Synthflow API is downSynthflow API recovered.-334097 minResolved
Jul 10, 2026UI is unavailableCloudflare have indicated the issue is now resolved on their side.-336975 minResolved

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How to Read This Synthflow AI Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Synthflow AI acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Synthflow AI outage in this window ran 4d, against a mean recovery of 1d 5h. If you depend on Synthflow AI in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.