TrueLayer Outage History

65 incidents recorded over the last 365 days, 62 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live TrueLayer status100.00% uptime history

Every Recorded TrueLayer Incident

TrueLayer incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Dec 3, 2026Scheduled Maintenance Window - Production**Start Time**: 03/12/2026, 14:00 UTC **End Time**: 03/12/2026, 15:00 UTC **Affected Products**: Production **Impact**: We will conduct a Disaster Recovery Test for the production environment. During this timeframe, you…1h 0mScheduled
Nov 11, 2026Scheduled Maintenance Window - Production**Start Time**: 11/11/2026, 14:00 UTC **End Time**: 11/11/2026, 15:00 UTC **Affected Products**: Production **Impact**: We will conduct a Disaster Recovery Test for the production environment. During this timeframe, you…1h 0mScheduled
Nov 5, 2026Scheduled Maintenance Window - Sandbox**Start Time**: 05/11/2026, 14:00 UTC **End Time**: 05/11/2026, 15:00 UTC **Affected Products**: Sandbox **Impact**: We will conduct a Disaster Recovery Test for the sandbox environment. During this timeframe, you may…1h 0mScheduled
Nov 3, 2026Scheduled Maintenance Window - SandboxMaintenance has started1h 4mResolved
Oct 23, 2026PLN Payouts Degraded PerformanceThe issue affecting PLN payouts has been resolved and payouts are now operating normally. **Impact start time**: 23/10/2026, 06:18 UTC **Impact end time**: 23/10/2026, 08:27 UTC **Client actions**: _None_1h 32mResolved
Oct 21, 2026EUR Payouts Delayed SettlementWe experienced a service degradation with EUR payouts due to an issue with our Banking Partner. Clients may have seen delayed settlement of payouts. The issue is now resolved and payouts are now settling as…-31 minResolved
Oct 21, 2026EUR PIS Maintenance WindowMaintenance has started9 minResolved
Oct 21, 2026EUR PIS Maintenance WindowMaintenance has started19 minResolved
Oct 20, 2026EUR Payments Delayed Settlement and FailuresWe experienced a service degradation with EUR instant payments due to an issue with our Banking Partner. Clients might have experienced settlement delays and failures for Pay-Ins, VRP and Payouts. **Impact start…51 minResolved
Oct 18, 2026PLN Payments Maintenance WindowMaintenance has started5h 47mResolved
Oct 18, 2026EUR Payments Delayed SettlementWe experienced a service degradation with EUR payments due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is now resolved and payments are now settling as…-23 minResolved
Oct 17, 2026PLN Payments Maintenance WindowMaintenance has started5h 50mResolved
Oct 16, 2026PLN Payments Maintenance WindowMaintenance has started4h 45mResolved
Oct 16, 2026EUR Payments Delayed SettlementWe experienced a service degradation with EUR payments due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is now resolved and payments are now settling as…-22 minResolved
Oct 16, 2026EUR Payments Delayed SettlementWe experienced a service degradation with EUR payments due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is now resolved and payments are settling as…-30 minResolved
Oct 14, 2026EUR PIS Maintenance WindowMaintenance has started32 minResolved
Oct 9, 2026PLN Payments Maintenance WindowMaintenance has started4h 48mResolved
Oct 8, 2026PLN Payments Maintenance WindowMaintenance has started3h 48mResolved
Oct 5, 2026PLN Payments Maintenance WindowMaintenance has started6h 30mResolved
Oct 5, 2026PLN Payment Degraded PerformanceWe experienced an issue with PLN payouts due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved, and payments are settling as normal. **Impact start…8h 10mResolved
Sep 30, 2026GBP Payments Delayed SettlementWe experienced a service degradation with GBP payment due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal. **Impact…-160 minResolved
Sep 25, 2026GBP Payouts Delayed SettlementThe backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. This is now resolved. **Impact start time**: 25/09/2026, 11:04 UTC **Impact…1h 8mResolved
Sep 22, 2026PLN Payments Maintenance WindowMaintenance has started79h 0mResolved
Sep 22, 2026EUR Settlement DelaysSettlement delays have now been resolved. All funds have now reached end-user accounts as expected. Regular processing timings have resumed. **Impact start time**: 22/09/2026, 10:26 UTC **Impact end time**…3h 53mResolved
Sep 19, 2026PLN Payments Degraded Performance_The issue impacting PLN Payments has been resolved._ _Clients may have experienced failures or increased latency when processing PLN payments during this incident timeframe._ **Impact start time**: 19/09/2026, 15:15…1h 51mResolved
Sep 17, 2026Edge System Degraded PerformanceOur edge system experienced a short period of degraded performance which may have caused for your requests to timeout. This is resolved. **Impact start time**: 17/09/2026, 18:05 BST **Impact end time**: 17/09/2026…1h 1mResolved
