tado GmbH Outage History
14 incidents recorded over the last 365 days, 5 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded tado GmbH Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Sep 15, 2026 | Upgrade to our user management systemThe scheduled maintenance has been completed. | 45 min | Scheduled |
| Aug 18, 2026 | Database maintenance affecting the tado° appThe scheduled maintenance has been completed. | 20 min | Scheduled |
| Aug 4, 2026 | Database maintenance affecting the tado° appThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Jul 16, 2026 | Log-in issue affecting the tado° appThis incident has been resolved. | 2h 45m | Resolved |
| Jul 15, 2026 | Database maintenance affecting the tado° appThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Jul 9, 2026 | Database maintenance affecting the tado° appThe scheduled maintenance has been completed. | 10 min | Scheduled |
| Jul 8, 2026 | Database maintenance affecting the tado° appThe scheduled maintenance has been completed. | 10 min | Scheduled |
| May 19, 2026 | Database maintenance affecting the tado° appThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Apr 14, 2026 | Database maintenance affecting the tado° appThe scheduled maintenance has been completed. | 15 min | Scheduled |
| Apr 8, 2026 | degraded performance affecting the tado° appThis incident has been resolved. | 27 min | Resolved |
| Feb 23, 2026 | Device InstallationsThe incident is resolved. | 14h 21m | Resolved |
| Feb 16, 2026 | Database maintenance affecting Smart AC Control installationsThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Jan 16, 2026 | Increased delays for Line X controlStarting January 16th around 5pm CET, our systems started to have a partial gradual increase in latency in processing certain events, like manual setpoint changes, for the Line X devices. This increasing latency was… | 0 min | Resolved |
| Dec 8, 2025 | tado account creation is hinderedThe incident has been resolved, account creation is operational. | 9 min | Resolved |
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How to Read This tado GmbH Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before tado GmbH acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single tado GmbH outage in this window ran 14h 21m, against a mean recovery of 1h 32m. If you depend on tado GmbH in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.