8x8 Outage History

65 incidents recorded over the last 365 days, 64 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live 8x8 status100.00% uptime history

Every Recorded 8x8 Incident

8x8 incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 30, 2026Issues saving case notes in Local CRM8x8 has resolved the issue and confirmed that Local CRM case notes are saving. If you are still encountering issues, please contact 8x8 Support. We apologise for any inconvenience caused.34 minResolved
Oct 29, 2026VCC Calling issues when Live Summaries are enabledOur partner has resolved the issue impacting VCC calling with Live Summaries enabled and calls are now connecting successfully with the feature enabled. 8x8 is monitoring and investigating the root cause and we…56 minResolved
Oct 26, 2026Contact Center call connectivity/performance issues8x8 has confirmed resolution. We are performing a full root cause investigation and we apologize for the interruption.3h 8mResolved
Oct 23, 20268x8 Support Portal Issues8x8 has determined through tests and checks that the incident affecting the Support Portal is no longer taking place after receiving communication from our vendor that the Incident has been resolved.8h 22mResolved
Oct 21, 2026Security update: PHP vulnerabilities CVE-2026-109618 and CVE-2026-1096198x8 has recently become aware of a new security vulnerability. Two critical vulnerabilities in PHP, an open-source programming language many websites and web applications run on, were disclosed October 21, 2026. Some…—Investigating
Oct 16, 2026Inbound call quality issuesOur Carrier partner is now satisfied that the re-route action has resolved the call quality issues experienced by customers. Testing and customer feedback are positive, inbound calling now working with no audio issues…1h 49mResolved
Oct 15, 20268x8 Telephony and login issues8x8 has resolved the issue impacting the EU31 platform. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.1h 23mResolved
Oct 12, 2026Meetings Audio Recording issues Non-UK EMEA Region8x8 has resolved the issue with Meeting recordings. When enabling a meeting recording the recording begins as normal. We are investigating the root cause and we apologize for the interruption.1h 14mResolved
Oct 9, 2026CC Telephony issues - US28x8 has resolved the issue impacting CC inbound telephony in the US2 region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.40 minResolved
Oct 7, 20268x8 - EU10 platform issues8x8 has resolved the issue impacting the EU10 B platform and functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.48 minResolved
Oct 7, 20268x8 Emailm attachment issues8x8 has resolved the issue impacting email attachments for Contact Center users in the UK and Canada regions. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.25 minResolved
Oct 6, 20268x8 - Operator Connect issuesThe incident impacting Operator Connect has been resolved. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.1h 30mResolved
Oct 2, 20268x8 Contact Center issues in AU8x8 has resolved the issue impacting the Contact Center services in the region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.14 minResolved
Oct 2, 2026Calling issues in AU with recently updated numbers8x8 has resolved the issue impacting recently updated numbers and calling is working as normal now. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.1h 10mResolved
Sep 30, 20268x8 Quality Management media playback unavailable.8x8 has confirmed that all pending media have been processed and should be available in Quality Management. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience caused.6h 3mResolved
Sep 23, 20268x8 Contact Center issues in AU8x8 has performed a route change and resolved the issue impacting Contact Center in the region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.2h 26mResolved
Sep 21, 20268x8 Admin Console and Work Web issues - Various Web Services impacted8x8 has confirmed resolution and all systems are now operating normally. A full root cause investigation is underway and we apologize the interruption.7h 56mResolved
Sep 12, 2026US1 contact center network issues8x8 has confirmed resolution. A root cause investigation will be completed and we apologize for the interruption.1h 36mResolved
Sep 4, 2026Telephony Issues being investigated - CA Region8x8 has confirmed resolution and we conducting a full root cause investigation. We apologize for the interruption.46 minResolved
Sep 1, 2026Telephony issues in US Region for Contact Center Cusotmers8x8 has confirmed resolution. US Telephony traffic has remained stable since 1:47 PM PDT (4:47 PM EDT). We are performing a full root cause investigation and we apologize for the interruption.2h 19mResolved
Sep 1, 2026Supervisor Workspace experiencing intermittent issues8x8 has confirmed resolution and all US1 Supervisor Workspace users should now experience normal page loading. We are performing a root cause investigation and we apologize for the interruption.32 minResolved
Aug 26, 2026Issues when saving changes in Configuration Manager8x8 has resolved the issue impacting Configuration Manager being unable to save changes. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.2h 12mResolved
