Is Yoti Down?

The Digital ID and IDV service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience. --- [2026-09-24T14:51:33.413Z] (monitoring) A fix has been implemented for the Digital ID and IDV service, and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident. --- [2026-09-24T14:51:22.247Z] (identified) Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible. --- [2026-09-24T14:51:10.756Z] (identified) Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible. --- [2026-09-24T14:50:03.354Z] (identified) Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible.

**Saturday 19th September 10:06 UTC - Saturday 19th September 14:00 UTC** We are writing to provide an update regarding a brief service interruption that impacted our systems earlier today. Our monitoring alerted us to an elevated error rate within our Age Verification Service. Following an immediate investigation, we identified the root cause as a temporary database fault, which resulted in brief periods of service unavailability. Our team has fully resolved the issue, and all services are now operating normally. We sincerely apologise for any inconvenience or disruption this may have caused to your operations. --- [2026-09-19T15:03:30.680Z] (resolved) The Age verification service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience. --- [2026-09-19T15:03:23.127Z] (monitoring) A fix has been implemented for the Age verification service, and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident. --- [2026-09-19T13:34:04.448Z] (identified) The fix is currently in progress for the Age Verification service. Our team is actively working to restore full functionality, and we will provide another update in 60 minutes. --- [2026-09-19T12:34:43.853Z] (identified) We are continuing to troubleshoot the issue with the Age verification service. Our team is continuing to work on a fix for this issue, and we will provide another update in 60 minutes. --- [2026-09-19T12:10:50.732Z] (identified) We are still continuing to work on a fix for this issue. --- [2026-09-19T11:38:12.298Z] (identified) We are still continuing to work on a fix for this issue. --- [2026-09-19T11:07:03.993Z] (identified) We are continuing to work on a fix for this issue. --- [2026-09-19T10:37:49.423Z] (identified) We have identified the root cause of the issues affecting the Age verification service. Our team is actively working on a fix to restore full functionality as quickly as possible. --- [2026-09-19T15:03:00.937Z] (investigating) We are currently investigating an issue affecting the Age verification service. Some customers may experience intermittent performance or downtime.

**Monday 14th September: 19:56 UTC - Tuesday 15th September: 08:56 UTC** ‌ We are writing to provide an update regarding a temporary service disruption, affecting our Identity Verification and Age Estimation services in the USA region. Our Network Operations Centre \(NOC\) detected the issue and our infrastructure team quickly identified the root cause as a configuration error introduced during routine DNS updates. The affected DNS changes have been reverted, and all systems have returned to full operational status. We sincerely apologise for any inconvenience this may have caused. A full post-incident review is underway to strengthen our release processes and prevent similar issues in the future. --- [2026-09-15T09:29:56.750Z] (resolved) The Identity verification & Age estimation service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience. --- [2026-09-15T09:29:33.268Z] (monitoring) Our engineers have rolled out a fix for the Identity verification & Age estimation service, which is currently propagating. We are already observing initial signs of recovery, and our team will continue to monitor system stability closely before resolving the incident --- [2026-09-15T04:57:30.760Z] (monitoring) Our engineers have rolled out a fix for the Identity verification & Age estimation service, which is currently propagating. We are already observing initial signs of recovery, and our team will continue to monitor system stability closely before officially resolving the incident. --- [2026-09-15T04:57:13.161Z] (identified) We have identified the root cause of the issues affecting the Identity verification & Age estimation service. Our team is actively working on a fix to restore full functionality as quickly as possible. --- [2026-09-15T04:01:28.778Z] (investigating) We are continuing to troubleshoot the issue with the Identity verification & Age estimation service. Our team is exploring several potential causes, and we will provide another update in 60 minutes. --- [2026-09-15T03:01:45.056Z] (investigating) We are continuing to troubleshoot the issue with the Identity verification & Age estimation service. Our team is exploring several potential causes, and we will provide another update in 60 minutes. --- [2026-09-15T02:26:41.417Z] (investigating) We are currently investigating an issue affecting the Identity verification & Age estimation service. Some customers may experience intermittent performance or downtime.