Sep 11, 2026PLN Payments Settlement DelaysPLN Payments have experienced settlement delays. This is now resolved. **Impact start time**: 11/09/2026, 23:35 UTC **Impact end time**: 12/09/2026, 00:05 UTC **Client actions**: _None_-5 minResolved
Sep 11, 2026 EUR PIS Maintenance Window RenameMaintenance has started143h 18mResolved
Sep 11, 2026EUR PIS Maintenance WindowMaintenance has started87h 49mResolved
Sep 10, 2026EUR Payouts Delayed SettlementBetween 20:59 UTC and 21:12 UTC on 10 Sep 2026, our Payouts product experienced a temporary window of degraded performance. During this timeframe, clients may have observed delays in EUR payout settlements. **Impact…-23 minResolved
Sep 8, 2026EUR Payouts Delayed SettlementWe experienced a service degradation with EUR payouts. Clients may have seen delayed payment settlements. The service degradation impacting EUR payouts has been resolved, and SEPA Instant processing has fully…42 minResolved
Sep 7, 2026PLN Payments Maintenance WindowMaintenance has started469h 33mResolved
Sep 3, 2026EUR Payments Delayed SettlementWe experienced a service degradation with EUR payouts due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal. **Impact…10h 48mResolved
Aug 31, 2026PLN Payments Delayed SettlementWe experienced an issue with PLN payments. Clients may have seen delayed settlements. The issue is resolved, and payments are settling as normal. **Impact start time**: 30/08/2026, 23:55 UTC **Impact end time**…19 minResolved
Aug 28, 2026Service Disruption Causing Failed Requests_Between 14:09 UTC and 14:13 UTC, you may have experienced failed requests across all of TrueLayer API's. The issue was caused by a brief disruption at our edge gateway. Service is now fully operational and…-1 minResolved
Aug 25, 2026PLN Payouts Maintenance WindowMaintenance has started85h 18mResolved
Aug 5, 2026EUR Payout Settlement DelaysThe backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. Normal service has been restored. **Impact Start Time**: 05/08/2026, 00:17…9h 1mResolved
Aug 4, 2026EUR Payment Degraded PerformanceNormal service has been restored. Settlement delays have now been resolved. All funds have now reached end-user accounts as expected. Regular processing timings have resumed. **Impact start time**: 04/08/2026, 20:45…21 minResolved
Aug 3, 2026Scheduled Maintenance [Production Environment - Disaster Recovery Testing]We will be conducting scheduled Disaster Recovery (DR) testing on our _Production_ environment. During this window, you may experience brief connection timeouts. _If you encounter a timeout, please retry your…844h 16mResolved
Aug 3, 2026Scheduled Maintenance [Production Environment - Disaster Recovery Testing]We will be conducting scheduled Disaster Recovery (DR) testing on our _Production_ environment. During this window, you may experience brief connection timeouts. _If you encounter a timeout, please retry your…844h 19mResolved
Aug 3, 2026Scheduled Maintenance [Sandbox Environment - Disaster Recovery Testing]We will be conducting scheduled Disaster Recovery (DR) testing on our _Sandbox_ environment. During this window, you may experience brief connection timeouts. _If you encounter a timeout, please retry your request._ _We…844h 21mResolved
Aug 3, 2026Scheduled Maintenance [Sandbox Environment - Disaster Recovery Testing]Maintenance has started843h 19mResolved
Jul 29, 2026Payout Failure Retries Degradation**This incident has been resolved.** Payout acceptance rates have returned to normal rates. **What happened:** A change deployed on 20/07/2026 at 09:43 UTC inadvertently altered our payout retry logic, causing some…23h 39mResolved
Jul 27, 2026[UK] PIS Performance DegradationPayment requests for some participants in the Faster Payments Scheme might have experienced degradation for both Pay-In, VRP and Payouts during this incident's timeframe. Clients might have experienced settlement…18h 51mResolved
Jul 22, 2026Payouts Settlement DelaysPayouts are no longer experiencing settlement delays as normal service has been restored. **Impact start time:** 22/07/2026, 09:17 BST **Impact end time:** 22/07/2026, 11:58 BST **Client actions**: _None_1h 58mResolved
Jul 22, 2026Payouts Settlement DelysPayouts are no longer impacted by settlement delays. Normal service has been restored. **Impact start time**: 22/07/2026, 08:18 BST **Impact end time**: 22/07/2026, 08:30 BST **Client actions**: _None_15 minResolved
Jul 21, 2026Payouts Settlement DelaysNormal service has been restored. Payouts are no longer impacted by delayed settlements. **Impact start time**: 21/07/2026, 14:12 BST **Impact end time**: 21/07/2026, 15:51 BST **Client actions**: _None_1h 12mResolved
Jul 19, 2026EU Payouts delayed settlementsEU payouts may have experienced some settlement delays. This is now resolved **Impact start time**: 19/07/2026, 23:02 BST **Impact end time**: 19/07/2026, 23:16 BST **Client actions**: _None_-19 minResolved
