Unzer Outage History

80 incidents recorded over the last 365 days, 39 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Unzer status100.00% uptime history

Every Recorded Unzer Incident

Unzer incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Scheduled Maintenance: Shopify Apps Database UpdateScheduled maintenance is currently in progress. We will provide updates as necessary.30 minScheduled
Nov 3, 2026[External] Scheduled Maintenance – TWINTScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 21, 2026Unzer Insights – Temporary unavailabilityThe maintenance, including important security updates, is still in progress and will be completed soon. Unzer Insights will be back online shortly. We’ll confirm here as soon as access is restored. Thank you for your…18h 0mScheduled
Oct 21, 2026[External] Scheduled Maintenance – TWINTScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Oct 18, 2026[External] Scheduled Maintenance – EPSScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 15, 2026API - Sandbox: Scheduled Maintenance (Database update)The scheduled maintenance has been completed.2h 0mScheduled
Oct 13, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 13, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Oct 7, 2026[External] Scheduled Maintenance – TwintThe scheduled maintenance has been completed.1h 0mScheduled
Oct 6, 2026EPS – Service Disruption (Resolved)Between 12:03 and 12:18 CEST on 06.10.2026, payments via EPS were disrupted due to an issue at an external provider. During this time, EPS transactions may have failed or been delayed. The issue has been resolved and…0 minResolved
Oct 5, 2026API - Sandbox: Scheduled Maintenance (2FA functionality)The scheduled maintenance has been completed.48h 0mScheduled
Sep 29, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.24h 0mScheduled
Sep 27, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.48h 0mScheduled
Sep 24, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.72h 0mScheduled
Sep 22, 2026Scheduled Maintenance - Shopify Payments App Database UpdateWe will be carrying out required database updates for the Shopify Payments App and the Shopify Booster App. This is planned maintenance to ensure continued stability and performance of these services. Services…30 minScheduled
Sep 19, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.120h 0mScheduled
Sep 18, 2026Scheduled Maintenance – Insights Portal ProdThe scheduled maintenance has been completed.72h 0mScheduled
Sep 18, 2026Scheduled Maintenance – HIP PortalThe scheduled maintenance has been completed.144h 0mScheduled
Sep 16, 2026Tillhub Dashboard – Product Import Issue (Excel/.xls)This incident has been resolved.14h 21mResolved
Sep 16, 2026[External] Scheduled Maintenance – EPSThe scheduled maintenance has been completed.30 minScheduled
Sep 13, 2026[External] Scheduled Maintenance – EPSThe scheduled maintenance has been completed.1h 0mScheduled
Sep 7, 2026Wero - Service DisruptionThis incident has been resolved.38 minResolved
Sep 3, 2026Mastercard Tokenization IssueThis incident has been resolved.3h 28mResolved
Sep 3, 2026Ticketing system - Service DisruptionThis incident has been resolved.5h 12mResolved
Aug 22, 2026[External] Emergency Scheduled Maintenance – EPSThe scheduled maintenance has been completed.28h 0mScheduled
Aug 17, 2026[External] Scheduled Maintenance – TWINTThe scheduled maintenance has been completed.5h 0mScheduled
Aug 5, 2026UnzerOne Dashboard - Production: Scheduled MaintenanceThe scheduled maintenance has been completed.5h 0mScheduled
Aug 3, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Jul 28, 2026Unzer Insights - Production: Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jul 27, 2026POS (Lavego) payout delay for GirocardResolved: The delayed payout files from Lavego were successfully received and processed. Merchant settlements have now been completed.22h 41mResolved
Jul 21, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Jul 15, 2026[External] Scheduled Maintenance – EPSThe scheduled maintenance has been completed.4h 0mScheduled
Jul 15, 2026Incident - Mastercard Authentication FailuresThis incident has been resolved.1h 6mResolved
Jul 14, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Jul 8, 2026TWINT - Service DegradationThis incident has been resolved.2h 33mResolved
Jul 3, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Jul 2, 2026TWINT - Service DegradationThis incident has been resolved.34 minResolved
Jun 30, 2026Scheduled Maintenance - Portals DB UpdateThe scheduled maintenance has been completed.30 minScheduled
Jun 30, 2026NSP failure affecting Intercard/Verifone paymentsThis incident has been resolved.54 minResolved
Jun 29, 2026[External] Scheduled Maintenance – TWINTThe scheduled maintenance has been completed.3h 0mScheduled
Jun 29, 2026Outbound and Inbound Calls - Partial DisruptionThis incident has been resolved.10 minResolved
Jun 29, 2026Scheduled Maintenance - BNPL DB infrastructure upgradeThe scheduled maintenance has been completed.4h 0mScheduled
Jun 26, 2026[External] Scheduled Maintenance – TWINTThe scheduled maintenance has been completed.3h 0mScheduled
Jun 23, 2026Email Delays Affecting BNPLThe issue affecting emails sent from our BNPL platform has been resolved. Our external email provider has confirmed that connectivity issues and sending delays have been fixed. Email delivery should now be operating as…4h 41mResolved