Aug 24, 20268x8 Contact Center Agent Workspace and SSO login issues8x8 has resolved the issue impacting the logins for Contact Center Agent Workspace and SSO. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.24 minResolved
Aug 20, 20268x8 Agent Workspace queues showing incorrect dataThe platform switch has been performed and the issue impacting Agent Workspace and Supervisor Workspace is now resolved. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.19h 31mResolved
Aug 13, 2026No audio on calls - Investigating8x8 has confirmed resolution and all systems are performing as normal. We apologize the the interruption and full root cause investigation is underway.2h 3mResolved
Aug 6, 2026Aug 5th update to 8x8 Knowledgebase https://support-portal.8x8.com/8x8 completed the upgrade to the new knowledgebase. If you need any assistance with finding older archived or moved URL please contact 8x8 Support.209h 45mResolved
Aug 3, 2026Unable to play recent Recordings in 8x8 Analytics8x8 has confirmed resolution. A root cause investigation is underway and we apologize for the interruption.3h 55mResolved
Jul 31, 2026Salesforce login issue8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.50 minResolved
Jul 29, 20268x8 Work Failover8x8 has resolved the issue affecting 8x8 Work endpoints failing to connect. We apologize for any inconvenience caused. If you experience any further issues, please contact 8x8 Support.58 minResolved
Jul 24, 2026My8x8 missing in the Application Panel8x8 has resolved the issue impacting My8x8. We are monitoring and investigating the root cause and we apologize for the inconvenience.19 minResolved
Jul 24, 20268x8 - Block Caller ID option not withholding number - UK8x8 has resolved the issue impacting the Block Caller ID option. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.9h 14mResolved
Jul 23, 20268x8 endpoints: Phone Connection error8x8 has confirmed resolution and all endpoints should be operating normally. We are performing a full root cause analysis and we apologize for the interruption.40 minResolved
Jul 23, 2026Microsoft Teams performance issuesMicrosoft has resolved their incident. For root cause please contact Microsoft support via the Microsoft Admin Center portal.5h 44mResolved
Jul 20, 20268x8 Contact Center performance issues8x8 has confirmed resolution and all systems are now performing normally for customers impacted. We're performing a full root cause investigation and we apologize for the interruption.3h 3mResolved
Jul 20, 20268x8 VCC issues - US region8x8 has resolved the issue impacting the VCC platform in the US region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.16 minResolved
Jul 17, 2026Performance Issue being InvestigatedPlease contact 8x8 support for any additional information. Thank you for your patience.1h 45mResolved
Jul 16, 2026Performance issues ON1 Contact Center platform8x8 has mitigated the intermittent connectivity issue and services have been stable as of 12:16 PM PDT (15:16 EDT). All services are operating normally . We are performing a root cause investigation and we apologize for…25 minResolved
Jul 15, 20268x8 Analytics information delayed or inaccurate8x8 has confirmed resolution and all analytics real time statistics remain as normal. We're performing a root cause investigation and we apologize for the inconvenience.1h 19mResolved
Jul 7, 20268x8 Support portal knowledge performance issues8x8 has mitigated the issue causing the 8x8 Knowledge articles from not loading. All articles should now be loading under normal performance standards. We are investigating the root cause and we apologize for the…1h 12mResolved
Jul 6, 20268x8 Work Endpoint Connection Issues8x8 has confirmed that this was a transient issue attributed to one of our ISPs in the region. The incident has since been resolved by our ISP, and we can confirm that 8x8 services are stable. If you encounter any…56 minResolved
Jun 30, 20268x8 Admin Console Devices page will not load8x8 has seen stability in it's mitigation and is fully resolving this incident. A root cause investigation will be performed and we apologize for the inconvenience.1h 7mResolved
Jun 24, 20268x8 - Delay when using the desk phone feature in Work Desktop and Work Web8x8 has resolved the issue causing delays when using the desk phone feature on Work Desktop and Work Web. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.10 minResolved
Jun 24, 2026Logins to Agent Workspace failing via Salesforce Integration panel8x8 has confirmed resolution and we are closing this incident. A full root cause analysis will be performed and we apologize for the interruption.2h 24mResolved
Jun 22, 2026Web browser login delays or errors when reaching 8x8 web services8x8 has seen continued stability and will be resolving this incident. We are performing a full root cause investigation and we apologize for the interruption.1h 59mResolved
Jun 18, 2026VCC - license assignment issues8x8 has resolved the issue impacting license visibility and now they can be viewed correctly when creating new users. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.1h 0mResolved
