Worldpay Outage History
200 incidents recorded over the last 365 days, 200 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Worldpay Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 10, 2026 | INC0683378 - We are aware of potential issues with a Third PartyWe are currently aware of a technical issue that may be causing transaction processing errors on the Worldpay Core Processing (RAFT) platform. Technical resources are monitoring the issue and will provide updates as… | 14 min | Resolved |
| Oct 9, 2026 | INC0682770 - eCommerce (VAP) - Secure Scheduled Reports - AvailabilityWe have resolved the technical issue with Portals & Reporting. There was a delay in the delivery for eCommerce (VAP) Secure Scheduled Reports. Clients may have been unable to download or view their Secure Scheduled… | 1h 58m | Resolved |
| Oct 9, 2026 | INC0682598 - We are investigating potential issues with Worldpay DashboardWe have resolved the technical issue with Worldpay Dashboard. Clients may have been unable to submit Virtual Terminal payments for processing. We apologise for any inconvenience this may have caused you or your… | 58 min | Resolved |
| Oct 9, 2026 | INC0682285 - We are investigating potential issues with Portals & ReportingWe have resolved the technical issue with Portals & Reporting. The DART 312 reports are now delivered. We apologise for any inconvenience this may have caused you or your customers. | 1h 46m | Resolved |
| Oct 8, 2026 | INC0681507 - We have resolved issues with Authorization & Payments: Latin America (LatAm) Platform.We have resolved the technical issue with the Lat Am platform. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | -1 min | Resolved |
| Oct 7, 2026 | INC0679100 - Alternative Payment Method (APM) - eps - We are aware of potential issues with a third-partyThe third-party technical resources resolved their internal issue to restore services. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor the… | 1h 30m | Resolved |
| Oct 7, 2026 | INC0679081 - We are investigating issues with Authorization & PaymentsWe have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 11 min | Resolved |
| Oct 6, 2026 | INC0678085 - LatinAmerica (LatAm) - Transaction processing issue is resolved.There was an issue which impacted transaction processing for the LatAm Acquiring and Gateway platform. Some transactions may have been declined between 15:46 UTC - 15:49 UTC. Worldpay technical teams resolved an… | 0 min | Resolved |
| Oct 6, 2026 | INC0677798 - Alternative Payment Method - eps - Partial Service DisruptionThe third-party resolved an internal issue to restore service. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor the environment for stability. | 5h 39m | Resolved |
| Oct 6, 2026 | INC0647158 - Issue with a third-party acquirer, EFTPOS is resolvedThe issue was resolved without intervention from Worldpay technical teams. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor the environment for… | 0 min | Resolved |
| Oct 5, 2026 | INC0676740 - We are investigating issues with Authorization & PaymentsWe have resolved the technical issue with Authorization & Payments on the Worldpay Core Processing platform. The system is now operating as expected. We apologize for any inconvenience this may have caused you or your… | 32 min | Resolved |
| Oct 5, 2026 | INC0676789 - We are investigating potential issues with Portals & ReportingWe are currently experiencing a technical issue with Portals & Reporting. Technical resources are working to identify and resolve the issue as a matter of priority. | 9 min | Resolved |
| Oct 4, 2026 | INC0675162 - We are aware of potential issues with a Third PartyThe issue with Electronic Benefits Transfer (EBT) - Conduent was resolved without intervention from Worldpay technical teams. The service is now operating as expected. All Worldpay systems were operating normally… | 2h 0m | Resolved |
| Oct 1, 2026 | INC0672247 There is a delay in funding to a subset of clients processing airline (BSP/IATA) transactions on the Latin American (LatAm) Acquiring platform.There is a delay in funding to a subset of clients processing airline (BSP/IATA) transactions on the Latin American (LatAm) Acquiring platform. Impacted clients will experience a one-business day delay in receiving… | 1h 42m | Resolved |
| Sep 30, 2026 | INC0671488 - Worldwide Payment Gateway (WPG) - RevolutThere was an increase in failures for transactions processing through the issuer, Revolut, on the Worldwide Payment Gateway (WPG) platform. Some transactions may have been declined between 18:26 UTC - 20:04 UTC. The… | -51 min | Resolved |
| Sep 30, 2026 | INC0670578 - WP Core Processing - RAFT - Transaction Processing is resolved.The Third Party has resolved the technical issue with WP Core Processing - RAFT - Transaction Processing. The service is now operating as expected. | -1 min | Resolved |
| Sep 29, 2026 | INC0670152 - Credit/Debit Network | VisaThere was an increase in failures for transactions processing on the Visa network. A third-party issuer behind Visa resolved an internal issue to restore service. All Worldpay systems were operating normally. Worldpay… | 2h 15m | Resolved |
| Sep 29, 2026 | INC0669956 | eCommerce (VAP) - Secure Scheduled Reports (SSR) - AvailabilityWe have resolved the technical issue with Portals & Reporting. eCommerce (VAP) SSR reports were delayed in being delivered to clients. All reports are available to download or view as of 14:51 ET. We apologize for any… | 2h 15m | Resolved |
| Sep 28, 2026 | INC0669055 - Alternative Payment Method (APM) - iDealThe issue was resolved without intervention from Worldpay technical teams. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor the environment for… | 1h 30m | Resolved |
| Sep 28, 2026 | INC0669022 - A third-party issue is causing an increase in transaction authorization failures on the Visa networkWe have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 8h 21m | Resolved |
| Sep 28, 2026 | INC0667838 - US IVR Telephony service.The connectivity issue has been resolved. US IVR Telephony services are now functioning as intended. | 2h 15m | Resolved |
| Sep 28, 2026 | INC0667506 - Issue with a third-party acquirer, EFTPOS is resolvedThe issue was resolved without intervention from Worldpay technical teams. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor the environment for… | 0 min | Resolved |
| Sep 27, 2026 | [Incident Number] - We are aware of potential issues with a Third PartyWe are currently aware of a technical issue with the Mastercard Debit network that may be causing transaction authorization failures. Technical resources are monitoring the issue and will provide updates as received. | 19 min | Resolved |
| Sep 27, 2026 | INC0666627 - We are investigating issues with Authorization & PaymentsThe issue was resolved without technical intervention by Worldpay resources. Worldpay will continue to monitor the environment for stability. | 13 min | Resolved |
| Sep 27, 2026 | INC0666458 - We are aware of potential issues with a Third PartyThe issue was resolved without intervention from Worldpay technical resources. 3D Secure Authentication requests may have failed to process through Cardinal. The system is now operating as expected. We apologise for any… | 24 min | Resolved |
| Sep 27, 2026 | INC0666453 - We are aware of potential issues with Interlink networkThe issue was resolved without technical intervention by Worldpay resources. The service is now operating as expected. Worldpay will continue to monitor the environment for stability. | 1h 30m | Resolved |
