Tebra Outage History

46 incidents recorded over the last 365 days, 17 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Tebra status100.00% uptime history

Every Recorded Tebra Incident

Tebra incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 13, 2026Scheduled Database Maintenance - November 12-13, 2026 8:00PM to 1:00AM PTOn November 12-13, 2026 8:00PM to 1:00AM PT we will be conducting scheduled database maintenance. During this time active users may experience i.e. "intermittent latency and/or temporary unavailability of the…5h 0mScheduled
Nov 6, 2026Scheduled Hardware Maintenance - November 5, 2026 8:00PM - 11:00PM PTOn November 5, 2026 8:00PM - 11:00PM PT we will be conducting scheduled hardware maintenance. During this time active users should not experience any interruption with services but there are always the possibility…3h 0mScheduled
Oct 28, 2026Off-Cycle Tebra Desktop app (PM) Release October 27th, 7:00 PM - 10:00 PM PSTScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Oct 23, 2026Scheduled Database Maintenance - October 22, 2026 8:00PM - 11:00PM PTThe scheduled maintenance has been completed.3h 0mScheduled
Oct 16, 2026Scheduled Software Maintenance - October 15, 2026 7:00PM - 9:00PM PTThe scheduled maintenance has been completed.2h 0mScheduled
Oct 9, 2026Scheduled Hardware Maintenance - October 8, 2026 8:00PM to 10:00PM PTThe scheduled maintenance has been completed.2h 0mScheduled
Oct 3, 2026Emergency Maintenance - Friday October 2, 2026 from 5:00PM to October 5, 2026 5:00AM PTThe scheduled maintenance has been completed.60h 0mScheduled
Sep 18, 2026Scheduled Hardware Maintenance - September 17, 2026 8:00PM to 10:00PM PTThe scheduled maintenance has been completed.2h 0mScheduled
Sep 16, 2026Experiencing Technical issues with calling supportThis incident has been resolved.6h 45mResolved
Sep 9, 2026Some users are experiencing latency and/or errors when trying to log in to web appThis incident has been resolved.1h 17mResolved
Sep 9, 2026Off-cycle Tebra Desktop App (PM) Release September 8th, from 7:00PM - 10:00PM PTThe scheduled maintenance has been completed.3h 0mScheduled
Aug 31, 2026We are currently investigating an issue where users are experiencing intermittent log in errors and/or Opening Clinical NotesThis incident has been resolved.4h 47mResolved
Aug 28, 2026Scheduled Network Maintenance - August 27, 2026 7:00PM to 9:00PM PTThe scheduled maintenance has been completed.2h 0mScheduled
Jul 23, 2026Currently investigating an issue where users are unable to log in to Web App and PM app.This incident has been resolved.33 minResolved
Jul 22, 2026ERA Processing RecoveryThis incident has been resolved.164h 44mResolved
Jul 22, 2026We are currently investigating an issue regarding intermittent latency when using the Web applicationThis incident has been resolved.3h 43mResolved
Jul 20, 2026We are currently investigating an issue where users are encountering Latency and/or Errors when accessing Medications as well as Clinical NotesThis incident has been resolved.1h 9mResolved
Jun 9, 2026Off-cycle Tebra Desktop App (PM) Release June 8, 2026 from 7:00PM to 10:00PM PTThe scheduled maintenance has been completed.3h 0mScheduled
May 7, 2026We are currently investigating an issue with Message Center latency or not loadingThis incident has been resolved.5h 31mResolved
May 5, 2026Off-cycle Tebra Desktop App (PM) Release Monday, May 4th, from 7:00PM to 10:00PM PT.The scheduled maintenance has been completed.3h 0mScheduled
Apr 24, 2026Scheduled Storage Maintenance - April 23, 2026 8:00PM to 11:00PM PTThe scheduled maintenance has been completed.3h 0mScheduled
Apr 22, 2026We currently investigating an issue where there are multiple messages listed within Message CenterThis incident has been resolved.5h 20mResolved
Apr 22, 2026Partner System Maintenance - April 22, 2026 2:00AM to 3:00AM PTThe scheduled maintenance has been completed.1h 0mScheduled
Apr 10, 2026Scheduled Storage Maintenance - April 9, 2026 8:00PM to 11:00PM PTThe scheduled maintenance has been completed.3h 0mScheduled
