Is Act-On Software Down?

The fix for the issue affecting the beta Outbound Messages pages has now been rolled out to all accounts in our EU and US regions. The Sent, Drafts and Scheduled lists are loading as normal again, and we’ve confirmed everything is working as expected. Your messages and their data were not affected at any point. If you’re still seeing empty lists or a “There was a problem fetching data” message, please refresh the page or clear your browser cache first. If the problem continues, please let our support team know here so we can investigate further. Thank you for your patience while we resolved this. --- [2026-10-27T04:17:07.220-07:00] (monitoring) Our engineering team has identified the cause of the issue affecting the beta Outbound Messages pages and has successfully tested a fix. The fix is now being rolled out to all accounts. As it reaches your account, your Sent, Drafts and Scheduled lists should start loading as normal again. We’re monitoring closely to confirm everything is working as expected, and in the meantime the classic listings remain available. We’ll post a further update once the rollout is complete. --- [2026-10-27T04:09:47.134-07:00] (investigating) Our engineering team is continuing to investigate the issue affecting the beta Outbound Messages pages, which can cause the Sent, Drafts and Scheduled lists to appear empty or show “There was a problem fetching data”. Customers in both our EU and US regions may be affected. Your messages and their data remain unaffected, and the classic Sent, Drafts and Scheduled listings continue to load normally. We will provide a further update as soon as we have more information. --- [2026-10-27T02:55:22.484-07:00] (investigating) We are currently seeing issues with the beta Outbound Messages pages, where the Sent, Drafts and Scheduled lists may appear empty or show “There was a problem fetching data”. Your messages and their data are unaffected, and the classic Sent, Drafts and Scheduled listings are loading normally in the meantime. Our team is investigating this issue. We will provide updates here as soon as we have them.

**Summary** On September 4th, Act-On customers hosted in our European region experienced disruptions to several services, including outgoing webhooks, CRM sync, Custom Objects, dashboards and reporting, beginning at approximately 07:00 UTC \(12:00 AM PDT\). The issue was caused by an outage at a third-party cloud data vendor serving the Frankfurt region, and was outside of Act-On's direct control. The vendor implemented a fix, and service was confirmed restored by approximately 08:30 UTC \(1:30 AM PDT\). **Root cause** The incident was caused by a configuration change on our vendor's infrastructure that affected components responsible for authorizing incoming network traffic. This change caused the affected components to incorrectly restrict traffic, which in turn prevented several Act-On services from reaching our vendor's European infrastructure. The vendor resolved the issue by rolling back the configuration change. **What we are doing about it** * We are reviewing our dependency on this vendor's infrastructure to assess options for improving resilience during future vendor-side outages. * We are evaluating whether additional monitoring or failover processes could reduce the customer-facing impact of similar third-party outages going forward. * We will continue to work with our vendor to understand any preventative steps being taken on their end. --- [2026-09-04T02:18:45.659-07:00] (resolved) Our vendor has confirmed the issue is fully resolved. CRM syncs, Custom Objects and Webhooks, are all functioning normally. Thank you for your patience throughout this incident. --- [2026-09-04T02:08:06.811-07:00] (monitoring) Our vendor has implemented a fix, rolling back a configuration update to the underlying infrastructure, and their telemetry indicates service has been restored. On our side, webhooks, CRM sync, Custom Objects all appear to be functioning normally. We're continuing to monitor the environment to confirm full stability before marking this incident resolved. --- [2026-09-04T02:04:36.135-07:00] (identified) We are continuing to work on a fix for this issue. --- [2026-09-04T01:37:59.086-07:00] (identified) We are currently experiencing a service disruption affecting customers hosted in our european region, caused by an outage at a third-party cloud data vendor serving that region. This is a vendor-side issue outside of Act-On's direct control, and we are actively monitoring the vendor's status updates. What's affected for EU-hosted customers: Outgoing webhooks are not currently being delivered CRM syncs are delayed and may take longer than usual to complete Custom Objects functionality (including setup/configuration) may not be working Newer dashboards and reporting relying on our data lake query service may be unavailable or showing incomplete data Core email sending and other platform functionality outside of the above are not currently impacted. We will post updates here as more information becomes available, or as soon as services are restored. We apologize for the inconvenience and appreciate your patience.

**Summary** On September 1st, Act-On customers hosted on **aorpci9** experienced login issues and degraded performance, resulting in an inability to access the platform. The issue was identified and resolved by approximately 7:00 AM PDT, with full access restored at that time. **Root cause** The incident was caused by a significant spike in traffic combined with resource contention within the application, which caused active processing threads to build up rapidly and overwhelm the affected environment. This resulted in the platform becoming slow or unresponsive for affected users until service was restored. We have identified the contributing factors and are taking steps to reduce the likelihood of recurrence. **What we are doing about it** * We are reviewing the traffic and resource conditions that led to the spike to better understand and mitigate similar patterns in the future. * We are reviewing our internal monitoring configuration to ensure incidents of this nature are detected and escalated more rapidly. * We are assessing configuration changes to reduce the likelihood and impact of similar conditions occurring in the future. --- [2026-09-01T08:07:44.208-07:00] (resolved) We have resolved this issue. If you continue to experience this problem, please let our support team know <a href="https://connect.act-on.com/hc/en-us/requests/new">here</a> so we can investigate further. --- [2026-09-01T06:59:02.877-07:00] (monitoring) We have identified and resolved the issue. We'll continue monitoring to ensure everything remains stable and no further problems occur. --- [2026-09-01T06:39:43.288-07:00] (investigating) We are currently experiencing degraded performance on aorpci9. Our team is actively investigating and working toward a resolution. We'll share updates here as soon as we have them.