| Sep 27, 2026 | INC0666335 - We are aware of potential issues with a third-party issuer behind the Mastercard Debit network.The issue was resolved without technical intervention from Worldpay resources. All Worldpay systems were operating normally. | 18 min | Resolved |
| Sep 26, 2026 | [Incident Number] - We are aware of potential issues with a Third PartyThe third-party has resolved an internal issue to restore service. Visa has confirmed that transaction authorizations are processing as expected. Worldpay will continue to monitor the environment for stability. | 4h 24m | Resolved |
| Sep 25, 2026 | INC0665639 - A third-party issue is causing an increase in transaction authorization failures on the Visa networkThe Third Party has resolved the technical issue with transaction authorizations that was causing failures on the Visa network. The service is now operating as expected. | 5h 6m | Resolved |
| Sep 25, 2026 | INC0665567 - Authorizations & Payments - VisaThere was an increase in failures for transactions processing on the Visa network. Transactions were impacted between 15:28 ET - 15:40 ET. The issue resolved without intervention from Worldpay resources. All Worldpay… | -26 min | Resolved |
| Sep 25, 2026 | INC0665327 - Worldwide Payment Gateway (WPG) - Cardinal 3D Secure AuthenticationThe issue was resolved without intervention from Worldpay technical resources. 3D Secure Authentication requests may have intermittently failed to process through Cardinal. The system is now operating as expected. We… | 30 min | Resolved |
| Sep 24, 2026 | INC0663518 - We are aware of potential issues with a third-party Alternative Payment Method (APM)There was a technical issue with the Alternative Payment Method - iDeal that may have been causing declines on payments. The issue resolved without intervention from Worldpay technical resources. All Worldpay systems… | 16 min | Resolved |
| Sep 22, 2026 | INC0660036 - We are investigating issues with Tokenization requests on the Access Worldpay platform.There was an incident affecting the token service on the Access Worldpay platform. Some transactions may have resulted in a timeout or have been declined. Worldpay technical resources identified an unexpected issue with… | 19 min | Resolved |
| Sep 22, 2026 | INC0659556 - We have resolved issues with Authorization & Payments.We have resolved the technical issue with the token service on the Access Worldpay platform. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers… | 0 min | Resolved |
| Sep 21, 2026 | INC0658940 - Integrated Payments - Express - Transaction processingWorldpay technical resources resolved an internal issue to restore service. Worldpay teams will continue to monitor the environment for stability. | 37 min | Resolved |
| Sep 20, 2026 | INC0657165 - We are aware of potential issues with a Third PartyThe Third Party has resolved the technical issue with transaction authorizations. The service is now operating as expected. | 2h 55m | Resolved |
| Sep 19, 2026 | INC0655989 - We have resolved issues with Authorization & Payments on the Latin America (LatAm) Gateway.We have resolved the technical issue with Authorization & Payments on the Latin America (LatAm) Gateway. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your… | 0 min | Resolved |
| Sep 18, 2026 | INC0654634 - A network issue affected traffic for transactions on multiple Worldpay platforms.Traffic was automatically routed to an alternate path to mitigate impact. Worldpay will continue to monitor the processing environment for stability. | -44 min | Resolved |
| Sep 18, 2026 | INC0654618 - We have resolved issues with Authorization & Payments.We have resolved the technical issue with Enterprise Web Services (EWS) tokenization requests on the eCommerce - Value Added Platform (VAP). The system is now operating as expected. We apologise for any inconvenience… | -219 min | Resolved |
| Sep 16, 2026 | INC0652637 - Credit/Debit Network - Visa: Visa has reported that failures were resolved as of 20:08 ET. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor the environment for stability. | 2h 45m | Resolved |
| Sep 16, 2026 | INC0652739 - Mastercard Debit (Maestro) - Transaction AuthorizationsThere was an increase in failures for transaction authorizations processing on the Mastercard Debit platform. Some transactions may have been declined between 16:15 ET - 16:16 ET. The issue was resolved without… | -68 min | Resolved |
| Sep 16, 2026 | INC0652454 - Google Pay - Transaction AuthorisationsGoogle technical resources confirmed they resolved their internal issue at 16:37 UTC. WPG advised that transactions have resumed normal levels at 16:13 UTC. Worldpay will continue to monitor the environment. | 1h 16m | Resolved |
| Sep 16, 2026 | INC0652468 - We are aware of potential issues with a Third Party Acquirer - iyzicoThe issue was resolved without technical intervention from Worldpay teams. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor the environment for… | 8h 1m | Resolved |
| Sep 16, 2026 | INC0652327 - We are aware of potential issues with a Third-Party POS Terminal provider.There was a third-party issue which impacted transactions processed with Verifone-T650 POS terminals on the Worldpay Core Processing (RAFT) platform. The third-party has resolved an internal certificate issue to restore… | 54 min | Resolved |
| Sep 16, 2026 | INC0652044 - We are aware of potential issues with a Third PartyThe Third Party has resolved the technical issue which impacted transaction authorizations processing through IYZICO. All Worldpay systems were operating normally. Worldpay will continue to monitor the environment for… | 2h 30m | Resolved |
| Sep 15, 2026 | INC0651469 - We are aware of potential issues with a Third Party 3DSecure Authentication provider.The third-party technical resources have resolved their issue. Worldpay resources monitored the environment for stability before declaring End of Impact. All Worldpay systems were operating normally. Some 3DS… | 37 min | Resolved |
| Sep 15, 2026 | INC0651469 - Transaction authorizations were failing to complete 3D Secure (3DS) authenticationThere was a third-party issue which resolved without intervention from Worldpay technical resources. All Worldpay systems were operating normally. Worldpay will continue to monitor the processing environment for… | 0 min | Resolved |
| Sep 15, 2026 | INC0651010 - Worldwide Payment Gateway (WPG) - IYZICO - Transaction AuthorizationsThe Third Party has resolved the technical issue with payments through IYZICO. The service is now operating as expected. | 0 min | Resolved |
| Sep 14, 2026 | INC0650292 - Worldwide Payment Gateway (WPG) - iyzico - Transaction AuthorizationsThe third-party has resolved the technical issue with payments through iyzico. The service is now operating as expected. | 52 min | Resolved |
| Sep 10, 2026 | INC0647228 - eCommerce (VAP) - Funding DelayWe have resolved the technical issue with Funding & Payouts. eCommerce (VAP) clients who are funded via Bank of Montreal (BMO) and were scheduled to receive funding on 09-Sep-2026, experienced a one-business day delay… | 3h 3m | Resolved |
| Sep 10, 2026 | INC0647009 - eCommerce (VAP) - iQ ReportingWe have resolved the technical issue with Portals & Reporting. eCommerce (VAP) - iQ reports were delayed in being delivered to clients today, 10-Sep-2026. All reports are available as of 11:27 ET. | 1h 35m | Resolved |
