Abnormal AI Outage History

37 incidents recorded over the last 365 days, 37 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Abnormal AI status100.00% uptime history

Every Recorded Abnormal AI Incident

Abnormal AI incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 8, 2026Delayed Email Evaluation for Education related CustomersAs of 21:10 UTC on October 8, 2026, the service disruption affecting Inbound Email Security detection and remediation for some hosted US and EU educational customers has been resolved. Email processing for affected…4h 52mResolved
Oct 1, 2026Inbound Email Security Detection and Remediation Disruption — US Hosted CustomersEmail detection and remediation services for hosted US customers were fully restored at 02:15 UTC on October 1, 2026. Abnormal engineers are processing messages that failed to process during the incident window, which…1h 52mResolved
Sep 23, 2026Portal Access Disruption – (Gov)As of 18:57 UTC, Abnormal has restored services and confirmed that Portal access has been restored for Government customers. The service disruption that began around 17:50 UTC has been fully resolved, and all Portal…43 minResolved
Sep 9, 2026Inbound Email Security Message Remediation Delays – (GOV)Beginning around 16:50 UTC, Abnormal experienced delays in Email Scoring for customers in the United States Government region, where some messages took longer than usual to be scored. Abnormal identified the cause…1h 18mResolved
Sep 1, 2026Delayed AI Security Mailbox Notifications for US and EU CustomersStarting at 08:50 UTC, Abnormal experienced a service disruption affecting AI Security Mailbox notifications for US and EU customers. Throughout the incident, the AI Security Mailbox continued to function as expected…1h 34mResolved
Sep 1, 2026Inbound Email Security Detection and Remediation Delays – USStarting at 13:15 UTC, Abnormal experienced a service disruption affecting Inbound Email Security and Inline detection and remediation for US customers, resulting in elevated processing time. During this window, some…0 minResolved
Aug 3, 2026Account Takeover Case Details Not Loading – GovThe engineering team has resolved the primary issue affecting Account Takeover case details in the Gov region. Case details and timeline data are now loading as expected. The remaining minor issues will be addressed…6h 32mResolved
Jul 27, 2026Email Security Processing Disruption for Google Workspace Customers (US and EU)Between 22:10 UTC and 22:50 UTC on July 27, 2026, Abnormal experienced a service disruption affecting Inbound Email Security, Inline, and Graymail processing for Google Workspace customers in both US and EU regions…0 minResolved
Jul 7, 2026Inbound Email Security, AI Security Mailbox, and Portal Disruption – US and EU Tenant CustomersAs of 04:44 UTC on July 8, 2026, all services have fully recovered and are now live processing traffic for US and EU tenant customers. Abnormal will reprocess all messages received during the impact window to ensure…5h 46mResolved
Jun 5, 2026Inbound Email Security Message Remediation Delays – (GOV)Between 16:45 UTC and 17:25 UTC on June 5, 2026, Abnormal experienced message remediation delays affecting Inbound Email Security for GOV customers. During this time, some emails may have experienced delayed…0 minResolved
Jun 4, 2026Inline – Email Ingestion Disruption (US)Between 20:00 UTC and 21:22 UTC on June 4, 2026, Abnormal experienced a service disruption impacting inbound email ingestion for all inline US customers. During this time, inbound emails sent to customers may not have…0 minResolved
Jun 2, 2026Inbound Email Security Detection and Remediation DisruptionStarting at 17:45 UTC on June 2, 2026, Abnormal experienced a service disruption affecting email detection and remediation for Inbound Email Security customers in the EU region. Additionally, between 18:00 UTC and 19:00…35 minResolved
May 29, 2026Account Takeover – Delayed Sign-In Event Processing (Microsoft M365 Customers)Microsoft services have fully recovered from the degraded M365 sign-in audit log delivery, and Abnormal services have also recovered as of 09:41 UTC on May 30, 2026. Abnormal engineering has initiated a reprocess to…24h 49mResolved
May 18, 2026Emails Incorrectly Remediated – Inbound Email Security and AI Security MailboxStarting at 22:00 UTC on May 18, 2026, Abnormal identified an increase in legitimate emails being incorrectly flagged as malicious and remediated, impacting Inbound Email Security and AI Security Mailbox. The…0 minResolved
May 15, 2026Inbound Email Security Email Remediation Delays – USBetween 00:19 UTC and 00:49 UTC, Abnormal experienced message remediation delays affecting Inbound Email Security for US customers. During this approximately 30-minute window, email remediation was temporarily delayed…0 minResolved
May 4, 2026Degraded SOAR API functionality for US customersBetween approximately May 2, 2026, and May 4, 2026 at 18:45 UTC, Abnormal experienced a service disruption affecting Security Orchestration, Automation and Response (SOAR) API functionality, Portal data retrieval, and…1h 37mResolved
Apr 28, 2026Email Detection Service DegradationBetween 00:30 UTC and 08:10 UTC on April 28, 2026, Abnormal experienced an issue impacting email detection and scoring accuracy, which may have resulted in some legitimate emails being incorrectly flagged. Abnormal…1h 43mResolved
Apr 9, 2026Customer Support Portal Access DisruptionStarting at approximately 19:00 UTC on April 8, 2026, Abnormal received reports of customers being unable to access the Customer Support Portal. Some customers experienced intermittent or complete inaccessibility when…1h 49mResolved
