Workato Americas Outage History

67 incidents recorded over the last 365 days, 67 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Workato Americas status100.00% uptime history

Every Recorded Workato Americas Incident

Workato Americas incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 5, 2026Intermittent errors in knowledge base searchBetween approximately 03:30 AM UTC on October 29, 2026 and 05:45 PM UTC on November 2, 2026, some knowledge base search requests failed intermittently. Genie knowledge searches and knowledge base sync recipes may have…-10188 minResolved
Oct 30, 2026Webhooks Performance DegradationAfter further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.2h 42mResolved
Oct 27, 2026Issue with Genie Conversation History and AIRO ChatsThe issue has been resolved. Customers can now view the full history of their Genie conversations and send new messages in AIRO chats. If you continue to experience any issues, please contact Workato Support at…5h 24mResolved
Oct 22, 2026Log Processing Service DegradationBetween approximately 02:53 AM UTC and 05:57 AM UTC on October 20, 2026, an issue in Workato's log processing service resulted in some entries for three logging features not being recorded or delivered. Recipes and jobs…-3473 minResolved
Oct 20, 2026Genie and AIRO Not Responding in Workato UIThis issue has been resolved. Customers who were affected may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.1h 6mResolved
Oct 16, 2026Errors in AI by Workato Analyze text actionStarting at approximately 09:00 AM UTC on October 13, 2026, following an update to the underlying AI model, some recipes using the Analyze text action in the AI by Workato connector may have failed with the error…0 minResolved
Oct 14, 2026Issues with AI by WorkatoThis issue is now considered resolved. A fix has been deployed for the Analyze image action in the AI by Workato connector. Customers who encountered errors with this action may rerun failed jobs as needed. If you…9h 1mResolved
Oct 8, 2026Workato Performance DegradationAfter further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.33 minResolved
Oct 7, 2026Elevated errors in SQL TransformationsAfter further monitoring, this issue is now considered resolved. Customers should no longer encounter "Data source 'Output file': Communication Error: error sending request for url:" or experience delays when running…1h 53mResolved
Sep 30, 2026Errors in Databricks connector for Azure-hosted accountsOur team has implemented a fix and this issue is now considered resolved. Customers that experienced job failures may repeat jobs if needed. If you continue to experience any issues, please contact Workato Support at…2h 29mResolved
Sep 25, 2026Workato FileStorage Performance DegradationBetween approximately 09:00 AM UTC on September 21 and 02:57 PM UTC on September 23, 2026, the Workato platform experienced an intermittent performance degradation in Workato FileStorage. In addition to the Workato…-5952 minResolved
Sep 16, 2026Deployments and RLCM Performance DegradationAfter further monitoring, this issue is now considered resolved, and customers should no longer encounter errors when completing deployments. If you continue to experience any issues, please contact Workato Support at…9h 9mResolved
Sep 16, 2026Box Connector Performance DegradationBetween approximately 12:18 PM UTC on September 7 and 12:13 PM UTC on September 9, 2026, the Workato platform experienced a performance degradation affecting the Box connector. Customers may have observed missed or…-12409 minResolved
Sep 16, 2026Salesforce Connector Performance DegradationSalesforce has completed recovery of its platform and the Salesforce connector, including actions and triggers, should no longer experience any errors. If you continue to experience any issues, please contact Workato…7h 52mResolved
Sep 1, 2026QuickBooks Online Connector ErrorsThis incident has been resolved.6h 10mResolved
Aug 19, 2026Unable to Rename or Move Projects and FoldersAfter further monitoring, this issue is now considered resolved. Customers should no longer encounter errors when renaming or moving projects and folders. If you continue to experience any issues, please contact Workato…11h 5mResolved
Aug 17, 2026Salesforce Connector Performance DegradationBetween August 12, 2026 and August 16, 2026, the Workato platform experienced a performance degradation affecting the Salesforce connector. Customers may have observed errors in recipes due to missing field mappings for…-7512 minResolved
Aug 6, 2026Degraded AIRO knowledge responsesAIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com21 minResolved
Aug 4, 2026Delays in Genie conversation historyAfter further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at…7h 9mResolved
Jul 24, 2026Issue with Slack App CreationAfter further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.6h 14mResolved
Jul 20, 2026Recipe job execution errorsBetween July 15, 2026, 11:16 AM UTC and July 20, 2026, 1:37 PM UTC, some recipe jobs that had been paused (waiting) for an extended period failed with an internal error when they resumed and called a recipe function…-7432 minResolved
Jul 16, 2026Workato Service DegradationOn July 16, 2026, between approximately 07:17 AM and 07:35 AM UTC, the Workato platform experienced two brief periods of service degradation affecting the API platform, developer and embedded API services, the web…-596 minResolved
Jul 14, 2026www.workato.com UnavailabilityThe issue affecting www.workato.com has been resolved and the site is now available.1h 43mResolved