| Sep 8, 2026 | INC0645194 - Projected Available Balance (Wallet Balance) - Incorrect Available BalancesThere was a third-party issue which caused incorrect balances in the Dynamic Payout - Projected Available Balance (Wallet Balance) report. The third-party has resolved their internal file issue and confirmed that all… | 188h 23m | Resolved |
| Sep 8, 2026 | INC0644988 - Portals and Reporting - eCommerce (VAP)We have resolved the technical issue with Portals & Reporting. There was a delay in the delivery for eCommerce (VAP) iQ reports. All affected reports are now available. We apologize for any inconvenience this may have… | 1h 11m | Resolved |
| Sep 8, 2026 | INC0644896 - EFT POS - Transaction AuthorizationsThe Third Party has resolved the technical issue which caused an increase in failures for transactions processing on the EFT POS platform. The service is now operating as expected. All Worldpay systems were operating… | 1h 16m | Resolved |
| Sep 8, 2026 | INC0644591 - We have resolved issues with Access Worldpay Token ServiceThe issue resolved without technical intervention from Worldpay. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. Worldpay will continue to monitor… | 0 min | Resolved |
| Sep 7, 2026 | INC0642247 - There is one-day funding delay for a subset of merchants processing over the eCommerce (VAP) platform.Worldpay technical resources confirmed that the file from Bank of Montreal (BMO) was successfully processed as of 13:27 ET and impacted merchants have been funded. | 31h 0m | Resolved |
| Sep 5, 2026 | INC0641592 -Credit/Debit Network - Visa - Transaction AuthorizationsThe Third Party has resolved the technical issue with transaction authorizations on the Visa Credit/Debit Network. The service is now operating as expected. | 1h 53m | Resolved |
| Sep 4, 2026 | INC0641355 - ATH Network - Transaction AuthorizationsThere was an increase in failures for transaction authorizations on the ATH Network. Some transactions may have been declined between 11:48 ET - 12:07 ET. The issue was resolved without intervention from Worldpay… | -54 min | Resolved |
| Sep 3, 2026 | INC0640049 - Mastercard - Transaction AuthorizationsWe were aware of a technical issue which impacted multiple Mastercard services and resulted in increased latency and transaction authorization failures for the Worldwide Payment Gateway. Third-party technical teams have… | 2h 46m | Resolved |
| Sep 3, 2026 | INC0640049 - Worldwide Payment Gateway (WPG) - Mastercard - Transaction AuthorizationsWe are currently aware of an external third-party issue which is impacting multiple Mastercard services that may be causing latency and increased transaction authorization failures processing on the Worldwide Payment… | 0 min | Resolved |
| Sep 3, 2026 | INC0639789 - We are investigating issues with Authorization & PaymentsWe have resolved the technical issue with Authorization & Payments for China UnionPay (CUP) transactions on the Hosted Payment Pages (HPP) platform.. The system is now operating as expected. We apologise for any… | 1h 51m | Resolved |
| Sep 2, 2026 | INC0639009 - We are aware of potential issues with a Third Party impacting the iDeal serviceThe third-party technical issue with iDeal that was causing issues with Authorization & Payments is now resolved. The system is now operating as expected. We apologise for any inconvenience this may have caused you or… | 1h 6m | Resolved |
| Sep 2, 2026 | INC0638813 - eCommerce ALL (VAP) is resolved.The issue resolved without intervention from Worldpay technical resources. Worldpay will continue to monitor the environment for stability. | 0 min | Resolved |
| Sep 1, 2026 | INC0638076 - We are investigating potential issues with monthly Billing Invoices on the Worldwide Payment GatewayWe have resolved the technical issue with monthly Billing Invoices on the Worldwide Payment Gateway. Clients may have experienced a delay in receiving their monthly billing invoice. All delayed invoices have been… | 49h 45m | Resolved |
| Sep 1, 2026 | INC0637867 - We are investigating potential issues with Funding & PayoutsThe technical issue that caused a delay with receipt of Faster Payments has been resolved. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 2h 19m | Resolved |
| Sep 1, 2026 | INC0637867 - We are investigating issues with Authorization & PaymentsWe are currently experiencing a technical issue with Authorization & Payments. Technical resources are working to identify and resolve the issue as a matter of priority. | 6 min | Resolved |
| Aug 31, 2026 | INC0636780 - There was a third-party issue which affected transaction processing on Verifone-T650 POS terminals.Some transactions processed on Verifone-T650 POS terminals may have been declined or resulted in an error. Third-party technical resources have resolved an internal issue to restore service. All Worldpay systems… | 1h 55m | Resolved |
| Aug 30, 2026 | INC0635885 - We are aware of potential issues with a Third PartyThe issue resolved without technical intervention from Worldpay. Worldpay will continue to monitor the environment for stability. The service is now operating as expected. | 7 min | Resolved |
| Aug 29, 2026 | INC0635647 - We are investigating issues with payouts.We are currently experiencing a technical issue with payouts not processing as intended on the Worldpay Alternative Payments platform (WPAP). Technical resources are working to identify and resolve the issue as a matter… | 1h 14m | Resolved |
| Aug 29, 2026 | INC0635158-Credit/Debit Network - Visa - Transaction AuthorizationsAs of 20:40 ET, transactions were processing as expected, and End of Impact was declared. The issue was resolved without technical intervention from Worldpay resources. All Worldpay systems were operating normally… | 46 min | Resolved |
| Aug 28, 2026 | INC0635158-Credit/Debit Network - Visa - Transaction AuthorizationsThe issue was resolved without technical intervention from Worldpay resources. All Worldpay systems were operating normally. Worldpay will continue to monitor the processing environment for stability. | 42 min | Resolved |
| Aug 27, 2026 | INC0633401 - We have resolved issues with Authorization & Payments.Worldpay technical teams identified that a third-party network provider had encountered an unexpected event and have redirected traffic to mitigate impact. Worldpay will continue to monitor the environment for stability. | 0 min | Resolved |
| Aug 26, 2026 | INC0632256 - We are investigating potential issues with Funding & PayoutsWe have resolved the technical issue with Funding & Payouts. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 46 min | Resolved |
| Aug 24, 2026 | INC0630641 - LatinAmerica (LatAm) - Transaction processing issue is resolved.There was an issue which impacted transaction processing for LatAm - Acquiring (Argentina), LatAm - Acquiring (Brazil), LatAm - Acquiring (Colombia), and LatAm - Acquiring (Mexico) regions. The issue resolved without… | 0 min | Resolved |
| Aug 23, 2026 | INC0628878 - We are aware of potential issues with a Third PartyThe issue resolved without intervention from Worldpay technical teams. All Worldpay systems were operating normally throughout the incident. Worldpay will continue to monitor the environment for stability. | 44h 42m | Resolved |
| Aug 22, 2026 | INC0628688 - We are aware of potential issues with a Third PartyThe Third Party has resolved the technical issue with the Accel network. The service is now operating as expected. | 45h 58m | Resolved |