Apr 8, 2026Support Case Submission via Email Temporarily UnavailableStarting at 13:30 UTC on April 8, 2026, Abnormal experienced an issue with the email-based support case submission process due to a vendor-caused outage. Customers who submitted support requests by emailing…4h 8mResolved
Apr 8, 2026AI Security Mailbox and Portal Display IssuesBetween 09:53 UTC on April 4, 2026 and 17:38 UTC on April 6, 2026, Abnormal experienced an issue within the Gov Portal affecting the AI Security Mailbox Analyzed tab and remediation information cards on the message…0 minResolved
Mar 26, 2026AI Security Mailbox Report Processing DisruptionBetween approximately 16:00 UTC and 23:50 UTC on March 26, 2026, Abnormal experienced a service disruption impacting AI Security Mailbox report processing for US and EU customers. During this time, new reports submitted…1h 11mResolved
Mar 16, 2026Inbound Email Security Detection and Remediation Disruption — USStarting around 22:23 UTC on March 16, 2026, Abnormal experienced a service disruption impacting Inbound Email Security detection and remediation for some US customers. During this time, inline email processing was also…39 minResolved
Mar 16, 2026Abnormal Portal Access Disruption – (EU)Starting around 14:40 UTC, Abnormal experienced an issue with the EU Portal being inaccessible and displaying an error to EU customers. Email detection and remediation services were not impacted during this time and…6 minResolved
Mar 12, 2026Threat Log Display Delays – GovBetween 18:00 UTC and 20:40 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline experienced delays in appearing within the Threat Log for Gov customers. Inbound…25 minResolved
Feb 24, 2026Threat Log Visibility Disruption for Fedramp CustomersBetween February 23, 2026 at 19:55 UTC and February 24, 2026 at 03:30 UTC, Abnormal experienced an issue impacting Threat Log visibility for GovCloud customers. During this time, newly detected threats did not appear in…14 minResolved
Feb 12, 2026Portal Access IssuesBetween 14:28 UTC and 15:00 UTC on February 12, Abnormal experienced issues with customers being able to access the Abnormal Portal. During this time, customers may have experienced the inability to log into the Portal…6 minResolved
Feb 12, 2026Account Takeover Detection IssueBetween 16:22 UTC on February 11 and 01:17 UTC on February 12, government customers may have experienced Account Takeover messages not being properly flagged for security threats. Abnormal's engineering team has…36 minResolved
Feb 11, 2026Abnormal Portal DegradationBetween 19:28 UTC and 20:15 UTC, Abnormal experienced service degradation with the Portal. US customers might have experienced issues logging in and navigating the Abnormal Portal during this time. EU customers were not…29 minResolved
Feb 10, 2026Email Threat Detection and Graymail Processing Disruption for Government CustomersBetween 00:56 UTC and 16:00 UTC on February 10, 2026, Abnormal experienced a service disruption affecting email threat detection, AI Security Mailbox, and graymail processing for Government customers. During this time…45 minResolved
Jan 22, 2026Email Processing Delays Due to Microsoft Outage - USAs of 03:30 UTC on January 23, Abnormal's Inbound Email Security services have fully recovered from the processing delays due to the widespread Microsoft outage. Microsoft has confirmed that they have fully resolved the…21h 22mResolved
Jan 21, 2026Portal Performance and Threat Log Access Issues - USAs of 18:33 UTC, Abnormal has fully restored all impacted services. Portal performance has returned to normal levels, and customers can now successfully access threat logs and retrieve threat data through Security…51 minResolved
Jan 15, 2026Account Takeover Service Degradation - FedrampAs of 23:40 UTC on January 16, 2026, the Account Takeover event issue affecting FedRAMP customers has been fully resolved. All Account Takeover services are now operating normally. Abnormal's core email protection…3h 26mResolved
Jan 15, 2026Portal Loading Errors in FedrampBetween 16:40 UTC and 17:00 UTC, Abnormal experienced a service degradation with the Abnormal Portal affecting Fedramp customers. During this time, Fedramp users experienced errors when trying to load and navigate the…0 minResolved
Jan 13, 2026Portal Service Degradation - USBetween 15:35 UTC and 16:37 UTC, customers experienced issues with the Abnormal Portal which caused slowness and failures when trying to load and navigate the portal. Email remediation and detection services remained…22 minResolved
Dec 22, 2025Abnormal Portal Degradation - USBetween 20:04 UTC and 20:45 UTC, US customers experienced issues with the Abnormal Portal which caused difficulties loading and navigating the platform. During this time, some users may have encountered errors or delays…0 minResolved
Nov 20, 2025Security Orchestration and Automation Response Service DisruptionAs of 12:40 UTC, Abnormal has implemented a fix and engineers are observing Security Orchestration, Automation Response traffic as expected. The service disruption affecting automated security workflows and response…1h 3mResolved
Nov 6, 2025Portal Access Disruption - US customersAbnormal's engineering team has fully resolved the Portal access issue. All customers can now successfully log in to the Portal, and services are operating normally. Email security protection remained fully operational…3h 34mResolved

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How to Read This Abnormal AI Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Abnormal AI acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Abnormal AI outage in this window ran 1d, against a mean recovery of 2h 30m. If you depend on Abnormal AI in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.