Jul 1, 2026Issues with Copilot and AI by WorkatoAfter further monitoring, this issue is now considered resolved. For Copilot, customers can simply resubmit their requests. For AI by Workato, customers who experienced "429 Too Many Requests" may need to repeat the…1h 9mResolved
Jun 23, 2026Workato GO Service DisruptionOn June 18, 2026, between approximately 12:39 PM and 1:08 PM UTC, Workato GO experienced intermittent unavailability. During this window, users may have been unable to load the application or sign in, and some requests…-6882 minResolved
Jun 17, 2026Event Streams Performance DegradationAfter further monitoring, this issue is now considered resolved. Event Streams is now operational and users should be able to publish events. Any failed publishes may be retried as needed. If you continue to experience…31 minResolved
Jun 17, 2026Workato Genies Delays in RespondingAfter further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support…5h 30mResolved
Jun 16, 2026Workato Genies Not RespondingAfter further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact…11 minResolved
Jun 11, 2026Issue with Genie ConversationsThis issue has been resolved. Customers who experienced errors or delays when interacting with Genies should find that conversations are working as expected. If you continue to experience any issues, please contact…2h 2mResolved
Jun 4, 2026Workday Get Report Action DegradationAfter further monitoring, this issue is now considered resolved, and customers should no longer see job failures. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato…2h 3mResolved
Jun 3, 2026AgentX Service DegradationOn June 03, 2026, between approximately 08:30 AM and 09:30 AM UTC, the Workato platform experienced a degradation in its AgentX service. Some customers may have encountered errors in the AgentX chats. Please contact…0 minResolved
May 26, 2026Workflow Apps Page Table Component DegradationAfter further monitoring, this issue is now considered resolved. Customers should now be able to view records in the Page table component within Workflow Apps as expected. If you continue to experience any issues…1h 30mResolved
May 26, 2026Custom Connector - Connection IssuesAfter further monitoring, this issue is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience…7h 5mResolved
May 21, 2026Audit Log Streaming Service DegradationAfter further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to…3h 15mResolved
May 18, 2026Degraded performance for Deployments, RLCM, and the Developer API MCPAfter further monitoring, this issue is now considered resolved. Customers should now be able to use Deployments, RLCM, and the Developer API MCP and may retry any failed operations as needed. If you continue to…2h 3mResolved
May 13, 2026Audit Log Streaming Service DegradationBetween April 28, 2026 at 9:20 AM UTC and May 12, 2026 at 8:55 AM UTC, the Workato platform experienced an issue with Audit Log streaming. Customers with Audit Log streaming configured may have observed that admin audit…-22060 minResolved
May 13, 2026Ongoing IssueOn May 13, 2026, between approximately 09:55 AM and 10:45 AM UTC, the Workato platform experienced a degradation in its custom SDK service. Customers may have encountered errors in the Custom SDK and Snippets by Workato…-232 minResolved
May 8, 2026Platform Service DisruptionAfter further monitoring, this issue is now considered resolved. Customers should no longer see 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. If you…11h 59mResolved
May 8, 2026Workato Go Service DisruptionWorkato Go access has been restored and knowledge base creation and retrieval are functioning as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.3h 6mResolved
Apr 30, 2026Unable to View Conversations PageThe issue has been fixed and customers should now be able to access the Conversations page. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.3h 17mResolved
Apr 29, 2026Genies Unable to Retrieve Results from Knowledge BasesOn April 29, 2026, between approximately 12:20 PM and 05:00 PM UTC, the Workato platform experienced a degradation with Workato Genies. Customers may observed that Genies did not fetch results from Knowledge Bases…-15 minResolved
Apr 28, 2026Salesforce Upload Action FailureAfter further monitoring, this issue is now considered resolved. Customers should no longer see Internal Errors when using the upload action. Failed jobs may be repeated as needed. If you continue to experience any…5h 11mResolved
Apr 28, 2026Workato Genie and Go Search Response DegradationOn April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation with Knowledge Bases. Customers may observed that Workato Genies did not respond to user queries. Users…-82 minResolved
Apr 27, 2026Workato Genie Response Format ChangeOn April 27, 2026, between approximately 09:00 AM and 6:30 PM UTC, customers may have observed Workato Genies responding with in a JSON format instead of the expected formatting. The issue has now been resolved, and…0 minResolved
Apr 20, 2026Projects converting to Workflow App projects on updateAfter further monitoring, this incident is now considered resolved. Customers may now resume project updates without accidentally creating a Workflow App. We are continuing to revert the affected projects to their…8h 37mResolved
Apr 17, 2026Database Connectors Connector ErrorsAfter further monitoring, this issue is now considered resolved, and customers should no longer experience "502 Bad Gateway" errors. Failed jobs may be repeated as needed. If you continue to experience any issues…2h 7mResolved