Mar 27, 2026Scheduled Network Maintenance - March 26, 2026 from 8:00PM to 10:00PM PTThe scheduled maintenance has been completed.2h 0mScheduled
Mar 20, 2026Tebra's Code check services vendor is currently experiencing a service interruption which is impacting users from utilizing the Code Check services. A message indicates Codes are invalid or Expired.This incident has been resolved.5h 12mResolved
Mar 19, 2026We are currently investigating an issue where some users experienced latency within the Web applicationThe issue with navigation modules and the calendar is resolved. Our team continues to monitor the system, and services are fully operational. We understand these issues disrupted your work and apologize for the…28 minResolved
Mar 13, 2026Scheduled Database Maintenance - March 12, 2026 from 7:30PM to 8:00PM PTThe scheduled maintenance has been completed.30 minScheduled
Mar 11, 2026We are currently investigating an issue where the Medication list is not in the correct sort order.This incident has been resolved.29h 6mResolved
Mar 6, 2026Scheduled Database Maintenance - March 05-06, 2026 from 9:00PM to 3:00AM PT.The scheduled maintenance has been completed.6h 0mScheduled
Feb 27, 2026Scheduled Hardware Maintenance - February 26 - 27, 2026 from 8:00PM to 12:00AM PTThe scheduled maintenance has been completed.4h 0mScheduled
Feb 26, 2026Scheduled Hardware Maintenance - February 25 - 26, 2026 from 8:00PM to 12:00AM PTThe scheduled maintenance has been completed.4h 0mScheduled
Feb 25, 2026Scheduled Hardware Maintenance - February 24 - 25, 2026 from 8:00PM to 12:00AM PTThe scheduled maintenance has been completed.4h 0mScheduled
Feb 24, 2026Scheduled Hardware Maintenance - February 23 - 24, 2026 from 8:00PM to 12:00AM PTThe scheduled maintenance has been completed.4h 0mScheduled
Feb 20, 2026Scheduled Database Maintenance - February 19-20, 2026 from 9:00PM to 3:00AM PTThe scheduled maintenance has been completed.6h 0mScheduled
Feb 19, 2026Off-cycle Tebra Desktop App (PM) Release - February 18, 2026 from 7:00 PM - 10:00 PM PTThe scheduled maintenance has been completed.3h 0mScheduled
Feb 18, 2026Currently investigating an issue where eRx messages created by Clinical Assistants are being shown as the Prescriber.This incident has been resolved.43h 53mResolved
Feb 18, 2026Scheduled Database Maintenance - February 17, 2026 from 9:00PM - 10:00PM PTThe scheduled maintenance has been completed.1h 0mScheduled
Feb 14, 2026We are currently investigating an issue where users are not able to access Patient Notes.This incident has been resolved.25h 22mResolved
Feb 13, 2026Scheduled Database Maintenance - February 12, 2026 from 7:00PM - 9:00PM PTThe scheduled maintenance has been completed.2h 0mScheduled
Feb 6, 2026Scheduled Database Maintenance - February 5-6, 2026 from 8:00PM to 12:00AM PTThe scheduled maintenance has been completed.4h 0mScheduled
Jan 30, 2026Scheduled Database Maintenance - January 29, 2026 from 7:00PM to 8:00PM PTThe scheduled maintenance has been completed.1h 0mScheduled
Jan 27, 2026We are currently investigating an issue where some users maybe experiencing an error when trying to log into Web AppThis incident has been resolved.49 minResolved
Jan 26, 2026We are currently investigating an issue where some users maybe experiencing an error when trying to access PM and/or Web App.This incident has been resolved.1h 26mResolved
Jan 22, 2026Off-cycle Tebra Desktop App (PM) Release January 21, 2026 from 7:00PM to 10:00PM PTThe scheduled maintenance has been completed.3h 0mScheduled
Nov 18, 2025Users seeing a lock icon when accessing Patient NotesThis incident has been resolved.3h 29mResolved

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How to Read This Tebra Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Tebra acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Tebra outage in this window ran 6d 20h, against a mean recovery of 9h 42m. If you depend on Tebra in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.