Is Tilaa Down?

All components are operating as normal. If you experience any issues with your Nexaa services, contact support. --- [2026-11-06T04:34:30.978+01:00] (monitoring) All systems are stored, we will keep monitoring them closely. If you still experience issues with Nexaa services please contact support. --- [2026-11-06T03:54:45.779+01:00] (monitoring) Systems are now recovering. --- [2026-11-06T03:46:44.564+01:00] (identified) A new incident became visible while we were working on the resolution of the problem. We are still working to get this incident resolved. --- [2026-11-06T03:01:49.680+01:00] (identified) We are still working on a final solution for the partial outage of Nexaa services. As soon as we have more information we will share an update. --- [2026-11-06T02:29:43.018+01:00] (investigating) We have identified the cause of the issues we are experiencing and are currently working on implementing a fix. --- [2026-11-06T01:54:57.439+01:00] (investigating) We are currently investigating abnormal restarts of databases and containers on the Nexaa platform. As soon as we have more information we will share an update.

We've identified and resolved the cause of the network issues. The issue was being caused by stale ARP cache, which should resolve itself. If the issue persists you can manually clear your ARP cache. Linux: ip neigh flush dev eth0; Windows: netsh interface ip delete arpcache If you are still experiencing networking issues, please reach out to support@tilaa.com. --- [2026-11-05T15:00:08.740+01:00] (investigating) We are currently investigating connectivity issues affecting network. Our engineering team is actively diagnosing the root cause.

We took mitigating actions to make sure all our systems are protected against the PHP cyber incident. --- [2026-10-21T13:46:59.479+02:00] (identified) In response to the widespread and ongoing PHP cyber incident affecting infrastructure globally, we are taking immediate, proactive security measures across our platforms to keep everything safe and secure. While our primary systems and public-facing environments are temporarily taking precautionary measures ("going dark") for auditing, we want to reassure you that your VPS instances and container access remain up, running, and fully accessible. Current Status & Actions Taken VPS & Containers Active: Your running virtual private servers and container environments are operational. Direct access to your instances has not been interrupted. Proactive Isolation: Supporting web panels, ancillary services, and management platforms have been temporarily restricted as a precautionary security isolation step while our engineering and security teams investigate the upstream PHP vulnerabilities. Security Audits: Comprehensive checks and hardening procedures are currently taking place across our supporting infrastructure. What This Means for You Access: You can still connect to your VPS and containers normally. Management Panels: Certain web-based management portals or auxiliary features may be temporarily unavailable while we complete our security verification. Data Security: Protecting your environment is our absolute top priority. We are taking every measure to ensure complete platform integrity. We appreciate your patience and understanding as we navigate these precautionary security steps. We will provide new updates as soon as more details on this incident are available. We would like to advise you to shut down your own PHP-FPM instance that are running until further notice.

We will be performing network-related maintenance on our infrastructure. While we do not expect a full-service outage, please be aware that periods of packet loss are expected during the maintenance window. Our team will be closely monitoring the network to minimize impact and ensure stability. If you encounter persistent issues after the maintenance window, please contact support at support@tilaa.com.