Mar 30, 2026Message template by Workato actions generate Internal ErrrorsAfter further monitoring, this issue is now considered resolved, and customers should no longer experience any internal errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please…3h 1mResolved
Mar 26, 2026VUA app connections failing for MCP and GeniesThe issue has been resolved and customers should now be able to use VUA to establish connections for MCP servers and Genies. If you continue to experience any issues, please contact Workato Support at…29 minResolved
Mar 19, 2026Workato Agent Studio Knowledge Base issueThis incident has been resolved.7h 42mResolved
Mar 12, 2026FileStorage Page Navigation IssueAfter further monitoring, we have confirmed that this issue is fully resolved. Customers can now access FileStorage via the sidebar as expected. Please contact Workato Support (https://support.workato.com) or your…5h 46mResolved
Mar 9, 2026Connector SDK Performance DegradationOn March 09, 2026, between approximately 15:00 UTC and 16:05 UTC, the Workato platform experienced a degradation in its Connector SDK service. Customers may have experienced "failed to open TCP connection" error in SDK…-203 minResolved
Feb 20, 2026SurveyMonkey connection issueAfter further monitoring, this issue is now considered resolved. Customers who experienced an error while creating new connections or reconnecting inactive ones can reconnect now. If you continue to experience any…4h 28mResolved
Feb 20, 2026Tradeshift Connector ErrorsAfter further monitoring, the issue is now considered resolved.5h 2mResolved
Feb 18, 2026Workato Genie Performance DegradationBetween February 17, 2026 at 2:04 PM UTC and February 18, 2026 at 5:47 AM UTC, the Workato platform experienced an issue with the Genie service. Customers using Genie may have intermittently received responses…-1362 minResolved
Feb 17, 2026On-Prem Service DegradationAfter further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM…2h 8mResolved
Feb 13, 2026Workato Genie Performance Degradation with OpenAI LLMOn February 12, 2026, between approximately 03:22 PM and 08:12 PM UTC, the Workato platform experienced a degradation in its Genie services utilizing OpenAI LLM. Customers may have experienced genie response being…-555 minResolved
Feb 10, 2026Workato Services DegradationAfter further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM…2h 13mResolved
Feb 5, 2026Deployments and RLCM Performance DegradationAfter further monitoring, this issue is now considered resolved. Customers may no longer encounter deployments or package exports failing to complete. If you continue to experience any issues, please contact Workato…1h 14mResolved
Feb 3, 2026Workato Docs DegradationThe issue has been resolved and customers should now be able to use Workato Docs. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.49 minResolved
Jan 29, 2026Database Connectors Connector ErrorsAfter further monitoring, this issue is now considered resolved, and customers should no longer experience "502 Bad Gateway" errors. Failed jobs may be repeated as needed. If you continue to experience any issues…2h 42mResolved
Jan 28, 2026SAP Connector ErrorsBetween approximately 11:30 AM UTC on January 21, 2026, and 1:30 PM UTC on January 27, 2026, customers using Workato’s SAP connectors may have observed actions failing with Internal Errors. The issue has been resolved…-10114 minResolved
Jan 27, 2026Connector SDK Performance DegradationOn January 26, 2026, between approximately 14:05 UTC and 14:06 UTC, the Workato platform experienced a degradation in its Connector SDK service. Customers may have experienced internal errors in SDK connector actions…-795 minResolved
Jan 14, 2026Workato Genie Performance DegradationAfter further monitoring, this issue is now considered resolved. Customers should now receive responses from Workato Genies when starting or resuming a conversation. If you continue to experience any issues, please…1h 19mResolved
Jan 9, 2026Support Chat Performance DegradationOur external service provider for Support Chat has deployed a fix, and this issue is now considered resolved. Customers can now use the live chat for assistance. If you continue to experience any issues, please contact…26 minResolved
Jan 8, 2026SQL Server Connector Internal ErrorsWe have remediated the issue by applying a fix. Customers who experienced "Internal Errors" on SQL Server actions may repeat any failed jobs as needed. If you continue to experience any issues, please contact Workato…2h 52mResolved
Jan 7, 2026Workflow Apps Performance DegradationThe issue has been resolved, and customers should no longer experience errors creating Workflow Apps using templates. If you continue to experience any issues, please contact Workato Support at…1h 44mResolved
Dec 20, 2025Workato Go Indexing IssuesAfter further monitoring, this issue is now considered resolved. Documents affected during the incident will be automatically indexed. If you continue to experience any issues, please contact Workato Support at…19h 27mResolved

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How to Read This Workato Americas Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Workato Americas acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Workato Americas outage in this window ran 19h 27m, against a mean recovery of 3h 53m. If you depend on Workato Americas in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.