Xero Outage History

81 incidents recorded over the last 365 days, 66 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Xero status97.09% uptime history

Every Recorded Xero Incident

Xero incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Aug 31, 2026AU Tax Planned Maintenance 1st September 2026We're carrying out planned maintenance that will temporarily affect AU Tax pre-lodge and prefill functions in Xero Practice Manager (XPM) from 4am to 5am on Tuesday 1 September 2026, AEST. During this time, customers…1h 0mScheduled
Aug 29, 2026Xero Billing – Scheduled MaintenanceWe're completing planned maintenance to Xero's billing platform from 6am to 6.30am Sunday 30 August 2026, NZST. This may prevent you from purchasing a new subscription or managing your existing subscription during this…30 minScheduled
Aug 24, 2026AU: Batch Payments - some customers may be unable to process batch payments in Xero.Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused. A product release caused batch payments to become…17 minResolved
Aug 9, 2026Xero Bank Feeds - scheduled maintenanceWe’re carrying out scheduled system maintenance to Xero Bank Feeds from 2pm–4pm NZT, Sunday 9 August / 12pm–2pm AEST, Sunday 9 August. This may prevent new bank accounts from being connected. To avoid issues, add your…2h 0mScheduled
Aug 1, 2026Xero Projects - scheduled maintenanceThe scheduled maintenance has been completed.6h 0mScheduled
Aug 1, 2026Inland Revenue (NZ) Extended Scheduled MaintenanceThe scheduled maintenance has been completed.8h 0mScheduled
Jul 26, 2026Chargebee planned maintenanceThe scheduled maintenance has been completed.15 minScheduled
Jul 24, 2026Global: Xero - some customers may be experiencing issues in XeroOur team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused some features in Xero to become unavailable, and a…1h 3mResolved
Jul 23, 2026Global: Xero HQ - Some customers are experiencing errors or slowness when navigating XPM and Xero HQOur team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.3h 12mResolved
Jul 22, 2026Global: Xero HQ - Some customers are experiencing errors or slowness when navigating Xero HQOur team has resolved the issue impacting some partners when navigating Xero HQ. We apologise for any inconvenience this has caused.25 minResolved
Jul 22, 2026Global: Expenses - Some customers are experiencing errors when accessing Expense in XeroWe were aware of some customers receiving errors when accessing Expenses in Xero. A product release caused this feature to become temporarily unavailable. Our team has resolved the issue. We apologise for any…0 minResolved
Jul 14, 2026Global: Invoicing - Some customers are experiencing errors or slowness when accessing Invoicing in XeroOur team has resolved the issue impacting some customers experiencing slowness or errors when accessing invoicing in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was…1h 45mResolved
Jul 10, 2026Global: Xero - some customers may be experiencing issues in XeroOur team has resolved the issue impacting our customers experiencing errors in Xero. Our technical team identified this was caused by an outage that one of our external providers experienced. We apologise for any…1h 20mResolved
Jul 10, 2026Global: Payroll - some customers may be experiencing errors when accessing PayrollOur team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused.2h 2mResolved
Jul 10, 2026HMRC system maintenance (MTD IT)The scheduled maintenance has been completed.64h 0mScheduled
Jul 7, 2026EMEA : Some open banking customers unable to create or manually renew bank feedsWe have received confirmation that Tink have now resolved the issue and our monitoring. Creating or manually renewing bank feeds are now be available again and outstanding transactions have imported.10 minResolved
Jun 30, 2026UK : UK Tax (Xero Partner Products & Tools) - Issues when loading filingsOur team has resolved the issue impacting some UK customers trying to load filings in UK Tax. We apologise for any inconvenience this has caused. Our technical team identified this was caused by database related…17h 20mResolved
Jun 25, 2026AU: Auto Super - Some customers are not receiving auto super approval codes via SMSSinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.16h 5mResolved
Jun 24, 2026Global: Bank Reconciliation - some customers are expecting an issue with reconcilingOur team has resolved the issue impacting some customers trying to reconcile transactions in Xero. We apologise for any inconvenience this has caused. A product release caused this feature to become temporarily…1h 5mResolved
Jun 23, 2026NZ: Xero - some customers may have experienced issues accessing reporting and invoices in Xero.Our team has resolved the issue impacting some NZ customers trying to access reporting and invoices in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor…-313 minResolved