Jul 18, 2026EU Payouts Settlement DelaysEU Payouts experienced settlement delays. This is now resolved. **Impact start time**: 19/07/2026, 00:02 BST **Impact end time**: 19/07/2026, 00:14 BST **Client actions**: _None_-82 minResolved
Jul 15, 2026EUR Payments Delayed SettlementThe backlog of delayed settlement webhooks has now been fully cleared and settlement notifications are back to being processed in real time. This is now resolved. **Impact start time**: 15/07/2026, 08:00 UTC **Impact…8h 57mResolved
Jul 9, 2026EU Payouts Settlement DelaysWe experienced a degraded performance on our Payout products. Clients may have seen settlement delays. The service has recovered. **Impact start time**: 09/07/2026, 22:00 UTC **Impact end time**: 09/07/2026, 22:28…-163 minResolved
Jul 7, 2026PLN Payments Degraded PerformanceWe experienced a degraded performance on PLN payouts where clients may have seen failures of payments. The issue has been resolved and payments are settling as normal. **Impact start time**: 07/07/2026, 02:00…-183 minResolved
Jul 5, 2026 EU Payouts Settlement DelayWe experienced a degraded performance on our Payout products. Clients may have seen settlement delays. The service has recovered. **Impact start time**: 05/07/2026, 22:05 UTC **Impact end time**: 05/07/2026, 22:23…9 minResolved
Jul 3, 2026EUR Payments Delayed SettlementWe experienced a service degradation for EUR Payouts due to an issue with our banking partner. Clients may have seen delayed settlement of payments. The issue is resolved and payments are settling as normal. **Impact…3h 10mResolved
Jun 30, 2026EUR Payments Delayed SettlementWe experienced a service degradation for EUR payments due to an issue with our banking partner. Clients may have seen delayed settlement of payins and payouts. The issue has been resolved and payments are settling as…14 minResolved
Jun 26, 2026PLN Payout Settlement DelaysWe experienced a service degradation for PLN Payouts due to an issue with our banking partner. Clients may have seen delayed settlement of payments. The issue has been resolved, and payments are settling as…14h 34mResolved
Jun 18, 2026PLN Payout Settlement DelaysWe experienced a service degradation for PLN Payouts due to an issue with our Banking Partner. Clients may have seen delayed settlement of payments. The issue has been resolved, and payments are settling as…13 minResolved
Jun 5, 2026 EUR PIS Settlement DelaysWe experienced a degraded performance on our Payments products. You may have experienced delays in EUR Payment settlement. The service has recovered and payments are settling in a timely manner. **Impact start time:**…49 minResolved
Jun 3, 2026PLN Payouts Settlement DelaysWe experienced a degraded performance on PLN payouts due to an issue with our banking partner causing delayed settlements. All transactions have now reached their intended terminal status and new payouts are are…43 minResolved
May 29, 2026Sandbox PIS Settlement DelaysPayments processed in the Sandbox Merchant Account during the impact window experienced delayed settlement. **Impact start time**: 29/05/2026, 09:36 UTC **Impact end time**: 29/05/2026, 13:58 UTC **Client actions**…120h 3mResolved
May 23, 2026Poland Delayed SettlementsNormal service has been restored. Payins and Payouts in Poland are no longer experiencing settlement delays. **Impact start time**: 23/05/2026, 10:32 BST **Impact end time**: 23/05/2026, 15:35 BST **Client actions**…4h 40mResolved
May 19, 2026EUR PIS Settlement DelaysWe are contacting you with an updated resolution notice regarding the EUR SEPA Instant Payments service degradation. **Incident Status:** Resolved **Start Time:** 19/05/2026, 06:20 UTC **End Time:** 20/05/2026, 06:56…25h 38mResolved
May 13, 2026 EUR Payments Degraded PerformanceWe experienced a degraded performance on our Payments products. You may have experienced delays in EUR Payment settlement. Regular processing timings have resumed. **Impact start time**: 13/05/2026, 07:50 UTC **Impact…-169 minResolved
May 12, 2026 Data API Degraded PerformanceWe experienced a service degradation with our Data API. Our clients may have received errors when refreshing data access tokens. Normal service has now been restored. **Impact start time**: 12/05/2026, 08:56…2 minResolved
May 11, 2026PLN Payments Degraded PerformanceWe experienced an issue with PLN payments where clients may have seen delayed settlement for payouts. The issue has been resolved and payouts are now settling as normal. **Impact start time**: 11/05/2026, 00:25…6h 13mResolved

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How to Read This TrueLayer Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before TrueLayer acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single TrueLayer outage in this window ran 35d 4h, against a mean recovery of 3d 15h. If you depend on TrueLayer in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.