| Aug 22, 2026 | INC0628485 - We are aware of potential issues with a Third PartyWe are continuing to experience a technical issue with Conduent network that may be causing processing errors for Electronic Benefit Transfer (EBT) transactions. Our technical resources continue to work with the Third… | 1h 24m | Resolved |
| Aug 21, 2026 | INC0627879 - There was an issue with a Third PartyThere was a third-party technical issue which caused an increase in failures for transaction authorizations on the NYCE network. The issue was resolved without intervention from Worldpay technical resources. All… | -47 min | Resolved |
| Aug 21, 2026 | INC0627464 - We are investigating potential issues with Funding & PayoutsWe have resolved the technical issue with Funding & Payouts. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 65h 36m | Resolved |
| Aug 20, 2026 | INC0625616 - Mastercard Debit - Transaction AuthorizationsThe third-party has resolved the technical issue which caused an increase in failures for transactions processing on the Mastercard Debit network. All Worldpay systems were operating normally throughout the duration of… | 24 min | Resolved |
| Aug 19, 2026 | INC0624591 - Worldpay Processing - Multiple Platforms - Transaction AuthorizationsWe have resolved the technical issue with Authorization & Payments. There was an increase in failures for transaction authorizations on the Integrated Payments (Express, MercuryPay, triPOS Cloud), Paymetric, Worldpay… | 40 min | Resolved |
| Aug 19, 2026 | INC0624376 - We are aware of potential issues with a Third PartyThe third-party has resolved the technical issue which caused an increase in failures for transaction authorizations processing via the Mastercard Send Service platform. The service is now operating as expected. All… | 2h 1m | Resolved |
| Aug 15, 2026 | INC0619188 - We are aware of potential issues with a Third PartyThe Third Party has resolved the technical issue with transaction processing. The service is now operating as expected. | 2h 0m | Resolved |
| Aug 15, 2026 | INC0619134 - LatinAmerica (LatAm) - Transaction processing issue is resolved.There was a Third Party issue that impacted transaction processing for LatAm - Acquiring (Argentina), LatAm - Acquiring (Brazil), LatAm - Acquiring (Colombia and LatAm - Acquiring (Mexico) regions. The third-party has… | 0 min | Resolved |
| Aug 12, 2026 | INC0616741 - Worldwide Payment Gateway (WPG) - iyzico - Payment ProcessingThere was an increase in failures for payments processing through the acquirer, iyzico, on the Worldwide Payment Gateway (WPG) platform. Some payments processing through iyzico may have resulted in an error or been… | -23 min | Resolved |
| Aug 11, 2026 | ATH Network - Transaction AuthorizationsThere was an increase in failures for transactions processing on the ATH network. Some transactions may have been declined. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay… | -33 min | Resolved |
| Aug 11, 2026 | INC0615168 - Mastercard Debit - Transaction AuthorizationsThere was an increase in failures for transactions processing on the Mastercard Debit network. Some Debit transactions may have been declined between 09:53 ET – 10:02 ET. The issue was resolved without intervention from… | 46 min | Resolved |
| Aug 10, 2026 | INC0613147 - We have resolved issues with Authorization & Payments.We have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | -1 min | Resolved |
| Aug 9, 2026 | INC0612666 - Electronic Benefit Transfer (EBT) transaction authorizations - FIS Global is resolved.The issue affecting Electronic Benefit Transfer (EBT) transactions across multiple states on the FIS Global network was resolved without technical intervention from Worldpay. The environment continues to be monitored to… | 0 min | Resolved |
| Aug 9, 2026 | INC0612578 - We are aware of potential issues with a Third PartyThe incident resolved without technical intervention from Worldpay. Worldpay systems functioned normally throughout the incident. Worldpay will continue to monitor the environment for stability. | 1h 6m | Resolved |
| Aug 8, 2026 | INC0612342 - We are aware of potential issues with a Third PartyWe are currently aware of a technical issue with the FIS Global network that may be causing impact to Electronic Benefit Transfer (EBT) transactions in multiple states. Technical resources are monitoring the issue and… | 47 min | Resolved |
| Aug 8, 2026 | INC0612123 - We are aware of potential issues with a Third PartyPlatform Affected: Retraction - Credit/Debit Network - Visa Issue: There was no third-party incident causing intermittent transaction processing errors on the Visa network. Status: Retraction Impact: There was no… | 16h 17m | Resolved |
| Aug 7, 2026 | INC0610914 - We are aware of potential issues with a Third PartyWe are currently aware of a technical issue with Mastercard Debit (Maestro) network that may be causing intermittent transaction processing errors. Technical resources are monitoring the issue and will provide updates… | 6h 7m | Resolved |
| Aug 6, 2026 | INC0610631 - Worldwide Payment Gateway - Transaction AuthorisationsWorldpay technical teams isolated traffic to mitigate the impact. Worldpay will continue to monitor the environment to ensure stability. | 2h 16m | Resolved |
| Aug 6, 2026 | INC0610607 - Credit/Debit Network - AccelThe issue resolved without any technical intervention by Worldpay. All Worldpay systems were operating normally throughout the incident, and the environment was monitored until 12:55 ET to ensure stability. | 42 min | Resolved |
| Aug 5, 2026 | INC0609756 - Electronic Benefit Transfer (EBT) - Women, Infants, and Children (WIC) - FIS GlobalThere was a third-party issue which affected Electronic Benefit Transfer (EBT) and Women, Infants, and Children (WIC) transactions processing in multiple states. FIS Global technical resources identified and resolved an… | 5h 26m | Resolved |
| Aug 5, 2026 | INC0609617 - We have observed issues with Authorization & Payments.We observed an issue with Authorization & Payments on the Worldpay Core Processing (RAFT) and eCommerce (VAP) platforms. Automated processes routed traffic to a redundant path to mitigate impact. Worldpay will continue… | 0 min | Resolved |
| Aug 5, 2026 | INC0608626 - Worldwide Payment Gateway - Transaction AuthorisationsWe have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 2h 20m | Resolved |
| Aug 1, 2026 | INC0604954 Worldwide Payment Gateway (WPG) - iyzico - Transaction AuthorizationsThe Third Party has resolved the technical issue with payments through iyzico. The service is now operating as expected. | 8h 49m | Resolved |
| Jul 31, 2026 | INC0604918 Credit/Debit Network - VisaThe Third Party has resolved the technical issue with authorizations on Visa network. The service is now operating as expected. | 8h 42m | Resolved |
| Jul 31, 2026 | INC0604824 - Worldpay Processing - Transaction AuthorizationsWe have resolved the technical issue with Authorization & Payments. There was an increase in failures for transactions processing on the eCommerce (VAP), Integrated Payments - Express & MercuryPay and Worldpay Core… | 35 min | Resolved |
| Jul 31, 2026 | INC0604488 - Women, Infants, and Children (WIC) - FIS GlobalThere is an increase in failures for Women, Infants, and Children (WIC) transactions in the state of New York processing on the FIS Global network. Some Women, Infants, and Children (WIC) transactions may be declined… | 78h 44m | Resolved |