Jun 17, 2026Global: Xero - Some customers experienced errorsWe are aware that customers may have experienced errors when accessing or using Xero between approximately 06:47 and 06:53 UTC. This issue has now been resolved.1h 40mResolved
Jun 10, 2026Australia: Payroll- some customers are experiencing issues with loading pages in PayrollOur team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network…53 minResolved
Jun 10, 2026Global: Errors when using XeroOur team has resolved the issue causing customers to experience errors in Xero. We apologise for any inconvenience this has caused. This was related to a recent configuration change which was rolled back.59 minResolved
Jun 6, 2026Xero Scheduled MaintenanceThe scheduled maintenance has been completed.1h 15mScheduled
Jun 5, 2026Global: Reporting - Errors loading reportsOur team has resolved the issue some customers were experiencing trying to load reports. We apologise for any inconvenience caused.43 minResolved
Jun 2, 2026Global: Xero - Some customers would have experienced errors in XeroThis incident has been resolved.39 minResolved
Jun 1, 2026Global: Invoicing - some customers may be experiencing issues with accessing invoicing in Xero.Our team has resolved the issue impacting customers trying to access invoicing in Xero. We apologise for any inconvenience this has caused. A product release caused invoicing to become unavailable. We learn from every…1h 4mResolved
Jun 1, 2026Australia: Payroll - some customers may be unable to access Payroll Settings or Superannuation in XeroWe have resolved an issue affecting the Payroll Superannuation and Settings page, where customers were experiencing page loading failures and errors. The issue was caused by a network fault within our Payroll…22h 16mResolved
May 22, 2026Global: Workpapers - some customers may be experiencing an error page when navigating Workpapers.Our team has resolved the issue impacting some partners trying to navigate in Workpapers. We apologise for any inconvenience this has caused. A product release caused Workpapers to become unavailable, and a rollback…37 minResolved
May 20, 2026Global: XPM - Some customers are experiencing errors or slowness when accessing client lists in XeroOur team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief…7 minResolved
May 20, 2026Global: Xero - some customers would be experiencing errors when logging in.Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity with…26 minResolved
May 16, 2026Xero scheduled maintenanceThe scheduled maintenance has been completed.1h 45mScheduled
May 16, 2026Xero scheduled maintenanceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
May 7, 2026Global: Resolved – Platform stable, Post Incident Summary to follow# **Post Incident Summary: Xero platform outages \(6 May to 15 May 2026\)** Between 6 and 15 May 2026, customers experienced a series of platform disruptions affecting login, navigation and some product areas. These…199h 18mResolved
May 6, 2026Global: Xero - some customers may be experiencing issues in XeroOur team has resolved the issue causing some customers to experience errors when accessing Xero. We apologise for any inconvenience this has caused.1h 33mResolved
May 6, 2026Global: Xero- some customers may be experiencing issues in XeroOur team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and…31 minResolved
May 6, 2026Global - some customers would have experienced issues using XeroWe've resolved the issue that was preventing some customers from navigating Xero and completing tasks. We're sorry for the disruption this caused. A fix is now in place, and we'll be taking time to learn from this…0 minResolved
May 5, 2026Global: Xero - some customers may be experiencing errors in XeroOur team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused Xero's accessing and core functions to become…29 minResolved
Apr 29, 2026Global: Xero - Customers are experiencing issues accessing XeroOur team has resolved the issue impacting customers trying to access Xero. We apologise for any inconvenience this has caused.10 minResolved
Apr 27, 2026Global: Hubdoc - some customers may have experienced issues logging in, syncing, and publishing documents.Our team has resolved an issue impacting some Hubdoc customers trying to log into Hubdoc, syncing information from Xero into Hubdoc, and publishing documents. We apologise for any inconvenience this has caused. A…0 minResolved
Apr 24, 2026Global: Xero - Some customers may be experiencing slowness and errors across XeroOur team has resolved the issue impacting customers trying to navigate Xero. We apologise for any inconvenience this has caused.35 minResolved
Apr 21, 2026Global: Xero - some customers may have been unable to login.Our team has resolved anissue that occurred preventing our customers trying to log into Xero. Customers may have also seen some errors across Xero if logged in. We apologise for any inconvenience this has caused. Our…-41 minResolved
