Virta Outage History
23 incidents recorded over the last 365 days, 11 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Virta Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 10, 2026 | Planned maintenanceWe will be carrying out planned maintenance on our systems on Tuesday, November 10, 2026, between 06:00 and 08:00 EET. We will be performing infrastructure updates to improve the reliability and stability of our… | 2h 0m | Scheduled |
| Nov 3, 2026 | Scheduled System Maintenance – Tuesday, November 3, 2026Scheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 21, 2026 | File uploads to VirtaHub temporarily disabled.Our technical team has now completed the needed fix and the file upload function is available again. We apologize the inconvenience and thank you for your patience. | 5h 0m | Scheduled |
| Oct 21, 2026 | File uploading in Virta Hub has been temporarily disabled.Scheduled maintenance is currently in progress. We will provide updates as necessary. | 3h 0m | Scheduled |
| Oct 21, 2026 | Some EV drivers not able to start new charging sessionWe have now resolved this incident and confirmed that EV drivers are able to start and stop charging sessions normally. Thank you for your patience. | 44 min | Resolved |
| Oct 13, 2026 | Planned maintenance on our systems on Tuesday, October 13, 2026The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Aug 18, 2026 | Planned infrastructure maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Aug 11, 2026 | Planned infrastructure maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jul 14, 2026 | Planned maintenance on our systems on Tuesday, July 14, 2026The scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jun 22, 2026 | Virta Hub issue: batch pool & station edit tool might not work properlyThis incident has been resolved. | 28 min | Resolved |
| Jun 16, 2026 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 7, 2026 | Spike in offline chargersThis incident has been resolved. | 94h 15m | Resolved |
| May 2, 2026 | An issue has been detected in terminating the charging session.The issue has been resolved. We apologize for the inconvenience and thank you for your patience. | 12h 51m | Resolved |
| Apr 29, 2026 | Problems with inbound customer service calls with Swedish support lineThe issue has been resolved. | 1h 7m | Resolved |
| Apr 25, 2026 | Charging service degradationCharging service degradation — 25 April 2026, 16:57–17:25 UTC Resolved. Between 16:57 and ~17:25 UTC, some users may have experienced failures or delays when starting charging sessions, and parts of our customer-facing… | 0 min | Resolved |
| Apr 17, 2026 | Problems with inbound customer service calls with Swedish support lineThis incident has been resolved. | 3h 15m | Resolved |
| Feb 28, 2026 | EV drivers not able to start charging sessionsDuring weekend some EV drivers weren't able to start new charging sessions on multiple occasions: Saturday Feb 26th 13:30-13:51 (21 min) - Partial outage 13:51-14:46 (55 min) - Major outage 17:45-21:11 (206 min) -… | 0 min | Resolved |
| Feb 11, 2026 | Charger disconnection issueAround 10 000 chargers disconnected for 3 hours on February 10th between 00:05 - 02:50 (about 3 hours). This was caused by telecommunications provider network being unavailable. Most of the affected chargers are located… | -1939 min | Resolved |
| Jan 20, 2026 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Dec 1, 2025 | Problems with inbound customer service callsRoot cause has been found and fixed. Phone lines are working again normally. Thank you for your patience and and apologies for the inconvenience. | 25h 27m | Resolved |
| Nov 27, 2025 | Problems in starting and stopping charging sessions.The issue has been resolved and everything is operating normally. | 56h 30m | Resolved |
| Nov 25, 2025 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Nov 18, 2025 | Planned maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next Virta incident opens instead, at the point where knowing still changes what you do.
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How to Read This Virta Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Virta acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Virta outage in this window ran 3d 22h, against a mean recovery of 10h 7m. If you depend on Virta in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.