| Jul 30, 2026 | INC0603684 - Electronic Benefits Transfer (EBT) - ConduentThere is an increase in Electronic Benefit Transfer (EBT) transaction failures processing on the Conduent network. Some Electronic Benefit Transfer (EBT) transactions may be declined. Conduent and Worldpay technical… | 100h 7m | Resolved |
| Jul 30, 2026 | INC0603069 - Worldwide Payment Gateway - Transaction AuthorisationsThe issue resolved without any technical intervention from Worldpay. Worldpay will continue to monitor the processing environment for stability. We apologise for any inconvenience this may have caused you or your… | 2h 20m | Resolved |
| Jul 28, 2026 | INC0600106 - We are investigating issues with Authorization & Payments for Amex on the WPG platformWe have resolved the technical issue with Authorization & Payments for American Express transactions on the Worldwide Payment Gateway (WPG) platform. The system is now operating as expected. We apologise for any… | 0 min | Resolved |
| Jul 27, 2026 | INC0599902 - We are aware of potential issues with a Third PartyWe are currently aware of a technical issue with the Pulse network that may be causing declines on transaction authorizations. Technical resources are monitoring the issue and will provide updates as received. Worldpay… | 167h 43m | Resolved |
| Jul 27, 2026 | INC0599745 - We are aware of potential issues with a Third PartyThe resolved without intervention by Worldpay technical resources. All Worldpay systems were operating normally throughout the duration of the incident. The environment will continue to be monitored for stability. | 5h 19m | Resolved |
| Jul 26, 2026 | [Incident Number] - We are aware of potential issues with a Third PartyWe are currently aware of a technical issue with the Pulse network that may be causing transaction authorization failures. Technical resources are monitoring the issue and will provide updates as received. | 192h 10m | Resolved |
| Jul 25, 2026 | INC0595996 - Pulse Network - Authorization & PaymentsTransaction authorizations were intermittently timing out when processing on the Pulse network. Some Pulse transactions may have timed out during processing. The issue was resolved without technical intervention by… | 1h 16m | Resolved |
| Jul 24, 2026 | INC0595996 - Pulse Network - Authorization & PaymentsThe issue was resolved without intervention from Worldpay technical resources. Transaction authorizations were intermittently timing out when processing on the Pulse network. All Worldpay systems were operating normally… | 1h 15m | Resolved |
| Jul 24, 2026 | INC0595399 - Credit/Debit Network - Pulse - Transaction AuthorizationsA third-party issue at Pulse intermittently caused transaction authorization attempts to go to error. The issue resolved without any technical intervention by Worldpay resources. | 0 min | Resolved |
| Jul 23, 2026 | INC0594968- Integrated Payments - triPOS CloudThere was a third-party issue which caused an increase in failures for transactions processing on the Integrated Payments - triPOS Cloud platform. Traffic was redirected away from the affected region to mitigate the… | 57 min | Resolved |
| Jul 23, 2026 | INC0594741-Worldpay Alternative Payments (WPAP) - Payouts - ModulrThere was an increase in failures for Payouts processing through Modulr on the Worldpay Alternative Payments (WPAP) platform. The issue was resolved without intervention from Worldpay resources. All Worldpay systems… | 31 min | Resolved |
| Jul 23, 2026 | INC0594744 - We have resolved issues with Authorization & Payments.We have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | -155 min | Resolved |
| Jul 22, 2026 | INC0594002 - Integrated Payments - Express, MercuryPay and triPOS Cloud & Worldpay Core Processing (RAFT) - Transaction AuthorizationsAs of 19:15 ET, the issue with increased tokenization failures for transaction authorizations processing on the Integrated Payments - Express, MercuryPay, and triPOS Cloud platforms was resolved. The incident was… | 4h 53m | Resolved |
| Jul 22, 2026 | INC0593924 - Credit/Debit Network - Pulse - Transaction AuthorizationsWe were aware of a third-party issue at Pulse which affected transaction authorizations attempts to go to error. The issue was resolved without technical intervention by Worldpay Resources. | 22 min | Resolved |
| Jul 22, 2026 | INC0593912 - 3D Secure - AuthenticationWe were aware of a third-party issue at Cardinal which caused 3D Secure Authentication attempts to go to error. The issue was resolved without technical intervention by Worldpay Resources. | 55 min | Resolved |
| Jul 22, 2026 | INC0593213 - We are aware of a Third-Party an incident which caused some 3D Secure authentication attempts to go to error when processing through Cardinal.A Third-party Access Control Server (ACS) provider resolved their internal issue to restore service. Worldpay will continue to monitor the environment for stability. | 33 min | Resolved |
| Jul 21, 2026 | INC0592447 - eCommerce (VAP) - iQ ReportingWe have resolved the technical issue with Portals & Reporting. eCommerce (VAP) iQ reports are delayed in generation. We apologize for any inconvenience this may have caused you or your customers. | 1h 42m | Resolved |
| Jul 20, 2026 | INC0591145 - We are investigating issues with increased latency on the Worldpay Total platform.We are currently experiencing a technical issue causing latency on the Worldpay Total platform. Technical resources are working to identify and resolve the issue as a matter of priority. | 341h 8m | Resolved |
| Jul 19, 2026 | INC0589566 - We are aware of potential issues with a Third PartyWe are currently aware of a technical issue with a third-party processor causing transaction failures on the Latin American Gateway. Technical resources are monitoring the issue and will provide updates as received. | 360h 26m | Resolved |
| Jul 19, 2026 | INC0589456 - We are aware of potential issues with a Third PartyWe are currently aware of a technical issue with the Accel network that may be causing transaction failures. Worldpay and Accel/Fiserv technical resources are monitoring the issue and will provide updates as received. | 364h 20m | Resolved |
| Jul 17, 2026 | INC0580923 - iQ - Reporting and StatementsWe have resolved the technical issue with Portals & Reporting. Users may have experienced latency when retrieving their Reports and Statements within iQ. Additionally, there was a delay in the delivery for a subset of… | 2h 7m | Resolved |
| Jul 17, 2026 | INC0579251 - We are aware of potential issues with a Third PartyThe Third Party has resolved the technical issue with iDEAL payments. The service is now operating as expected. | 53 min | Resolved |
| Jul 15, 2026 | INC0573527 - eCommerce (VAP) - eCheck Verification FailuresThe Third Party has resolved the technical issue which affected eCheck transaction authorizations that utilize verification and eCheck Verification transactions on the eCommerce (VAP) platform. The service is now… | 3h 27m | Resolved |
| Jul 15, 2026 | INC0573155 - We are aware of a Third-Party issue which is causing some 3D Secure authentication attempts to go to error when processing through Cardinal.We have resolved the technical issue for 3D Secure Authentications with third-party provider, Cardinal (Authorization & Payments). The system is now operating as expected. We apologise for any inconvenience this may… | 52 min | Resolved |
