Vertex Inc Outage History

77 incidents recorded over the last 365 days, 32 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Vertex Inc status100.00% uptime history

Every Recorded Vertex Inc Incident

Vertex Inc incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 30, 2026Maintenance in Vertex VAT ComplianceVertex will be performing maintenance on Monday, November 30 from 23:00 UTC until Tuesday, December 1 02:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.3h 0mScheduled
Nov 25, 2026Maintenance in Vertex Indirect Tax Returns North America On-DemandVertex will be performing maintenance on Wednesday, November 25 from 1:00 UTC to 6:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning…5h 0mScheduled
Nov 24, 2026Maintenance in Vertex Express ReturnsVertex will be performing maintenance on Tuesday, November 24 from 05:00 UTC to 09:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access…4h 0mScheduled
Nov 24, 2026Maintenance in Vertex Express ReturnsVertex will be performing maintenance on Tuesday, November 24 from 05:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access…6h 0mScheduled
Nov 10, 2026Maintenance in Vertex Exemption Certificate WizardVertex will be performing maintenance on Tuesday, November 10 from 10:00 UTC to 11:00 UTC. Customers might experience an interruption in service during this maintenance window.1h 0mScheduled
Oct 30, 2026Maintenance in Vertex VAT ComplianceThe scheduled maintenance has been completed.3h 0mScheduled
Oct 30, 2026Maintenance in Vertex Indirect Tax Returns North America On-DemandThe scheduled maintenance has been completed.5h 0mScheduled
Oct 29, 2026Maintenance in Vertex Express ReturnsThe scheduled maintenance has been completed.2h 0mScheduled
Oct 25, 2026Vertex Big Commerce Connector OutageThis incident has been resolved.19 minResolved
Oct 24, 2026Vertex Certificate Center Service DisruptionThis incident has been resolved.3h 38mResolved
Oct 16, 2026Maintenance in Vertex Express ReturnsThe scheduled maintenance has been completed.2h 0mScheduled
Oct 9, 2026Emergency Maintenance in Vertex VAT ComplianceThe scheduled maintenance has been completed.3h 0mScheduled
Oct 5, 2026Emergency Maintenance in Vertex Express ReturnsThe scheduled maintenance has been completed.2h 0mScheduled
Sep 30, 2026Urgent Maintenance in Vertex Express ReturnsWe will be undergoing scheduled maintenance during this time.2h 0mScheduled
Sep 30, 2026Maintenance in Vertex e-InvoicingThe scheduled maintenance has been completed.2h 0mScheduled
Sep 29, 2026Vertex Cloud Returns and Configurations - Performance IncidentThis incident has been resolved.2h 47mResolved
Sep 29, 2026Vertex Certificate Center - Functionality DegradationWe have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and…4h 12mResolved
Sep 29, 2026Maintenance in Vertex for MarketplacesThe scheduled maintenance has been completed.2h 0mScheduled
Sep 29, 2026Maintenance in Vertex ValidatorThe scheduled maintenance has been completed.2h 0mScheduled
Sep 29, 2026Maintenance in Vertex Indirect Tax Returns North America On-DemandThe scheduled maintenance has been completed.5h 0mScheduled
Sep 28, 2026Maintenance in Vertex Express ReturnsThe scheduled maintenance has been completed.6h 0mScheduled
Sep 27, 2026Maintenance in Vertex Exemption Certificate WizardThe scheduled maintenance has been completed.2h 0mScheduled
Sep 27, 2026Maintenance in Vertex Certificate CenterThe scheduled maintenance has been completed.2h 0mScheduled
Sep 25, 2026Emergency Maintenance in Vertex VAT ComplianceThe scheduled maintenance has been completed.3h 0mScheduled
Sep 24, 2026eInvoicing, Express Returns and VAT Compliance Functionality DegradationThis incident has been resolved.1h 28mResolved
Sep 20, 2026Maintenance in Vertex Cloud Indirect TaxThe scheduled maintenance has been completed.6h 0mScheduled
Sep 19, 2026Maintenance in Vertex VAT ComplianceThe scheduled maintenance has been completed.5h 0mScheduled
Sep 16, 2026Elevated Errors with eComm Business ID ValidatorThis incident has been resolved.1h 22mResolved
Sep 5, 2026Emergency Maintenance in Vertex Indirect Tax Returns North America On-DemandThe scheduled maintenance has been completed.5h 0mScheduled
Sep 4, 2026Emergency Maintenance in Vertex Indirect Tax Returns North America On-DemandThe scheduled maintenance has been completed.5h 0mScheduled
Sep 3, 2026Vertex Exception Certificate Wizard (ECW) Service DisruptionThis incident has been resolved.22 minResolved
Aug 29, 2026Urgent Maintenance in Vertex Express ReturnsThe scheduled maintenance has been completed.3h 0mScheduled
Aug 28, 2026Maintenance in Vertex VAT ComplianceThe scheduled maintenance has been completed.3h 0mScheduled
Aug 28, 2026Maintenance in Vertex e-InvoicingThe scheduled maintenance has been completed.3h 0mScheduled
Aug 28, 2026Maintenance in Vertex Indirect Tax Returns North America On-DemandThe scheduled maintenance has been completed.5h 0mScheduled
Aug 28, 2026Vertex VAT Compliance Service DisrutpionThis incident has been resolved.27 minResolved
Aug 27, 2026Vertex Certificate Center - Feature Degradation - Bulk UploadsThis incident has been resolved.43 minResolved
Aug 27, 2026Maintenance in Vertex Express ReturnsVertex will be performing maintenance on Thursday, August 27 from 04:00 UTC to 7:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the…3h 0mScheduled
