TRM Labs Outage History

97 incidents recorded over the last 365 days, 74 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live TRM Labs status99.77% uptime history

Every Recorded TRM Labs Incident

TRM Labs incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Wallet Screening & Transaction Monitoring API outage in EU regionWe have confirmed the deployed fix has resolved the API outage.1h 17mResolved
Oct 30, 2026Scheduled Maintenance - Transaction MonitoringThe scheduled maintenance has been completed.4h 0mScheduled
Oct 29, 2026Degraded performanceThis incident has been resolved.11 minResolved
Oct 29, 2026Elevated Transaction Monitoring API ErrorsResolved: Error rates and response times for the Transaction Monitoring and Wallet Screening APIs have returned to normal. The issue was caused by a recent change that degraded database performance; we have rolled it…3h 1mResolved
Oct 26, 2026Elevated API errors and data loading issues in US and EUOn October 26, 2026, customers experienced elevated API errors and slow or failed data loading in Forensics, Transaction Monitoring (TM2), and Wallet Screening in the US and EU. We applied a fix, error rates recovered…-41 minResolved
Oct 21, 2026Delayed Detect Alerts and Email NotificationsFully resolved outage.9h 40mResolved
Oct 21, 2026Delayed Initial Transaction ScreeningsFully resolved outage.9h 45mResolved
Oct 21, 2026Delayed Initial Transaction ScreeningsInitial screenings in Transaction Monitoring 2.0 experienced delays in the US region. Requests continued to be accepted and queued during this period. The issue has been resolved, and screening processing has resumed.-120 minResolved
Oct 7, 2026Scheduled Maintenance - Backend Data SystemsThe scheduled maintenance has been completed.4h 0mScheduled
Oct 6, 2026Scheduled Maintenance - Backend Data SystemsScheduled maintenance is currently in progress. We will provide updates as necessary.4h 0mScheduled
Oct 3, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.24h 0mScheduled
Sep 29, 2026Scheduled Maintenance - Backend Data SystemsThe scheduled maintenance has been completed.4h 0mScheduled
Sep 28, 2026Scheduled Maintenance - Backend Data SystemsThe scheduled maintenance has been completed.3h 0mScheduled
Sep 24, 2026Transaction Monitoring MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 23, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 23, 2026Transaction Monitoring MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Sep 17, 2026Graph Visualizer graphs may not save correctlyThe fix has been verified and the issue has been resolved.49 minResolved
Sep 17, 2026Delayed Beacon alertsSystems are stable. Closing the incident.14h 27mResolved
Sep 10, 2026ARC Transfer Screenings StuckWe've determined that the failure rate seen on Transaction Monitoring was inaccurate and driven by an influx of invalid Arc transfers. No outage identified.2h 57mResolved
Sep 10, 2026Elevated API ErrorsWe have confirmed that the error rate has fallen back to before-incident levels.1h 45mResolved
Sep 8, 2026Elevated API ErrorsThis incident has been resolved.37 minResolved
Sep 4, 2026Users unable to switch environmentsIssue is fixed2h 48mResolved
Sep 4, 2026Wallet Screening API - degraded performance detectedWe've identified the root cause and have implemented a fix.2h 10mResolved
Sep 1, 2026Wallet Screening API - degraded performance detectedBetween 4:19:54pm and 4:38:58pm EDT on 1 September 2026, some US Wallet Screening requests failed or experienced degraded performance, including address screening and related risk and attribution lookups. Impact in the…2h 13mResolved
Aug 27, 2026Brief spike in error rates across Graph Visualizer, Wallet Screening and Transaction Monitoring.We identified an infrastructure node upgrade that rotated database proxy pods during the incident window. The pods did not drain connections cleanly, concentrating reconnects on replacement pods and causing database…2h 55mResolved
Aug 27, 2026Resolved: intermittent TRM login issuesThe provider restored service, and TRM login access has been restored and validated8 minResolved
Aug 26, 2026Graph Visualizer degraded performanceAll systems continue to look healthy. Resolving the incident.2h 5mResolved