| Jul 15, 2026 | INC0572869 - We have resolved issues with Authorization & Payments.The incident was resolved without technical intervention from Worldpay resources. Worldpay will continue to monitor the environment for stability. | 0 min | Resolved |
| Jul 9, 2026 | INC0568076 - We are aware of issues with Authorization & Payments on the Worldpay Total platform.Worldpay monitoring tools observed intermittent connectivity issues to the Worldpay Total platform. Approximately 0.5% -1.0% of transactions were failing to connect. Re-attempted transactions may have been successful… | 56 min | Resolved |
| Jul 8, 2026 | INC0567029 - eCommerce (VAP) - iQ ReportsWe have resolved the technical issue with Portals & Reporting. eCommerce (VAP) iQ reports were delayed in being delivered. The reports are now available to download or view. We apologize for any inconvenience this may… | 1h 34m | Resolved |
| Jul 6, 2026 | INC0564756-Women, Infants, and Children (WIC) - Transaction AuthorizationsAs of 13:28 ET, the incident resolved without any technical intervention from Worldpay teams. All Worldpay systems were operating normally throughout the incident. Worldpay will continue to monitor the environment for… | 14 min | Resolved |
| Jul 6, 2026 | INC0564610 - We are aware of potential issues with a Third Party Alternative Payment MethodThere was an incident affecting transaction authorizations processing through the Alternative Payment Method (APM) - iDeal. Some transactions processing through iDeal may have been declined. The issue resolved without… | 21 min | Resolved |
| Jul 6, 2026 | INC0564498 - We are investigating potential issues with Portals & ReportingWe are currently experiencing a technical issue with Portals & Reporting. Technical resources are working to identify and resolve the issue as a matter of priority. | 677h 59m | Resolved |
| Jul 6, 2026 | INC0564365 - There was an incident which affected tokenization requests and transaction authorizations on the Paymetric Xi-Intercept eCommerce platform.There was an incident which affected tokenization requests and transaction authorizations on the Paymetric Xi-Intercept eCommerce platform. Some tokenization requests may have resulted in an error, and transactions may… | 39 min | Resolved |
| Jul 5, 2026 | [Incident Number] - We are aware of potential issues with a Third PartyConduent technical resources have identified an internal error and are working towards resolution. Technical resources are monitoring the issue and will provide updates as received. | 700h 7m | Resolved |
| Jul 4, 2026 | INC0561250 We are aware of an issue intermittently affecting transaction authorizations processing through the Alternative Payment Method (APM) - iDeal.iDEAL support teams confirmed a third-party provider has resolved their internal issue and restored service. All Worldpay systems operated normally throughout the incident. Worldpay will continue to monitor the… | 1h 33m | Resolved |
| Jul 2, 2026 | INC0557136 - eCommerce (VAP) - iQ - ReportsWe have resolved the technical issue with Portals & Reporting. eCommerce (VAP) iQ reports were delayed. All reports are available to download or view as of 10:37 ET. We apologize for any inconvenience this may have… | 41 min | Resolved |
| Jul 2, 2026 | INC0556758 - We have resolved issues with Authorization & Payments.We have resolved a technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 0 min | Resolved |
| Jul 1, 2026 | INC0555984 - eCommerce (VAP) - iQ Reports- AvailabilityThe technical issue with Portals & Reporting has now been resolved. The affected eCommerce (VAP) - iQ reports are now available. | 57 min | Resolved |
| Jun 30, 2026 | INC0554680 - We are investigating issues with Authorization & PaymentsThe incident was resolved without technical intervention from Worldpay resources. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor the environment… | 56 min | Resolved |
| Jun 27, 2026 | INC0551598 We are aware of an incident intermittently affecting Electronic Benefit Transfer (EBT) and Women, Infants, and Children (WIC) transaction authorizations for multiple states.We are currently investigating this issue. | 889h 1m | Resolved |
| Jun 26, 2026 | INC0549763 - We are investigating potential issues with Portals & ReportingWe have resolved the technical issue with Portals & Reporting. The service is now operating as expected. A subset of customers may have experienced duplicate chargeback entries within the eCommerce (VAP) iQ portal. We… | 274h 40m | Resolved |
| Jun 24, 2026 | INC0549323 - We are aware of potential issues with a third-partyThe incident resolved without any technical intervention from Worldpay teams. All Worldpay systems were operating normally throughout the incident. Worldpay will continue to monitor the environment for stability. | 35 min | Resolved |
| Jun 24, 2026 | INC0548416 - There was an incident affecting transaction authorizations on the Latin American Gateway.Some transactions may have been declined. Worldpay technical resources rerouted traffic to restore service. Worldpay will continue to monitor the processing environment for stability. | 0 min | Resolved |
| Jun 24, 2026 | INC0538187 - We are investigating potential issues with Funding & PayoutsWe have resolved the technical issue with Funding & Payouts on the Worldpay Total platform. A subset of Worldpay Total customers who were scheduled to receive funding 24-Jun-2026, will receive funds 25-Jun-2026 or… | 2h 0m | Resolved |
| Jun 23, 2026 | INC0538187 - A power grid issue caused a temporary power disruption which impacted transaction authorisation and tokenization requests on multiple platforms.A third-party power disruption caused intermittent transaction authorisation and tokenization issues on some Worldpay platforms. Our technical teams have completed restoration efforts and are now observing stability on… | 2h 46m | Resolved |
| Jun 22, 2026 | INC0536042 - Women, Infants, and Children (WIC) - Transaction AuthorizationsConduent technical resources resolved an internal issue to restore service. Worldpay monitoring tools observed recovery at 21:00 ET. Some Women, Infants, and Children (WIC) transactions may have been declined. All… | 2h 1m | Resolved |
| Jun 20, 2026 | INC0534478 - We are aware of potential issues with a Third PartyWorldpay technical support has completed a routing change to bypass the issue. However, any transactions still attempting to process with 'filtered spend' data may be declined. Affected merchants may attempt to stop… | 1062h 13m | Resolved |
| Jun 19, 2026 | INC0533808 - Credit/Debit Network - Accel - Transaction AuthorizationsWe are currently aware of a technical issue impacting the Accel network which is causing an increase in transaction failures. Technical resources are monitoring the issue and will provide updates as received. | 1082h 48m | Resolved |
| Jun 19, 2026 | INC0533486 - We have resolved issues with Authorization & Payments.We have resolved the technical issue with Authorization & Payments affecting transaction processing though Worldpay Hosted Payment Pages, between 08:14 UTC and 08:19 UTC. The system is now operating as expected. We… | 0 min | Resolved |
| Jun 19, 2026 | INC0533525 - We are investigating issues with Authorization & PaymentsWe have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 18 min | Resolved |