Aug 18, 2026Smart Categorization - Feature Degradation IncidentThis incident has been resolved.49 minResolved
Aug 17, 2026Maintenance in Vertex Express ReturnsVertex will be performing updates on Monday, August 17 from 04:00 UTC to 06:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the…2h 0mScheduled
Aug 14, 2026Emergency Maintenance in Vertex Express ReturnsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 14, 2026Emergency Maintenance in Vertex Indirect Tax Returns North America On-DemandThe scheduled maintenance has been completed.5h 0mScheduled
Aug 10, 2026Vertex SmartCat Feature DegradationThis incident has been resolved.2h 16mResolved
Aug 8, 2026Emergency Maintenance in Vertex Express ReturnsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 8, 2026Emergency Maintenance in Vertex Indirect Tax Returns North America On-DemandThe scheduled maintenance has been completed.5h 0mScheduled
Aug 6, 2026Emergency Maintenance in Vertex e-InvoicingThe scheduled maintenance has been completed.2h 0mScheduled
Aug 5, 2026Vertex Cloud Indirect Tax - Portal Functional IncidentThis incident has been resolved.6 minResolved
Aug 2, 2026Maintenance in Vertex Exemption Certificate WizardThe scheduled maintenance has been completed.1h 0mScheduled
Aug 1, 2026Urgent Maintenance in Vertex Indirect Tax Returns North America On-DemandThe scheduled maintenance has been completed.2h 0mScheduled
Jul 31, 2026Maintenance in Vertex VAT ComplianceThe scheduled maintenance has been completed.3h 0mScheduled
Jul 31, 2026Emergency Maintenance in Vertex Express ReturnsThe scheduled maintenance has been completed.2h 0mScheduled
Jul 31, 2026Maintenance in Vertex Indirect Tax Returns North America On-DemandThe scheduled maintenance has been completed.5h 0mScheduled
Jul 30, 2026Maintenance in Vertex Express ReturnsThe scheduled maintenance has been completed.2h 0mScheduled
Jul 29, 2026Vertex Express Returns Service DegradationThis incident has been resolved.1h 4mResolved
Jul 24, 2026Vertex Authentication Issue Affecting Multiple ProductsWe were having an issue with auth0 retrievals which have impacted a number of Vertex products and services. It has since been resolved.0 minResolved
Jul 24, 2026Urgent Maintenance in Vertex e-InvoicingThe scheduled maintenance has been completed.1h 0mScheduled
Jul 20, 2026Maintenance in Vertex Express ReturnsThe scheduled maintenance has been completed.4h 0mScheduled
Jul 14, 2026Vertex Certificate Center Service DisruptionWe have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and…1h 6mResolved
Jul 12, 2026Maintenance in Vertex Indirect Tax O Series On-DemandThe scheduled maintenance has been completed.6h 0mScheduled
Jul 12, 2026Maintenance in Vertex Indirect Tax O Series CloudThe scheduled maintenance has been completed.6h 0mScheduled
Jun 17, 2026Vertex Microsoft TCS Connector OutageThis incident has been resolved.20 minResolved
Jun 1, 2026Vertex Smart Categorization - Outage IncidentThis incident has been resolved.37 minResolved
May 10, 2026Vertex Payroll Tax Q Series On-Demand Performance IncidentThis incident has been resolved.1h 2mResolved
Apr 24, 2026Vertex Cloud Indirect Tax - Calc Service DisruptionThis incident has been resolved.1h 0mResolved
Apr 22, 2026TokenGuard Functionlaity DegradationThis incident has been resolved.18 minResolved
Apr 3, 2026Vertex Indirect Tax Cloud Returns Functionality DegradationThis incident has been resolved.834h 20mResolved
Apr 1, 2026Vertex Cloud Indirect Tax Returns Performance IncidentThis incident has been resolved.3h 50mResolved
Apr 1, 2026Vertex Cloud Indirect Tax - Portal DegradationThis incident has been resolved.1h 23mResolved
Mar 4, 2026Vertex Certificate Center Service DegradationWe have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and…3h 23mResolved
Feb 13, 2026Vertex Certificate Center Service DisruptionThis incident has been resolved.1h 17mResolved
Jan 20, 2026Vertex eInvoicing - Performance Degradation IncidentThis incident has been resolved.53 minResolved
Dec 16, 2025Vertex Indirect Tax O Series On-Demand Service DisruptionThis incident has been resolved.55 minResolved
Dec 9, 2025Vertex Indirect Tax O Series On-Demand Service DisruptionThis incident has been resolved.46 minResolved
Dec 1, 2025Vertex Indirect Tax O Series On-Demand Performance IncidentThis incident has been resolved.33 minResolved
Nov 19, 2025Vertex Indirect Tax O Series On-Demand Service DisruptionThis incident has been resolved.1h 57mResolved
Nov 16, 2025Vertex Indirect Tax O Series On-Demand Service DisruptionOur monitoring processes indicate that some customers have experienced an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team investigated the issue. If you have any…-102 minResolved
Nov 12, 2025Vertex Indirect Tax O Series Cloud - Calc Performance IncidentThis incident has been resolved.35 minResolved

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How to Read This Vertex Inc Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Vertex Inc acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Vertex Inc outage in this window ran 34d 18h, against a mean recovery of 13h 28m. If you depend on Vertex Inc in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.