Aug 24, 2026Graph Visualizer service degradedThis incident has been resolved.5h 8mResolved
Aug 22, 2026Elevated API ErrorsThis incident has been resolved.7h 32mResolved
Aug 21, 2026Degraded Transaction Query PerformanceThis incident has been resolved.3h 39mResolved
Aug 21, 2026Brief interruption due to backend database outageAt approximately 10:35 PM PT, TRM experienced a brief service interruption due to the underlying cloud provider's maintenance affecting some Insights endpoints. The disruption lasted approximately ten minutes, after…-50 minResolved
Aug 21, 2026Wallet Screening performanceThis incident has been resolved.5h 47mResolved
Aug 19, 2026Scheduled Maintenance - Backend Data SystemsThe scheduled maintenance has been completed.6h 0mScheduled
Aug 18, 2026Scheduled Maintenance - Backend Data SystemsThe scheduled maintenance has been completed.4h 0mScheduled
Aug 17, 2026Scheduled Maintenance - Backend Data SystemsThe scheduled maintenance has been completed.4h 0mScheduled
Aug 14, 2026TM2 degradationThis incident has been resolved.13 minResolved
Aug 10, 2026Scheduled infrastructure maintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Aug 10, 2026Delayed retry screening for Injective Chain transaction monitoringThis incident has been resolved.22h 51mResolved
Aug 7, 2026Some of our systems are experiencing issuesThis incident has been resolved.19 minResolved
Aug 7, 2026Data freshness issuesThis incident has been resolved.1h 15mResolved
Aug 5, 2026Scheduled Maintenance - Backend Data SystemsThe scheduled maintenance has been completed.4h 0mScheduled
Aug 5, 2026Elevated error rates on an APIError rates on the single API are back to normal.33 minResolved
Aug 4, 2026Scheduled Maintenance - Backend Data SystemsThe scheduled maintenance has been completed.4h 0mScheduled
Aug 4, 2026Scheduled Maintenance - Backend Data SystemsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 3, 2026Scheduled Maintenance - Backend Data SystemsThe scheduled maintenance has been completed.4h 0mScheduled
Jul 25, 2026Degraded service: Address to address unplotted flows unavailableWe investigated errors affecting address-to-address un-plotted flows (if toggled on). Affected Forensics Web showed an error message, but were able to complete investigations. We suppressed the erroneous code and…-66 minResolved
Jul 17, 2026Users unable to login and add/remove users from their organization.All green for the last few hours. Resolving.4h 3mResolved
Jul 17, 2026Transaction Monitoring API degraded serviceServices continue to remain healthy. Resolving.1h 40mResolved
Jul 17, 2026Transaction Monitoring Webhook service is downTransaction Monitoring webhook delivery has been fully restored, and all delayed notifications have now been sent. No webhooks were lost.1h 54mResolved
Jul 15, 2026Roll out of pg18 on blueThe scheduled maintenance has been completed.4h 0mScheduled
Jul 9, 2026Pg18 Green RolloutThe scheduled maintenance has been completed.4h 0mScheduled
Jul 8, 2026Pg18 Green RolloutThe scheduled maintenance has been completed.8h 0mScheduled
Jul 7, 2026PgDog rolloutThe scheduled maintenance has been completed.2h 0mScheduled
Jul 6, 2026Elevated API Errors on EU PlatformWe have confirmed that the elevated error rate on the EU platform has been mitigated for the past hour.4h 19mResolved
Jul 1, 2026Wallet Screening and Transaction Monitoring MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jun 30, 2026Wallet Screening API - degraded performance detectedThis incident has been resolved.26 minResolved
Jun 26, 2026Elevated API ErrorsThis incident has been resolved.3h 56mResolved
Jun 22, 2026WS API Elevated Error RatesThis incident has been resolved.0 minResolved
Jun 12, 2026Elevated error rates on Forensics and Transaction Monitoring APIsThis incident has been resolved.1h 8mResolved
Jun 10, 2026Elevated error rates on ForensicsThis incident has been resolved.1h 53mResolved
Jun 9, 2026High latencies on Graph Visualizer and Wallet Screening APIsThis incident has been resolved.7h 39mResolved
Jun 6, 2026Elevated error rates for public APIsThis incident has been resolved.5h 50mResolved