| Jun 18, 2026 | INC0533214 - Alternative Payment Method (APM) - eps - We are aware of potential issues with a third-partyeps technical resources resolved an internal issue to restore service. All Worldpay systems were operating normally throughout the duration of this issue. Worldpay will continue to monitor the environment for stability. | 4h 3m | Resolved |
| Jun 17, 2026 | INC0532186 - Alternative Payment Method - iDeal - Authorizations and PaymentsThe third-party has resolved their internal issue to restore service. Authorizations and payments processing through the Alternative Payment Method (APM) - iDeal may have been declined. Worldpay will continue to monitor… | 13 min | Resolved |
| Jun 16, 2026 | INC0531079 - We are investigating issues impacting Visa Authorization & PaymentsThe third-party has resolved the technical issue which impacted Visa Authorizations and Payments. All Worldpay systems were operating normally throughout the duration of the incident. Worldpay will continue to monitor… | 25 min | Resolved |
| Jun 16, 2026 | INC0531086 - Pazien - Portal and Reporting - Missing or incomplete dataWe have resolved the technical issue with Portals & Reporting which caused missing or incomplete data for the Pazien portal and Pazien reports. Worldpay has completed processing and all data uploaded. We apologise for… | 21h 44m | Resolved |
| Jun 16, 2026 | INC0531003 - There is a delay in the delivery of eCommerce (VAP) - iQ reportsWe have resolved the technical issue with Portals & Reporting. There was a delay in the delivery of eCommerce (VAP) iQ reports for today, 16-June-2026. We apologize for any inconvenience this may have caused you or your… | 1h 15m | Resolved |
| Jun 16, 2026 | INC0531002 - We are investigating potential issues with Funding & PayoutsWe have resolved the technical issue with Funding & Payouts for Modulr. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 17 min | Resolved |
| Jun 16, 2026 | INC0530956 - We are investigating issues with Authorization & PaymentsWe have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 57 min | Resolved |
| Jun 15, 2026 | INC0530009 - NICE/IVR phone service disruptionWe are currently investigating an issue impacting the NICE/IVR phone systems. Support teams are working towards resolution as a matter of priority. | 1180h 26m | Resolved |
| Jun 13, 2026 | INC0528769- We are aware of an incident which is affecting Women, Infants, and Children (WIC) transactions on the Conduent network.This incident has been resolved. | 51 min | Resolved |
| Jun 11, 2026 | INC0527497 - We are aware of a third-party incident affecting transaction authorizations processing through the Alternative Payment Method - iDeal.The Third Party has resolved the technical issue which caused a degradation of service for transactions processing through the Alternative Payment Method (APM) - iDeal. All Worldpay systems were operating normally… | 1h 1m | Resolved |
| Jun 11, 2026 | INC0527227 - We are aware of an issue which is intermittently preventing transaction traffic from reaching the Worldpay Total platform.We have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 14h 53m | Resolved |
| Jun 11, 2026 | INC0527118 - There was an issue with a third-party telecommunications provider which prevented transaction authorization traffic from reaching the Worldpay Total platform.There was an issue with a third-party telecommunications provider which prevented transaction authorization traffic from reaching the Worldpay Total platform. Some merchants may have experienced elevated decline rates… | 23 min | Resolved |
| Jun 10, 2026 | INC0526318 - Worldpay Processing - Connection failures for multiple platformsWe have resolved the technical issue which affected Authorization & Payments for multiple Worldpay platforms. Transactions may have failed with a timeout related failure between 18:25 UTC - 18:26 UTC for the following… | 0 min | Resolved |
| Jun 9, 2026 | INC0525477 - We are aware of an issue with a third-party.The issue has been resolved without technical intervention by Worldpay. All Worldpay systems were operating as normal throughout the incident. Worldpay will continue to monitor the environment for stability. | 37 min | Resolved |
| Jun 9, 2026 | INC0520286 - We are investigating potential issues with Funding & Payouts: Acquiring PlatformWe have resolved the technical issue with Funding & Payouts: Acquiring platform. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 46h 11m | Resolved |
| Jun 8, 2026 | INC0523637 - There was a third-party incident affecting transaction authorizations on the Accel/Transaliance network.This incident has been resolved. | 3h 10m | Resolved |
| Jun 7, 2026 | INC0522837 - We are aware of potential issues with a Third PartyWe are currently aware of a technical issue with iDeal payments that may be causing transaction failures. Technical resources are monitoring the issue and will provide updates as received. | 1369h 44m | Resolved |
| Jun 5, 2026 | INC0521378 - We are aware of potential issues with the third-party Conduent network.We are currently aware of a technical issue with the Conduent network that may be causing Electronic Benefit Transfer (EBT) and Woman, Infants and Children (WIC) transaction failures. Conduent technical resources are… | 1423h 42m | Resolved |
| Jun 4, 2026 | INC0520446 - We are investigating potential issues with Portals & Reporting: iQWe have resolved the technical issue with Portals & Reporting. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 29 min | Resolved |
| Jun 2, 2026 | INC0518145 - We are investigating potential issues with eCommerce (VAP) - Secure Scheduled ReportsWe have resolved the technical issue with Portals & Reporting. Some eCommerce (VAP) Secure Scheduled Reports (SSR) may be delayed or unavailable to view or download. The service is now operating as expected. We… | 2h 57m | Resolved |
| Jun 2, 2026 | INC0518027 - We are aware of a third-party experiencing issues processing EBT and WIC transactions.The Third Party has resolved the technical issue which caused an increase in failures for Electronic Benefit Transfer (EBT) and Women, Infants, and Children (WIC) transactions. All Worldpay systems were operating… | 2h 5m | Resolved |
| Jun 2, 2026 | INC0517802 - We are investigating potential issues with eCommerce (VAP) - iQ ReportsWe have resolved the technical issue with Portals & Reporting. eCommerce iQ reports are available as of 11:42 ET. We apologize for any inconvenience this may have caused you or your customers. | 1h 30m | Resolved |
| Jun 2, 2026 | INC0516593 - We are investigating potential issues with Funding & PayoutsWe have resolved the technical issue with Funding & Payouts on the Worldpay Total Platform (WPT). All transactions have now been processed. The service is now operating as expected. We apologise for any inconvenience… | 55 min | Resolved |
| May 30, 2026 | INC0515182 - We are aware of potential issues with a Third PartyThe Third Party has resolved the technical issue with Alternative Payment Method - iDEAL. The service is now operating as expected. | 10 min | Resolved |
| May 30, 2026 | INC0515048 - We are aware of an issue affecting transaction authorizations on the VISA network.The issue resolved without any technical intervention by Worldpay. All Worldpay systems were operating normally throughout the duration of this incident. | 2h 58m | Resolved |
| May 29, 2026 | INC0514233 - We are aware of potential issues with a Third PartyThe Third Party has resolved the technical issue with transaction processing. The service is now operating as expected. | 24 min | Resolved |
