Universe Outage History
4 incidents recorded over the last 365 days, 2 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Universe Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 15, 2026 | System disruptionService has now been restored to the affected fan-facing and client-facing systems. Our investigation into the disruption is ongoing, and we will keep you informed. We apologize for the inconvenience. | — | Investigating |
| Feb 17, 2026 | Database MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Feb 4, 2026 | Some account and event management pages are slow or non-responsiveThis incident has been resolved. All event management and account pages have been restored to full functionality. | 2h 25m | Resolved |
| Nov 20, 2025 | Data Latency on Account-Level Dashboard and Downloadable ReportsThis incident has been resolved. | 1612h 33m | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next Universe incident opens instead, at the point where knowing still changes what you do.
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How to Read This Universe Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Universe acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Universe outage in this window ran 67d 4h, against a mean recovery of 22d 10h. If you depend on Universe in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.