Is Abnormal AI Down?

As of 21:10 UTC on October 8, 2026, the service disruption affecting Inbound Email Security detection and remediation for some hosted US and EU educational customers has been resolved. Email processing for affected mailboxes has returned to normal, and services have remained healthy for the past 30 minutes. All impacted messages from the incident window will be reprocessed to ensure complete email security. --- [2026-10-08T12:07:21.247-07:00] (identified) Abnormal continues to work with Google Support to mitigate the issue while simultaneously implementing a short-term solution to restore normal email processing for affected customers. Additional updates will be provided as more information becomes available. --- [2026-10-08T10:25:13.524-07:00] (identified) Beginning at 14:35 UTC on October 8, 2026, Abnormal began investigating an issue affecting some Educational related customers using Google Workspace hosted in the US and EU. During this time, some inbound emails for .EDU mailboxes may not be evaluated in real time, which may temporarily reduce email detection coverage for affected mailboxes. Abnormal is actively working to restore normal processing and will provide an update as more information becomes available.

Email detection and remediation services for hosted US customers were fully restored at 02:15 UTC on October 1, 2026. Abnormal engineers are processing messages that failed to process during the incident window, which is expected to complete by approximately 03:15 UTC on October 1, 2026. Please contact Abnormal Support at Support@abnormalsecurity.com if further issues occur. --- [2026-09-30T18:20:49.370-07:00] (identified) Abnormal engineers have identified the issue and are actively working on a fix to restore full service. The next update will be provided within one hour or sooner if additional information becomes available. --- [2026-09-30T17:46:30.496-07:00] (investigating) Starting at approximately 23:30 UTC on September 30, 2026, Abnormal began experiencing a service disruption affecting Inbound Email Security detection and remediation for some hosted US customers. Inline email may also not be detected or remediated as expected during this time. Abnormal engineers are actively working to restore services, and the next update will be provided within one hour or sooner if additional information becomes available.

As of 18:57 UTC, Abnormal has restored services and confirmed that Portal access has been restored for Government customers. The service disruption that began around 17:50 UTC has been fully resolved, and all Portal functionality is now operating normally. Email detection, scoring, and remediation services remained fully operational throughout, and customer security protection was not impacted. If you experience any further issues, please reach out to Abnormal's support team at support@abnormalsecurity.com. --- [2026-09-23T11:17:45.120-07:00] (investigating) Starting around 17:50 UTC, Abnormal began experiencing a service disruption affecting Portal access for Government customers. During this time, impacted customers may be unable to access the Portal. Email detection, scoring, and remediation services remain fully operational, and customer security protection is not impacted. Abnormal's engineering team is actively investigating and working to restore full functionality. Abnormal will provide the next update within 60 minutes or sooner as more information becomes available. If you experience any further issues, please reach out to Abnormal's support team at support@abnormalsecurity.com.