Yotpo Outage History

47 incidents recorded over the last 365 days, 26 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Yotpo status100.00% uptime history

Every Recorded Yotpo Incident

Yotpo incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 2, 2026Scheduled MaintenanceScheduled maintenance is still in progress. We will provide updates as necessary.1h 0mScheduled
Nov 1, 2026Scheduled Maintenance – Loyalty Points Campaign InfrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 25, 2026Scheduled Loyalty MaintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Oct 19, 2026[Maintenance Window] Loyalty Infrastructure MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 12, 2026Scheduled Loyalty Maintenance – October 12The scheduled maintenance has been completed.3h 0mScheduled
Oct 5, 2026[Maintenance] Scheduled Loyalty infrastructure maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Oct 4, 2026[Maintenance] Loyalty infrastructure maintenance – customer data indexingScheduled maintenance is currently in progress. We will provide updates as necessary.3h 0mScheduled
Sep 28, 2026Retail Syndication MaintenanceThe scheduled maintenance has been completed.336h 0mScheduled
Sep 24, 2026Loyalty Home Page Currently experiencing loading issuesResolved at: 10:09 AM UTC The issue affecting the Loyalty Home Page has now been resolved, and the page is loading normally. Thank you for your patience and understanding while our R&D team worked to resolve the…3 minResolved
Aug 20, 2026Scheduled MaintenanceThe scheduled maintenance has been completed.30 minScheduled
Jul 10, 2026Loyalty service degradationThe incident affecting Yotpo Loyalty has been resolved as of 18:10 UTC. All systems are operating normally. We apologize for any inconvenience. If you continue to experience issues, please contact Yotpo Support.1h 0mResolved
Jul 9, 2026Yotpo Service Disruption noticeThis incident has been resolved.46 minResolved
Jul 9, 2026Add-on Index to Ladder DBThe scheduled maintenance has been completed.5h 0mScheduled
Jul 8, 2026Swell DB – customers_opt_in new indexThe scheduled maintenance has been completed.4h 0mScheduled
Jul 7, 2026Moderation Page UnavailableThe issue affecting the Moderation page has been resolved. All moderation functionality is operating normally. We apologize for the inconvenience.14 minResolved
Jul 2, 2026UGC Conversion Dashboard – Ongoing MaintenanceThe scheduled maintenance has been completed.500h 0mScheduled
Jun 30, 2026Points Not Awarded for Segment-Restricted Earning RulesThe incident has been resolved. Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly. End time: 12:00 UTC If you continue to experience any…36 minResolved
Jun 29, 2026Degradation in points and redemption reminder alertsThe issue was resolved yesterday, and we have confirmed that the fix is working as expected. Today, June 30, we retriggered all events that were missed and affected by the incident. If you have any questions, please…30h 51mResolved
Jun 25, 2026Swell DB – customers_opt_in new columsThe scheduled maintenance has been completed.3h 0mScheduled
Jun 21, 2026Scheduled Maintenance: Swell DB - customer related object new indexesThe scheduled maintenance has been completed.9h 0mScheduled
Jun 3, 2026Failures in point redemptions creationsThis incident has been resolved.4h 43mResolved
Jun 1, 2026Packages RDS Migration 8.0 -> 8.4The scheduled maintenance has been completed.1h 0mScheduled
Jun 1, 2026Swell DB – customers_opt_in anniversary indexThe scheduled maintenance has been completed.6h 0mScheduled
May 18, 2026Yotpo Service Disruption noticeThis incident has been resolved. Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors. End Time: 2:40 PM EST Thank…1h 28mResolved
May 18, 2026Yotpo L&R - Shopify checkout widget is not loadingThis issue has been resolved. The checkout widget should load normally on Shopify checkout again. Start Time: 2026-05-17 13:00:00 UTC Start Time: 2026-05-18 05:47:00 UTC If you have any further questions or concerns…3h 17mResolved
May 14, 2026Scheduled Maintenance: Infrastructure UpdatesThe scheduled maintenance has been completed.1h 0mScheduled
May 11, 2026Kafka Connect Maintenance – MySQL 8.4 Compatibility Upgrade & Infrastructure ChangesThe scheduled maintenance has been completed.1h 30mScheduled
May 8, 2026Yotpo Service Degradation | May 8, 2026The incident has been fully resolved.6h 28mResolved
Apr 23, 2026Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”)The issue has been fully resolved, and login is now working properly.1h 44mResolved
Apr 19, 2026Moderation Database Data SyncThe scheduled maintenance has been completed.4h 0mScheduled
Apr 14, 2026Customers tab on the Loyalty admin does not show any dataEnd Time 20:25 CET The issue has been resolved. Thank you for your patience!3h 49mResolved
Apr 13, 2026Yotpo Service DisruptionOverall Description of the issue and Affected Services: A technical transition within our email delivery infrastructure resulted in a two-phased disruption affecting review request emails. Start Time: Wednesday, April…0 minResolved
Apr 8, 2026Some users may experience login issues and be redirected to an error pageOverall Description of the Issue and Affected Services: Users experience login issues and is redirected to an error page. Start Time: Apr 08, 2026 - 22:04 (UTC). End Time: Apr 08, 2026 - 23:40 (UTC). Business…1h 52mResolved
Mar 18, 2026Yotpo Service Disruption noticeThe incident has been fully resolved, and redemptions are now working as expected39 minResolved
Mar 17, 2026Switching between stores might not be available.The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.26 minResolved
Mar 16, 2026Shopify App MigrationThe scheduled maintenance has been completed.1h 0mScheduled
Mar 12, 2026Yotpo L&R - APIs outageThe issue has been resolved and all services are now operating normally. Some API functionality was partially unavailable. This impacted services such as: Points redemptions, Referrals, Loyalty Admin updates No data…36 minResolved
Mar 12, 2026Yotpo admin may not be loading properly (Moderation, General settings, etc.)This incident has been resolved.28 minResolved
Mar 11, 2026Delay with processing ordersThe incident has been resolved, and order processing is back to normal12 minResolved
Feb 16, 2026Reviews Infrastructure UpgradeThe scheduled maintenance has been completed.8h 0mScheduled
Feb 11, 2026Access to the Review requests dashboard might currently not be available.The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.41 minResolved
Dec 20, 2025Loyalty Order & Points Processing DelaysThe issue has been resolved, and all loyalty-related processing is operating normally. We have confirmed that any delayed events were processed successfully.1h 21mResolved
Dec 3, 2025Rewarding and Deducting points is currently experiencing downtimeCustomers cannot make redemptions and earn points. Start Time: 2025-12-03 12:08:00 UTC Start Time: 2025-12-03 12:36:00 UTC We apologize for the inconvenience caused. Our R&D team has already fixed thaat. If you have…-37 minResolved
Nov 20, 2025Yotpo L&R - API DegradationThis is now resolved. All affected services are now operating normally. Thank you for your patience.1h 30mResolved
Nov 20, 2025Yotpo L&R - Merchants cannot manually adjust the points of the customersThis incident has been resolved.1h 19mResolved
Nov 18, 2025Reviews main widget v2/v3 is not displaying on-siteThis incident has been resolved. Reviews Main Widget response time is now back to normal.1h 44mResolved
Nov 17, 2025Yotpo Loyalty Admin inaccessibleThis incident has been resolved.58 minResolved

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How to Read This Yotpo Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Yotpo acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Yotpo outage in this window ran 20d 20h, against a mean recovery of 20h 55m. If you depend on Yotpo in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.