| May 29, 2026 | INC0514188 - We are aware of potential issues with a Third PartyThe Third Party has resolved the technical issue with h Electronic Benefit Transfer (EBT) transaction processing. The service is now operating as expected. | 33 min | Resolved |
| May 28, 2026 | INC0513622 - We are investigating potential issues with iQ Merchant Daily ReportsWorldpay technical resources resolved an internal issue to restore service. Worldpay will continue to monitor the environment for stability. | 3h 44m | Resolved |
| May 28, 2026 | INC0513431 - We are investigating potential issues with Portals & Reporting: DART 313 ReportsWe have resolved the technical issue which may have caused a subset of customers to have incorrect data within their DART 313 reports. The DART 313 report is available to view or download as of 20:04 UTC. We apologise… | 8h 8m | Resolved |
| May 28, 2026 | INC0513257 - We are investigating potential issues with Funding & PayoutsWe have resolved the technical issue with Funding & Payouts for Japanese Yen (Japanese currency). The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 118h 7m | Resolved |
| May 26, 2026 | INC0511453 - We are investigating potential issues with eCommerce iQ reportsWe have resolved the technical issue which delayed the availability of eCommerce iQ reports. All reports are available to view or download as of 10:40 ET. We apologize for any inconvenience this may have caused you or… | 53 min | Resolved |
| May 21, 2026 | INC0507385 - There was an issue which caused an increase in transaction authorization failures on the eCommerce (VAP) and Worldwide Payment Gateway platforms.There was a network issue which caused an increase in transaction authorization failures on the eCommerce (VAP) and Worldwide Payment Gateway platforms. Some in-flight transactions may have been declined. Retries may… | 5 min | Resolved |
| May 21, 2026 | INC0507099 - We are investigating potential issues with Portals & ReportingFollowing further investigations, Worldpay technical resources have not identified any service issues. No actions are required, all Worldpay systems are operating as expected. | 20 min | Resolved |
| May 20, 2026 | INC0506352 There was an incident which affected transaction authorizations on the Yabei Application when processing through the Worldpay Total platform.Transactions on the Yabei app were briefly unavailable, service was restored at 16:15 BST after Yabei resolved an internal issue. | 0 min | Resolved |
| May 20, 2026 | INC0506297 - There was not a third-party issue affecting the eCommerce (VAP) - Dynamic Reconciliation DashboardAfter further investigation, there was no impact from this issue. We apologize for any inconvenience this may have caused. | 23 min | Resolved |
| May 20, 2026 | INC0506076 - We are investigating potential issues with Funding & Payouts for a subset of merchants in the Australia and APAC regions.The Funding & Payouts were successfully delivered earlier today for a subset of merchants in the Australia and APAC regions. The service is now operating as expected. We apologise for any inconvenience this may have… | 21h 46m | Resolved |
| May 20, 2026 | INC0505538 - There is an incident affecting Payout transactions on the Worldpay Alternative Payments (WPAP) platform when processing through Modulr.We have resolved the technical issue with Funding & Payouts. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 47h 40m | Resolved |
| May 20, 2026 | INC0505900 - We are investigating issues with Authorization & PaymentsWe have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 16 min | Resolved |
| May 20, 2026 | INC0505799 - We are investigating issues with Portals & Reporting: Worldpay DashboardWe have resolved the technical issue with Portals & Reporting, Worldpay Dashboard. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 1h 36m | Resolved |
| May 20, 2026 | INC0505799 - We are investigating issues with Authorization & PaymentsWe have resolved the technical issue with Authorization & Payments. The system is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 6 min | Resolved |
| May 19, 2026 | INC0505204 - We are aware of a third-party issue causing incorrect data to be shown on the Dynamic Reconciliation Dashboard.We have resolved the technical issue with Portals & Reporting. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 15h 42m | Resolved |
| May 18, 2026 | INC0500646 - We are aware of a potential issue with Portals and ReportingWe are continuing to experience a technical issue with Portals and Reporting. Worldpay technical teams have engaged third-party resources and are continuing to work to resolve the issue. | 1850h 57m | Resolved |
| May 18, 2026 | INC0503463 - We are investigating potential issues with Funding & PayoutsWe have resolved the technical issue with Funding & Payouts. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 48 min | Resolved |
| May 17, 2026 | [INC0502452] - We are aware of potential issues with a Third PartyThe Third Party has resolved the technical issue with Alternative Payment Method - iDeal. The service is now operating as expected. All Worldpay systems were operating normally throughout the duration of the issue. | 1h 54m | Resolved |
| May 16, 2026 | INC0502253 - There was an issue with a Third-Party Alternative Payment MethodThe issue was resolved without technical intervention from Worldpay resources. All Worldpay systems were operating normally throughout the duration of the issue. Some payments may have resulted in an error or be… | 2h 22m | Resolved |
| May 16, 2026 | INC0501914 - We are aware of potential issues with a Third PartyFollowing further investigations, Worldpay technical resources have been advised of a scheduled maintenance at Conduent, ongoing until 08:00 ET that may impact Electronic Benefit Transfer (EBT) transactions… | 27 min | Resolved |
| May 16, 2026 | INC0501754 - We are aware of potential issues with a Third PartyThe Third Party has resolved the technical issue with Electronic Benefit Transfer (EBT). The service is now operating as expected. | 1h 4m | Resolved |
| May 16, 2026 | INC0501652 - There was an incident affecting American Express transaction authorizations on the Worldwide Payment Gateway.There was an incident affecting American Express transaction authorizations on the Worldwide Payment Gateway. Some transactions may have been declined. Worldpay technical resources recycled the application to restore… | -221 min | Resolved |
| May 15, 2026 | INC0501663 - We are aware of an issue with Authorization & Payments on the Visa network.Visa technical teams reported that as of 20:38 ET, transaction processing had normalized. This issue was resolved without technical intervention from Worldpay teams. Worldpay will continue to monitor the environment for… | 2h 39m | Resolved |
| May 15, 2026 | INC0501417 - We are investigating issues with Authorizations on the Virtual Terminal Merchant PortalWe have resolved the technical issue impacting the Virtual Terminal Merchant Portal. The service is now operating as expected. We apologise for any inconvenience this may have caused you or your customers. | 1h 7m | Resolved |
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How to Read This Worldpay Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Worldpay acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Worldpay outage in this window ran 77d 2h, against a mean recovery of 2d 22h. If you depend on Worldpay in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.