WeTravel Outage History
26 incidents recorded over the last 365 days, 26 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded WeTravel Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 29, 2026 | Currency conversion and payouts temporarily unavailableThe issue affecting currency conversion, wire payouts, and new wire transfer accounts with our payment partner has been resolved, and these services are now operating normally. You can resume using these features as… | 12h 2m | Resolved |
| Oct 16, 2026 | PIX (BRL) trip payments failing due to partner outagePIX payments in BRL have been fully restored and are working as usual. | 1h 34m | Resolved |
| Sep 22, 2026 | Failure to update participant information on the Manage Trip page. The issue affecting the ability to update participant information on bookings has been fixed, and the site is fully operational. | 7 min | Resolved |
| Sep 20, 2026 | Currency conversion and wire transfer issuesThe issue affecting currency conversion, wire payouts, and new wire transfer accounts with our payment partner has been resolved, and these services are now operating normally. You can resume using these features as… | 16h 6m | Resolved |
| Aug 25, 2026 | Some travelers unable to complete bookingBetween 13:11 and 22:19 UTC on 25 August, some travelers were unable to complete a booking when submitting the questions on an organizer's checkout form. The cause was a validation change that rejected certain valid… | 6 min | Resolved |
| Aug 11, 2026 | Wire Transfers & Wallet ConversionsWe experienced a brief, few-minute disruption affecting wire transfers and wallet conversions due to an issue with our payment provider. This has since been resolved, and all payment methods are now operating normally… | -43 min | Resolved |
| Aug 10, 2026 | Wire Transfers & Wallet ConversionsWe experienced a brief, few-minute disruption affecting wire transfers and wallet conversions due to an issue with our payment provider. This has since been resolved, and all payment methods are now operating normally… | -9 min | Resolved |
| Jul 30, 2026 | Investigating: Unsplash Image Uploads via FilestackThe issue affecting the Unsplash image search/upload feature has been resolved, and the service is now operating normally. The feature has been re-enabled, and no further issues have been observed. | 23h 5m | Resolved |
| Jun 21, 2026 | FX Convert feature issue partially downWe experienced a brief issue in which the FX Convert feature was partially unavailable due to our partner's outage. Some currencies could not be converted between 3:14 & 3:45 AM UTC. All services are functioning… | 5 min | Resolved |
| Jun 18, 2026 | Login and Payment processing issuesThe issue has been fully resolved. All functionalities are now working as normal. | 7 min | Resolved |
| May 19, 2026 | Trip Page Loading IssuesThe issue affecting trip pages has been fully resolved. Trip pages, booking flows, and payment links are now loading and functioning normally again. Thank you for your patience while our team worked on restoring the… | 29 min | Resolved |
| Apr 16, 2026 | WeTravel Access IssueThe earlier disruption affecting website access has now been resolved, and the site is fully operational; all services are functioning normally. | 11 min | Resolved |
| Apr 10, 2026 | Bookings not visible on participant accountsWe experienced a brief issue where bookings were not displayed on participant dashboards. This was resolved within 20 minutes, and no bookings or payments were impacted, as this was a display-only issue. | -7 min | Resolved |
| Mar 31, 2026 | Elevated Bancontact Payment ErrorsBetween 09:48 and 11:02 UTC, Bancontact — a widely used Belgian online payment method — experienced elevated error rates, which impacted some transactions. The issue originated with the payment method provider (external… | -1501 min | Resolved |
| Jan 29, 2026 | Connectivity issues with wetravel.com in certain locationsThis incident has been resolved. | -791394 min | Resolved |
| Jan 29, 2026 | Issues with WeTravel Card ServiceThis incident has been resolved. | -1117166 min | Resolved |
| Jan 29, 2026 | Connectivity issues with wetravel.com websiteWe encountered connectivity issues on our website, which lasted for approximately one hour. The issue has been fully resolved. | -577736 min | Resolved |
| Jan 29, 2026 | Issues with file upload on WeTravelThe file upload issue has been resolved. Trip creation, bookings requiring document uploads, and itinerary file/image uploads are now working as expected. | -427377 min | Resolved |
| Jan 29, 2026 | Service InterruptionThis incident has been fully resolved. | -535364 min | Resolved |
| Jan 29, 2026 | WeTravel Card ServiceThis incident has been resolved. | -626163 min | Resolved |
| Jan 29, 2026 | Issues with file upload on WeTravelThis incident has been resolved. | -778580 min | Resolved |
| Jan 29, 2026 | Temporary Issues Affecting Platform AvailabilityThis incident has been resolved. | -90494 min | Resolved |
| Jan 29, 2026 | Cloudflare Outage Impacting WeTravelThis incident has been resolved. | -103093 min | Resolved |
| Jan 29, 2026 | Issues with Unsplash image uploadsThis incident has been resolved. | -164671 min | Resolved |
| Jan 29, 2026 | Google Cloud Outage Impacting Client Verification ToolA widespread Google Cloud outage affected several services, including our client verification tool, leading to a disruption that lasted approximately 3 hours. The issue has been resolved, and all systems are operating… | -331676 min | Resolved |
| Jan 29, 2026 | Issues affecting payments and transfers on WeTravelThe issue affecting some payments and wire transfers has been resolved, and all services are now operating normally. We apologize for the interruption and appreciate your patience. | -386861 min | Resolved |
Hear about the next one while it is open
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How to Read This WeTravel Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before WeTravel acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single WeTravel outage in this window ran 23h 5m, against a mean recovery of 5h 23m. If you depend on WeTravel in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.