Apr 17, 2026HMRC system maintenance (MTD ITSA)HMRC is undergoing scheduled system maintenance for the MTD ISTA service from 16:00 Friday 17 April to 08:00 Monday 20 April 2026 UTC. During this time the service will be unavailable. Please refer to the HMRC website…64h 0mScheduled
Apr 16, 2026Global: Hubdoc - Errors and performance issuesOur team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc. Our technical team identified this was caused by poor network connectivity and performed a fix to…1h 29mResolved
Apr 14, 2026AU: Tax - Some customers are experiencing an issue accessing tax returns.Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused. A product release caused tax returns to become…25 minResolved
Apr 7, 2026Global: Xero - Some users are experiencing errors across XeroOur team has resolved the issue causing some customers to experience errors across Xero. The issue was related to our recent release which our team has rolled back. We apologise for any inconvenience this has caused.28 minResolved
Mar 25, 2026Global: Xero - Some users are experiencing errors across XeroToday at 2.15pm NZT, some Xero customers experienced general errors across the platform for about 4 minutes. This issue has been resolved.-897 minResolved
Mar 20, 2026HMRC system maintenanceThe scheduled maintenance has been completed.92h 0mScheduled
Mar 13, 2026Inland Revenue (NZ) Scheduled MaintenanceThe scheduled maintenance has been completed.36h 0mScheduled
Mar 10, 2026Global: Xero - some users may be experiencing an error page when logging into Xero.Our team has resolved the issue impacting customers trying to log into Xero. We apologise for any inconvenience this has caused. A product release caused Xero to become unavailable tempoararily. We learn from every…16 minResolved
Feb 27, 2026Global: Projects - Delay in Data Syncing to ProjectsOur team has resolved the issue causing some customers to receive an error when creating new Projects. There may be some delay in changes being populated as the system catches up. We apologise for any inconvenience this…12h 14mResolved
Feb 26, 2026Global: Projects - Creating and changing ProjectsOur team has resolved the issue causing some customers to receive an error when creating new Projects. There may be some delay in changes being populated as the system catches up. We apologise for any inconvenience this…2h 32mResolved
Feb 10, 2026Xero Practice Manager (NZ) scheduled maintenance.From 2pm to 2:30pm UTC (3-3:30am NZT) scheduled maintenance on the NZ instance of Xero Practice Manager was conducted and completed.-292 minResolved
Feb 3, 2026Global: Homepage - some bank account widgets aren't loadingOur team has resolved the issue impacting customers trying to view bank account widgets on the Homepage. We apologise for any inconvenience this has caused. A product release caused bank widgets in Homepage to become…49 minResolved
Feb 3, 2026AU & NZ: Tax - Some customers may be experiencing errors when loading AU and NZ tax returnsOur team has resolved the issue causing customers to receive errors in XPM when trying to access NZ and AU tax returns. We apologise for any inconvenience. This was caused by a release which has been rolled back.10h 52mResolved
Jan 30, 2026Global: Xero Log In - some customers are experiencing issues logging into XeroOur team has resolved the issue impacting customers trying to log in to Xero. We apologise for any inconvenience this has caused. This was caused by a release which has been rolled back.14 minResolved
Jan 28, 2026Global: XeroMe - Customers are unable to access XeroMeOur team has resolved the issue impacting customers trying to access XeroMe. We apologise for any inconvenience this has caused.2h 30mResolved
Jan 19, 2026Global: Payroll - some customers may be unable to access PayrollOur team has resolved the issue impacting some customers trying to access Payroll in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity…3h 49mResolved
Jan 12, 2026Global: Xero - some customers are experiencing errors in Xero.This issue has been resolved. We thank customers for their patience and apologise for any inconvenience caused.40 minResolved
Dec 13, 2025HMRC system maintenanceThe scheduled maintenance has been completed.41h 15mScheduled
Dec 10, 2025South Africa - Some customers may be experiencing issues when accessing parts of XeroWe can confirm the issue impacting some South African customers trying to log into Xero has been resolved. We apologise for any inconvenience this has caused. This was caused by third-party supplier issues. As a cloud…5h 23mResolved
Dec 8, 2025Global: XPM - Some customers are unable to access XPMOur team has resolved the issue impacting customers trying to access XPM. We apologise for any inconvenience this has caused.17 minResolved
Dec 6, 2025Hubdoc: Scheduled MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Dec 3, 2025United Kingdom: HMRC - Issues connecting to HMRCOur team has confirmed that the HMRC outage has been resolved. We apologise for any inconvenience this has caused.46 minResolved