Jun 16, 2026Scheduled Maintenance – TWINTThe scheduled maintenance has been completed.3h 0mScheduled
Jun 16, 2026eps - Service DisruptionThe external service disruption of EPS payment method has been resolved, and the service is again operating under normal performance parameters.26 minResolved
Jun 14, 2026EPS - Service degradation due to maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 10, 2026BNPL - Slower Transaction Processing TimesThis incident has been resolved.49 minResolved
Jun 10, 2026WERO - Service DisruptionThis incident has been resolved.2h 47mResolved
Jun 9, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
May 31, 2026Twint - Service degradation due to maintenanceThe scheduled maintenance has been completed.4h 0mScheduled
May 28, 2026Service Disruption Affecting Tillhub APIThis incident has been resolved.1h 11mResolved
May 22, 2026Scheduled Maintenance - Production BNPL Databases UpdateThe scheduled maintenance has been completed.30 minScheduled
May 21, 2026Connection issue to Concardis (Nets) acquirerThis incident has been resolved.2h 39mResolved
May 14, 2026Unzer Insights - Transactions display delayThis incident has been resolved.3h 18mResolved
May 12, 2026Insights - BNPL transactions display delayThis incident has been resolved1h 19mResolved
May 11, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
May 7, 2026eps - Service DisruptionThis incident has been resolved.23 minResolved
May 7, 2026Service Disruption Affecting Tillhub APIWe are pleased to inform you that the issue has been resolved. The affected service is now functioning properly again. Quality and reliability are central aspects of our service delivery. If you require further…2h 26mResolved
May 6, 2026Scheduled Maintenance - Portals DB UpdateThe scheduled maintenance has been completed.30 minScheduled
Apr 30, 2026Merchant Portal - BNPL transactions display delayThe delay in displaying BNPL transactions in the Merchant Portal has been resolved. All transactions are now visible as expected.1h 4mResolved
Apr 28, 2026Service Disruption - POS Terminals (68xxxx)This incident has been resolved.1h 54mResolved
Apr 27, 2026Scheduled Maintenance – OpenBanking / DirektüberweisungThe scheduled maintenance has been completed.45 minScheduled
Apr 20, 2026TWINT - Service DegradationThis incident has been resolved.33 minResolved
Apr 14, 2026API - Sandbox: Scheduled MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Apr 4, 2026Service Disruption Affecting Tillhub APIWe are pleased to inform you that the issue has been resolved. The affected service is now functioning properly again. Quality and reliability are central aspects of our service delivery. If you require further…3h 59mResolved
Mar 25, 2026BNPL - Slower Transaction Processing TimesThis incident has been resolved. Transactions processing times are back to normal values.1h 32mResolved
Mar 2, 2026Unzer Insights - BNPL transactions display delayThe delay in displaying BNPL transactions in the Unzer Insights Portal has been resolved. All transactions are now visible as expected. Transaction processing was not impacted.3h 32mResolved
Feb 19, 2026Inbound Calls - Partial DisruptionThe issue affecting our telephony hotline services has been resolved by our external partner. Inbound calls are now fully operational.2h 17mResolved
Feb 6, 2026Unzer Direct Bank Transfer and Wero - Payment Status DelaysThis incident has been resolved. The final status updates for affected payments are currently in progress and will be completed within the next few hours. Payment status updates are being delivered to merchants via…5h 33mResolved
Jan 30, 2026Degraded performance on Tillhub APIThis incident has been resolved.33 minResolved
Jan 27, 2026Degraded performance on Prod APIThis incident has been resolved.1h 45mResolved
Jan 23, 2026Missing BNPL transactions in InsightsThis incident has been resolved.5h 20mResolved
Jan 23, 2026Degraded performance on Tillhub APIThis incident has been resolved.5h 37mResolved
Dec 12, 2025BNPL payout delays (EUR, CHF)Please be informed that the issue causing delays in BNPL merchant payouts in EUR and CHF has been resolved. Our banking partner has successfully addressed the software update that led to this problem. The issue has been…7h 18mResolved
Dec 5, 2025Ticketing & Hotline system - Temporary Service DisruptionPlease be informed that between 05 Dec 2025, 09:56–10:19 CET, our ticketing and hotline systems were disrupted due to a third‑party service provider issue. Service was restored after the provider mitigated the issue. We…0 minResolved
Nov 18, 2025PayPal - Partial Service DisruptionThis incident has been resolved.1h 55mResolved
Nov 18, 2025Service Disruption Affecting Tillhub APIThis incident has been resolved.2h 32mResolved
Nov 6, 2025eps - Service DisruptionThe external service disruption of EPS payment method has been resolved, and the service is again operating under normal performance parameters.16 minResolved
Nov 5, 2025iDeal - Service DisruptionThe external service disruption of iDeal payment method has been resolved and the service is again operating under normal performance parameters.16 minResolved

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How to Read This Unzer Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Unzer acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Unzer outage in this window ran 6d, against a mean recovery of 9h 34m. If you depend on Unzer in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.