Voiceflow Outage History
19 incidents recorded over the last 365 days, 19 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Voiceflow Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Sep 16, 2026 | Atlas Currently UnavailableAtlas is back up and fully operational. We identified and fixed an issue in our tool-schema generation that was breaking Atlas conversations, and verified it's working normally. | 8h 43m | Resolved |
| Aug 20, 2026 | Degraded Performance – Environment CreationA fix for this issue has been deployed and the issue is now resolved. | 1h 41m | Resolved |
| Jul 8, 2026 | Degraded Service – Knowledge Base RetrievalThis incident has been resolved. Knowledge Base retrieval is now functioning normally. | 7h 11m | Resolved |
| Jun 30, 2026 | Knowledge Base Document Uploads FailingThis issue has been resolved. Knowledge base uploads are now functioning normally. | 1h 19m | Resolved |
| Jun 3, 2026 | Project Generation via Prompt FailingThis incident has been resolved. Project generation is operating normally. | 1h 23m | Resolved |
| Jun 3, 2026 | Secrets Variable Substitution FailingWe experienced an incident affecting secrets. A change intended to prevent secrets from being exposed in logs inadvertently broke variable substitution in certain areas of the platform. This incident is now resolved. | -2425 min | Resolved |
| May 26, 2026 | Widget Colour Settings Reverting to DefaultThis incident has been resolved. Widget colour settings are now correctly reflecting in production as expected. | 1h 49m | Resolved |
| May 8, 2026 | Elevated errors across Voiceflow PlatformOur services are fully operational. | 41h 9m | Resolved |
| Apr 17, 2026 | Unable to Load ProjectsThis incident has been resolved. Projects are now loading as expected. | 2h 24m | Resolved |
| Mar 31, 2026 | Chat Widgets Serving Incorrect EnvironmentThis issue has been resolved. Widgets are now correctly loading the production version of projects as expected. | 1h 22m | Resolved |
| Mar 13, 2026 | Analytics degradationtranscripts working as normal, currently recovering transcripts | 5h 18m | Resolved |
| Mar 12, 2026 | Errors When Compiling ProjectsThe issue has been resolved and services are operating normally. | 17h 40m | Resolved |
| Feb 27, 2026 | Issue with Projects and WorkspacesServices are restored. | 7 min | Resolved |
| Feb 23, 2026 | Unable to Load ProjectsServices are operational, and the incident is now resolved. | 36 min | Resolved |
| Feb 16, 2026 | Degraded Knowledge Base PerformanceThe fix has been successfully deployed and the incident is now resolved. All systems are operating normally. | 1h 14m | Resolved |
| Feb 12, 2026 | Unable to load projects on the canvasServices are restored. | 2h 28m | Resolved |
| Jan 30, 2026 | Creator is DownThe issue has been resolved. Voiceflow applied several optimizations to its internal database, and following these changes, some services temporarily stopped connecting to the transcripts database. Live agents… | 12 min | Resolved |
| Dec 5, 2025 | Partial OutageCloudflare Outage has been resolved | 54 min | Resolved |
| Nov 18, 2025 | Partial Outage[The Cloudflare outage](https://www.cloudflarestatus.com/) appears to be mostly resolved, and our services are responding and stable, we will continue monitoring the situation. | 3h 0m | Resolved |
Hear about the next one while it is open
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How to Read This Voiceflow Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Voiceflow acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Voiceflow outage in this window ran 1d 17h, against a mean recovery of 5h 28m. If you depend on Voiceflow in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.