May 29, 2026Login issues with EU sitesThis incident has been resolved.8h 37mResolved
May 27, 2026Elevated error rates for public APIsThe entire backlog has been re-processed. Systems are back in a healthy state.4h 38mResolved
May 11, 2026Increased latencies on Forensics in EUThis incident has been resolved.5h 13mResolved
May 8, 2026Elevated errors on ForensicsThis incident has been resolved.34 minResolved
Apr 23, 2026Webhook delivery delaysThis incident has been resolved.22 minResolved
Apr 21, 2026Wallet Screening and Transaction Monitoring experiencing high error rates and latenciesAll systems remain healthy, resolving the incident.4h 10mResolved
Apr 20, 2026Login failing on the EU siteThis incident has been resolved.38 minResolved
Apr 8, 2026Co-Case Agent unavailableThis incident has been resolved.2h 0mResolved
Apr 6, 2026High latencies on Wallet Screening APIsThis incident has been resolved.9 minResolved
Apr 1, 2026High latencies on Wallet Screening APIsThis incident has been resolved.10h 44mResolved
Apr 1, 2026Delay in Forensics Address Transfers for UTXO BlockchainsThis incident has been resolved.1h 54mResolved
Mar 27, 2026Limited Forensics address transfer delaysThis incident has been resolved.1h 56mResolved
Mar 26, 2026Scheduled Maintenance: Realtime Data PipelineThe scheduled maintenance has been completed.1h 0mScheduled
Mar 26, 2026Increased latency on Transaction Monitoring requestsWe are continuing to monitor for any further issues.21h 58mResolved
Mar 26, 2026Elevated API ErrorsThe issue has been resolved.1h 33mResolved
Mar 25, 2026Elevated API ErrorsThis incident has been resolved.4h 20mResolved
Mar 24, 2026Elevated error rates on Wallet Screening APIThis incident has been resolved.6h 24mResolved
Mar 23, 2026Higher than usual error rates on Wallet ScreeningThis incident has been resolved.8h 34mResolved
Mar 13, 2026Elevated error rates on WS APIThis incident has been resolved.7h 17mResolved
Mar 10, 2026Degraded WS APIThis incident has been resolved.44 minResolved
Mar 6, 2026TRM is seeing data freshness issues for some recent datasetsThis incident has been resolved.1h 32mResolved
Feb 26, 2026Higher response latencies observed on Wallet ScreeningThis incident has been resolved.6h 22mResolved
Feb 25, 2026TRM is experiencing freshness issues for exposure data in ForensicsThis incident has been resolved.2 minResolved
Feb 21, 2026Degraded performance of Block ExplorerCertain large entities on Block Explorer were not loading all cards. This was intermittent and the service is now working as expected.-17 minResolved
Feb 20, 2026Degraded performance of Block ExplorerDegraded performance on Block Explorer, specifically related to exposure cards and pie charts, only for wallet clusters.0 minResolved
Feb 19, 2026High WS API errorsFixes have landed. All systems back to normal.19h 6mResolved
Feb 9, 2026Issue with plotting on ForensicsThe issue has been resolved with all functionality restored.48 minResolved
Feb 6, 2026WS APIs Intermittent High Error RateThe issue has been resolved.13h 54mResolved
Feb 4, 2026Slowness and Errors in the EU siteThe issue is resolved.8h 53mResolved
Feb 2, 2026Wallet Screening API - degraded performance detectedThis incident has been resolved.18h 59mResolved
Feb 2, 2026Wallet Screening API - degraded performance detectedThis incident has been resolved.1h 26mResolved
Jan 30, 2026Degraded performance of ForensicsThis incident has been resolved.0 minResolved
Jan 28, 2026Reduced Performance of TRM APIsThe issue has been resolved with no reported customer impact.11h 59mResolved
Jan 26, 2026High error rates on Wallet ScreeningThis incident has been resolved.4h 54mResolved
Jan 16, 2026Transaction Monitoring Transactions Stuck in ProcessingAll stale transactions are processed and issued are resolved.1h 29mResolved

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How to Read This TRM Labs Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before TRM Labs acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single TRM Labs outage in this window ran 1d, against a mean recovery of 4h 32m. If you depend on TRM Labs in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.