Jun 11, 20268x8 - Dashboards and historical reports out of date8x8 has resolved the issue impacting Contact Center Analytics dashboards, wallboards, historical reports and the general Contact Center interface performance. 8x8 is monitoring and investigating the root cause and we…2h 6mResolved
Jun 11, 2026Unable to access docs.8x8.com pages.8x8 has restored access to the documentation pages. Please contact 8x8 Support if you encounter any further issues. We apologize for any inconvenience caused.25 minResolved
Jun 8, 2026Emergency Platform Maintenance - EU78x8 has completed the final platform switch to fully resolve the issue. If there are any further issues, please contact 8x8 Support. We apologize for any inconvenience caused.5h 23mResolved
Jun 8, 20268x8 Integrations issues8x8 has confirmed this issue is now resolved globally across all platforms. We are performing a root cause investigation and we apologize for the interruption.7h 25mResolved
Jun 3, 2026Quality Management live screen monitoring performance issues8x8 has mitigated the performance issue and we expect live screen monitoring to now load for the configured agents normally. We are performing a root cause investigation and we apologize for the inconvenience.24 minResolved
May 31, 20268x8 Support Portal & Knowledge Base offline for scheduled maintenanceWe're closing this notice as the knowledgebase status is back to normal.2h 10mResolved
May 28, 2026Admin Console - Downloading Recordings not completing8x8 has mitigated the issue and recordings are now donwloading as normal. There was no media lost and and reattempts should now succeed. We are performing a root cause investigation and we apologize for the…17 minResolved
May 21, 2026Calls dropping in Contact Center8x8 has performed steps to mitigate the issue. Please reach out to 8x8 Support if you are still experiencing issues. We apologize for the inconvenience caused.1h 5mResolved
May 20, 20268x8 - Queue assignment issues8x8 has resolved the issue impacting the agent queue assignment. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.18 minResolved
May 18, 20268x8 Support Portal issuesThe issue impacting the Knowledge Base Support Portal has been resolved. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.2h 44mResolved
May 18, 2026Issues with Contact Center Text-to-speech8x8 has performed steps to mitigate the issue. If you are still experiencing problems, please contact 8x8 Support. We apologize for any inconvenience caused.1h 52mResolved
May 15, 20268x8 - Calls not being presented to agents8x8 has resolved the issue impacting the platform and all services are now fully restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.10 minResolved
May 15, 20268x8 - Issues with LH1 platform8x8 has resolved the issue impacting the LH1 platform and now pulling emails within the Agent Workspace environment, agent-to-agent calls and agent monitoring are working as normal. All other functionalities remained…29 minResolved
May 14, 2026Agent Workspace performance issues8x8 has confirmed resolution and will be fully resolving this incident. We are performing a root cause investigation and we apologize for the interruption.40 minResolved
May 12, 20268x8 - Unable to launch Contact Center apps8x8 has resolved the issue impacting Configuration Manager and all associated tools within the Application Panel. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.26 minResolved
May 11, 20268x8 - Issues when pulling emails and trying agent-to-agent call transfers8x8 has resolved the issue impacting the platform which caused disruptions within the agent workspace environment, specifically around email retrieval, agent-to-agent call connectivity and transfers and supervising and…27 minResolved
May 8, 20268x8 - Agent to agent calls and email pulling issues8x8 has completed a platform switch for the customers impacted by this incident and now functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.16 minResolved
May 7, 20268x8 VCC - Calls connecting outside of configured schedules hours8x8 has confirmed the issue remained resolved and permanent mitigation has been put in place that has resolved all symptoms. 8x8 will be performing a full root cause investigation and we apologize for the inconvenience.5h 20mResolved
May 5, 2026Users unable to logout change or assign queues NA168x8 has confirmed with customers that the issue has been resolved. We are investigating the root cause and we apologize for the inconvenience.6 minResolved
May 1, 2026Cannot update workplace number in Agent Workspace8x8 has successfully mitigated the issue causing the symptoms with the Agent Workspace. The issue is now resolved, and Agent Workspace is able to save phone numbers successfully. We are investigating the root cause, and…38 minResolved

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How to Read This 8x8 Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before 8x8 acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single 8x8 outage in this window ran 8d 17h, against a mean recovery of 5h 26m. If you depend on 8x8 in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.