Tango Card Outage History

39 incidents recorded over the last 365 days, 37 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Tango Card status99.74% uptime history

Every Recorded Tango Card Incident

Tango Card incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Some UTIDs UnvailableSome UTIDs are not currently available in Tango Portal or the RaaS GET catalog call (although they can still be ordered sucesfully via API calls). We have identified the issue and are working on a resolution.—Investigating
Nov 4, 2026Order History DelayedThis incident has been resolved.57 minResolved
Nov 3, 2026Reward Link Service OutageThis incident has been resolved.35 minResolved
Sep 29, 2026Issues places order using delivery templateAt approximately 2 pm  Central, some customers reported issues placing order using a delivery template. The issue is now resolved, and Engineering teams are continuing to monitor performance.0 minResolved
Sep 28, 2026Portal Log in issuesBetween 9:30 and 10:40 AM Central, Customers reported the inability to log in to Tango Portal. 
The issue is now resolved, and Engineering teams are continuing to monitor performance. 

For customers encountering…0 minResolved
Sep 18, 2026Tango Orders are failingThis incident has been resolved.5h 48mResolved
Sep 18, 2026Orders are failingThis incident has been resolved.2h 36mResolved
Sep 9, 2026Scheduled Maintenance Notification: Open Loop and Physical Gift Card OrdersThe scheduled maintenance has been completed.0 minScheduled
Sep 2, 2026Orders for certain items are failingThis incident has been resolved.16 minResolved
Aug 31, 2026Order history and account transactions may be missing some dataThis incident has been resolved.1h 55mResolved
Aug 23, 2026Customers unable to login to Tango PortalThis incident has been resolved.1h 26mResolved
Aug 18, 2026Some customers are experiencing issues logging into Tango Portal Production, this is intermittent issueThis incident is resolved now.47h 34mResolved
Aug 17, 2026Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.This incident is resolved now.71h 8mResolved
Aug 12, 2026Disbursement Link redemptions are failingThis incident has been resolved.151h 43mResolved
Aug 4, 2026Some customers experiencing slower load times for Tango portalThis incident has been resolved.2h 24mResolved
Aug 4, 2026Errors redeeming landing pagesThis incident has been resolved.43 minResolved
Aug 3, 2026Some Disbursement Link redemptions are failingThis incident has been resolved4h 47mResolved
Jul 31, 2026Customers unable to log in to portal due to service failureCustomers were unable to login into Tango portal due to an internal service error0 minResolved
Jul 15, 2026Orders placed for items with fees are failing via Tango portalThis incident has been resolved.28 minResolved
Jun 11, 2026Some Credit Card Registrations are FailingThis incident has been resolved.499h 11mResolved
May 13, 2026Degraded Performance in Reward Link Physical CheckoutThe issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete…1h 12mResolved
May 11, 2026Tango Portal ACH Funding is Experiencing IssuesThis incident has been resolved.2h 45mResolved
May 8, 2026Intermittent issues with sending Physical Reward Link RedemptionsThis issue has been investigated and resolved. Services are restored.16 minResolved
Apr 20, 2026Some users experiencing ACH errorsThe issue has been fixed.42 minResolved
Mar 11, 2026Customers experiencing Supplier IssuesThis was a supplier issue and not a Tango platform issue3h 28mResolved
Feb 27, 2026Receiving 422 error codes when placing ordersThis incident has been resolved.20 minResolved
Feb 26, 2026Tango API credentials are not visible in the Portal for users with custom rolesThis incedent has benn resolved.9h 3mResolved
Feb 23, 2026Tango Portal Login IssuesThis incident has been resolved.7h 32mResolved
Dec 16, 2025Engineering is investigating a potential partial outage related to our payment processing provider.This incident has been resolved.48h 56mResolved
Dec 16, 2025Incorrect Currency Conversion for Global Choice productsThis incident has been resolved.46 minResolved
Dec 10, 2025Tango Portal Text OTP failingThis incident has been resolved.19h 54mResolved
Dec 3, 2025Global choice link exchange rates are in errorThis incident has been resolved.58 minResolved
Nov 24, 2025Some customers experiencing issues with fundingThis incident has been resolved.5h 50mResolved
Nov 19, 2025Tango Portal Sandbox environment is unstable with intermittent issues logging in, redemption, catalog or orders page loading issues.This issue is resolved now.21h 18mResolved
Nov 19, 2025Core service is failing on SandboxThis issue is resolved now.21h 38mResolved
Nov 17, 2025Starting Saturday morning, credit carding and ACH fundings are failing.This has been resolved now.26h 43mResolved
Nov 12, 2025404 errors generating reportsThis incident has been resolved.1h 38mResolved
Nov 7, 2025Some recipients who were prompted to complete a tax form were unable to do soThis incident has been resolved.0 minResolved
Nov 5, 2025Error in Portal when adding to CartAfter validation and monitoring, we are completing this incident.3h 49mResolved

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How to Read This Tango Card Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Tango Card acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Tango Card outage in this window ran 20d 19h, against a mean recovery of 1d 1h. If you depend on Tango Card in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.