WithSecure services Outage History

38 incidents recorded over the last 365 days, 34 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live WithSecure services status99.66% uptime history

Every Recorded WithSecure services Incident

WithSecure services incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 2, 2026Email scanning issues with Elements Collaboration ProtectionThis incident has been resolved.67h 4mResolved
Sep 16, 2026Partner Portal and eService access disruption due to third-party service incidentThis incident has been resolved.3h 51mResolved
Sep 10, 2026Partner Portal: customer contact information unavailable, affecting orderingThe issue has now been resolved, and full Partner Portal functionality has been restored. Customer contacts are once again visible under end customer accounts, and partners can place new orders as normal.22h 46mResolved
Sep 4, 2026Missing Security Events in Elements Portal for APAC and EU RegionsThis incident has been resolved.18h 48mResolved
Sep 3, 2026Ordering, Provisioning, and Device Management Issues Affecting Elements Portal, Partner Portal, and APIsThis incident has been resolved.9h 49mResolved
Aug 11, 2026Exposure Management (XM) Performance Degradation and Intermittent ErrorsThis incident has been resolved. All affected services are operating normally.308h 53mResolved
Jul 24, 2026Error when updating Broad Context Detection Status in Elements Security CenterThis incident has been resolved.97h 19mResolved
Jul 20, 2026Firewall module in Elements profile is empty in the portalThis incident has been resolved.1h 23mResolved
Jun 17, 2026Elements profiles are not assigned timely to Endpoint Protection clientsThis incident has been resolved.166h 46mResolved
Jun 7, 2026System Maintenance: Upgrade of RBAC Access Control System databaseThe scheduled maintenance has been completed.2h 0mScheduled
Jun 4, 2026Support page is not accessible from withsecure.com corporate pageThis incident has been resolved.447h 38mResolved
May 21, 2026WithSecure Elements Exposure Management: Elevate not availableThe issue has been resolved.25h 1mResolved
May 15, 2026Total Volume amendments result in expiration of the licenseThe issue has been resolved. The expiration of all affected orders have been corrected by us, no further action is needed.70h 8mResolved
Apr 27, 2026WithSecure Elements Exposure Management - incorrect findings after 25th of AprilThis incident has been resolved.26h 1mResolved
Apr 23, 2026WithSecure Elements URL sample submission outageThe issue has been resolved. You can submit URL samples again. Thank you for your patience!1h 17mResolved
Apr 14, 2026Axios vulnerability in Policy Manager WebreportingWe have created a hotfix for this issue. We advise all our Business Suite partners and customers to apply this hotfix at the earliest opportunity. The risk can further be mitigated by ensuring that Policy Manager’s…47h 42mResolved
Mar 23, 2026Contact Support form not workingThis incident has been solved.3h 30mResolved
Feb 26, 2026WithSecure Elements might incorrectly show "Malware Protection disabled" after rebootWe have published a hotfix that fixes the issue. The hotfix is automatically downloaded and applied, no action is required from administrators. Additional information for administrators: The Hotfix ID is 76…168h 15mResolved
Feb 24, 2026Contact Support form not workingThis incident has been resolved.6h 11mResolved
Feb 10, 2026Provisioning API is returning 503 Back-end server is at capacity errorThe issue has been solved.3h 16mResolved
Feb 3, 2026Minor Maintenance break: Elements Collaboration Protection - 3 February 2026The scheduled maintenance has been completed.5 minScheduled
Feb 2, 2026WithSecure Elements portal: Profiles show incorrect settings and can not be savedThis incident has been resolved.1h 57mResolved
Jan 26, 2026Contact Support form not workingThe issue has been resolved. If you have submitted a support request and have not received a reply from our system with a case number, your request has not reached us. We kindly ask you to submit your request again. We…3h 48mResolved
Jan 21, 2026Contact Support form not workingThe issue has been resolved. If you have submitted a support request and have not received a reply from our system with a case number, your request has not reached us. We kindly ask you to submit your request again. We…1h 31mResolved
Jan 19, 2026WithSecure Elements Portal: newly registered devices not appearing, profile changes not reaching endpointsThis incident has been resolved.20h 7mResolved
Dec 15, 2025WithSecure contact Support webform not creating Support casesIf you have submitted a support request between yesterday, 14th of December at 14:47 UTC and today, 15th of December 07:49 UTC and have not gotten an automated response with a case number, please submit your request…3h 3mResolved
Dec 11, 2025Elements Agent and Countercept experiencing delay to sync and execute remote operations.The issue has been resolved. We no longer experience delays. No operations/data was lost.3h 40mResolved
Dec 3, 2025MS domain(aka.ms) is blocked as harmful in ECPThis issue has been resolved.1h 20mResolved
Dec 2, 2025Maintenance break for WithSecure Exposure ManagementThe scheduled maintenance has been completed.30 minScheduled
Dec 2, 2025Microsoft Teams- and calendar invitation links detected as maliciousThe issue has been resolved. Detections may still occur until the cache has expired. Instructions to clear the cache in WithSecure Elements Endpoint Protection can be found…1h 28mResolved
Nov 28, 2025Increased number of false positive after latest releaseThis incident has been resolved.60h 47mResolved
Nov 28, 2025Partner Portal login is not possible to all partnersThis issue has been closed.6h 38mResolved
Nov 27, 2025WithSecure login: SMS authentication outage-27NovThis issue has been resolved.5h 28mResolved
Nov 24, 2025WithSecure Elements Exposure Management unavailableWithSecure Elements Exposure Management has been restored. No actions are needed from our customers and partners.1h 27mResolved
Nov 24, 2025System Maintenance: XDR-related updates - 24th November 2025The scheduled maintenance has been completed.30 minScheduled
Nov 14, 2025WithSecure login: SMS authentication outage-02This incident has been resolved.8h 38mResolved
Nov 11, 2025WithSecure login: SMS authentication outageWe have resolved the issue, SMS authentication is functioning again. We apologize for the inconvenience caused.2h 17mResolved
Nov 7, 2025WithSecure Partner Portal: Total Volume orders failThe incident has been resolved now. We apologize for the inconvenience caused by the outage.14h 34mResolved

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How to Read This WithSecure services Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before WithSecure services acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single WithSecure services outage in this window ran 18d 15h, against a mean recovery of 1d 19h. If you depend on WithSecure services in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.