Act-On Software Outage History
17 incidents recorded over the last 365 days, 17 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Act-On Software Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 27, 2026 | Beta Outbound Messages pages not displaying messagesThe fix for the issue affecting the beta Outbound Messages pages has now been rolled out to all accounts in our EU and US regions. The Sent, Drafts and Scheduled lists are loading as normal again, and we’ve confirmed… | 2h 41m | Resolved |
| Sep 4, 2026 | EU (European) Region Service Disruption - Third Party**Summary** On September 4th, Act-On customers hosted in our European region experienced disruptions to several services, including outgoing webhooks, CRM sync, Custom Objects, dashboards and reporting, beginning at… | 40 min | Resolved |
| Sep 1, 2026 | Degraded Performance on aorpci9**Summary** On September 1st, Act-On customers hosted on **aorpci9** experienced login issues and degraded performance, resulting in an inability to access the platform. The issue was identified and resolved by… | 1h 28m | Resolved |
| Aug 18, 2026 | Performance Issues on aorpci4**Summary** On August 18th, Act-On customers hosted on aorpci4 experienced login issues and degraded performance, resulting in an inability to access the platform. The issue was identified and resolved by approximately… | 1h 32m | Resolved |
| Jul 30, 2026 | Delayed Form Submission ProcessingThis incident has been resolved. | 6h 48m | Resolved |
| Jul 24, 2026 | Intermittent Login Issues**Summary** On July 24th, many Act-On customers experienced difficulty accessing their accounts and, in some cases, were unexpectedly logged out mid-session due to an AWS outage in the US-West \(Oregon\) region. The… | 2h 24m | Resolved |
| Jul 8, 2026 | Performance Degradation - adepci5We have resolved this issue. If you continue to experience this problem, please let our support team know <a href="https://connect.act-on.com/hc/en-us/requests/new">here</a> so we can investigate further. | 2h 58m | Resolved |
| Jun 24, 2026 | Performance issues on adepci2**Summary** On June 24, Act-On customers hosted on adepci2 experienced an inability to access the platform. The issue was identified and resolved by approximately 07:47 AM PT, with full access restored shortly… | 25 min | Resolved |
| Jun 8, 2026 | Degraded Performance on aorpci4## Summary In the early hours of June 8, Act-On customers experienced an inability to log in or access the platform. Following initial recovery, some customers experienced continued slow performance while background… | 2h 29m | Resolved |
| May 22, 2026 | API Token Endpoint Connectivity IssuesThis incident has been resolved. | 4h 9m | Resolved |
| Apr 24, 2026 | Form Submission Confirmation Emails Not Delivered## Summary On April 24, 2026, we identified an issue affecting confirmation emails on form submissions. Forms created or republished after April 21, 2026 were affected. Forms created prior to this date were unaffected… | 2h 19m | Resolved |
| Mar 30, 2026 | Incident: Email Sending Failure on adepci1We have resolved this issue. If you continue to experience this problem, please let our support team know <a href="https://connect.act-on.com/hc/en-us/requests/new">here</a> so we can investigate further. | 1h 37m | Resolved |
| Mar 24, 2026 | Degraded Performance on aorpci3This incident has been resolved. | 1h 42m | Resolved |
| Jan 19, 2026 | Customer Access on adepci2We have resolved this issue. If you continue to experience this problem, please let our support team know <a href="https://connect.act-on.com/hc/en-us/requests/new">here</a> so we can investigate further. | 1h 44m | Resolved |
| Dec 1, 2025 | Performance Issues on Server aorpci3This issue was resolved in 2025, and we increased monitoring over the festive period to ensure continued stability. We are now concluding this matter as fully resolved. | 720h 40m | Resolved |
| Nov 25, 2025 | Performance Issues on Server aorpci3We have resolved this issue. If you continue to experience this problem, please let our support team know <a href="https://connect.act-on.com/hc/en-us/requests/new">here</a> so we can investigate further. | 24h 17m | Resolved |
| Nov 11, 2025 | Issue Sending Messages (11/11/25)This incident has been resolved. | 36 min | Resolved |
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How to Read This Act-On Software Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Act-On Software acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Act-On Software outage in this window ran 30d, against a mean recovery of 1d 21h. If you depend on Act-On Software in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.