Dec 3, 2025Global: SyftX - Customers receiving an errorOur team has resolved the issue preventing customers from accessing Syft Analytics in Xero. Our technical team made a configuration change which restored the service. We apologise for any inconvenience this has caused.5h 4mResolved
Dec 1, 2025Global: Bills - Some customers are unable to access BillsOur team has resolved the issue impacting customers trying to access Bills. We apologise for any inconvenience this has caused. This was due to a change which was rolled back.27 minResolved
Nov 24, 2025Global: Some customers are experiencing errors accessing XeroOur team has resolved the issues causing some customers to experience errors when navigating or logging into Xero. This was caused by a database issue and our team made a configuration change to restore services to…59 minResolved
Nov 23, 2025Global: Yodlee Bank Feeds maintenanceWe've received confirmation from Yodlee that the maintenance is now complete and customers can set up new feeds and receive transactions as normal.1h 55mResolved
Nov 13, 2025Global: Xero Accounting App - Some customers are unable to access the Xero Accounting AppOur team has resolved the issue impacting customers trying to access the Xero Accounting App. We apologise for any inconvenience this has caused.1h 53mResolved
Nov 8, 2025Global: Xero - Some customers are experiencing slownessOur team has resolved the slowness affecting customers trying to access Xero. We apologise for any inconvenience this has caused.52 minResolved
Nov 5, 2025AU: XPM - Some customers are unable to access Tax returnsOur team has resolved the issue impacting AU customers trying to access Tax returns in XPM. We apologise for any inconvenience this has caused.30 minResolved
Oct 31, 2025Global: Fixed Assets - We are aware customers are experiencing errors when accessing Fixed AssetsOur team has resolved the issue impacting customers trying to access Fixed Assets. This was caused by a release which has been rolled back. We apologise for any inconvenience this has caused.33 minResolved
Oct 30, 2025Global: Payroll - We are aware some customers are currently experiencing errors in PayrollOur team has resolved the issue impacting customers trying to access Payroll. This was caused by security related patching. We apologise for any inconvenience this has caused.1h 9mResolved
Oct 27, 2025Global: Some customers are experiencing errors and slowness when accessing XeroOur team has resolved the issue causing some customers to experience errors and slowness across Xero. This was related to a product release which has been rolled back. We apologise for any inconvenience this has caused.21 minResolved
Oct 20, 2025Global: Some customers are experiencing errors and slowness when accessing XeroThis issue is now resolved. Thank you again for your patience while we worked with our third party partner, Amazon Web Services (AWS), to resolve this issue. <b>Status Last Reviewed:</b> 8:48 UTC25h 44mResolved
Oct 17, 2025AU: Bills - Some customers are unable to make batch paymentsOur team has resolved the issue impacting AU customers trying to make batch payments in Bills. This was related to a product release which has been rolled back. We apologise for any inconvenience this has caused.40 minResolved
Oct 1, 2025Global: Hubdoc - Some customers are experiencing delays in publishing documentsOur team has resolved the issue causing delays with Hubdoc publishing and contacts. Our technical team identified this was caused by poor network connectivity and worked to restore service. We apologise for any…2h 25mResolved
Sep 24, 2025Philippines - Some customers may be experiencing errors in Xero due to an internet service connection issueOur team has received confirmation that the issue impacting customers based in the Philippines on a speicific internet service provider from accessing Xero has been resolved. We recommend reaching out to your internet…18h 42mResolved
Sep 23, 2025Philippines - Some customers may be experiencing errors in Xero due to an internet service connection issueThis incident has been resolved.8h 13mResolved
Sep 16, 2025Global: Login - some customers are currently experiencing issues in Xero Blue and are receiving errors after logging into XeroOur team has resolved the issue impacting some customers trying to access particular pages in Xero. We apologise for any inconvenience this has caused. A product release caused these errors to become present for our…1h 4mResolved
Sep 11, 2025Global: Xero - Some customers may be experiencing increased time delays or errors when using certain products of XeroOur team has resolved the issue impacting customers trying to navigate across multiple products in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary6h 15mResolved

How to Read This Xero Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Xero acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Xero outage in this window ran 8d 7h, against a mean recovery of 9h 18m. If you depend on Xero in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.