AdvancedMD Outage History

75 incidents recorded over the last 365 days, 45 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live AdvancedMD status100.00% uptime history

Every Recorded AdvancedMD Incident

AdvancedMD incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 6, 2026November 5, 2026 Maintenance ReleaseAdvancedMD will be undergoing maintenance on Thursday, November 5, 2026, between 8:00 pm and 11:59 pm MT. As always, we strive to make these necessary updates as seamless as possible. However, you may experience…3h 59mScheduled
Oct 27, 2026October 25, 2026 - Scheduled Maintenance Analytics and ODBCThe scheduled maintenance has been completed.4h 0mScheduled
Oct 22, 2026Degraded - EHR Messaging, Claims, and StatementsThis incident has been resolved.2h 14mResolved
Oct 21, 2026October 20, 2026 Analytics MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Oct 13, 2026Degraded Client Services Support: Degraded Phone and Chat CapabilitiesThis incident has been resolved.1h 15mResolved
Oct 6, 2026October 5, 2026 - Routine Maintenance (SFTP/3rd Party Systems)The scheduled maintenance has been completed.1h 0mScheduled
Oct 5, 2026October 4, 2026 - Routine Maintenance - Analytics ModuleThe scheduled maintenance has been completed.2h 0mScheduled
Sep 25, 2026Platform Errors and Screen Loading IssuesThis incident has been resolved.3h 58mResolved
Sep 23, 2026September 22, 2026 - Scheduled MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 21, 2026September 20, 2026 - Scheduled Maintenance Analytics and ODBCThe scheduled maintenance has been completed.4h 0mScheduled
Sep 18, 2026AdvancedMD Single Sign-On Waystar UnavailableThis incident has been resolved.46 minResolved
Sep 18, 2026Authentication Issue Affecting LoginsThis incident has been resolved.1h 39mResolved
Sep 12, 2026September 11, 2026 Network Maintenance - PM, EHR, Patient Portal, Telehealth, ODBCThe scheduled maintenance has been completed.3h 0mScheduled
Sep 4, 2026Issues Processing Credit Card PaymentThis issue has been resolved. Clients using OpenEdge are encouraged to review and process any undisbursed credit card payments: 1. From AdvancedMD PM, go to Billing > Undisbursed Credit Card Payments 2. Review…3h 16mResolved
Sep 4, 2026September 3, 2026 - Required MaintenanceThe scheduled maintenance has been completed.3h 59mScheduled
Aug 27, 2026August 26, 2026 Analytics MaintenanceOn Wednesday, August 26, 2026, from 8:00 p.m. MDT to 10:00 p.m. MDT, AdvancedMD will be performing scheduled maintenance within our Analytics module. During this maintenance window, our Analytics module will be…2h 0mScheduled
Aug 24, 2026August 23, 2026 - Scheduled Maintenance Analytics and ODBCThe scheduled maintenance has been completed.4h 0mScheduled
Aug 21, 2026Some Clients Experiencing Errors Saving PrescriptionsThis incident has been resolved.1h 31mResolved
Aug 21, 2026August 20, 2026 Maintenance ReleaseThe scheduled maintenance has been completed.3h 59mScheduled
Aug 9, 2026August 8, 2026 - Network MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Aug 7, 2026August 6, 2026 Maintenance ReleaseThe scheduled maintenance has been completed.3h 59mScheduled
Jul 24, 2026July 23, 2026 Maintenance ReleaseThe scheduled maintenance has been completed.3h 59mScheduled
Jul 22, 2026July 21, 2026 - Routine MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jul 20, 2026July 19, 2026 - Scheduled Maintenance Analytics and ODBCThe scheduled maintenance has been completed.4h 0mScheduled
Jul 15, 2026Updox Service Disruption: May Impact AdvancedMD Fax UsersThis incident has been resolved.1h 18mResolved
Jul 13, 2026Investigating: Double-Click Appointment Preference Not Being HonoredThis incident has been resolved.9h 3mResolved
Jul 10, 2026Investigating: Note Template Not Automatically Selected When Opening VisitsThis incident has been resolved.8h 14mResolved
Jul 10, 2026July 9, 2026 Maintenance ReleaseThe scheduled maintenance has been completed.3h 59mScheduled
Jul 8, 2026Updox Outage: Delays Sending and Receiving AdvancedMD FaxThis incident has been resolved.18h 35mResolved
Jul 8, 2026Analytics CSV Export — Chrome 150 WorkaroundThis incident has been resolved.452h 40mResolved
Jun 29, 2026June 28, 2026 - Scheduled Maintenance Analytics and ODBCThe scheduled maintenance has been completed.4h 0mScheduled
Jun 11, 2026Optum (Change Healthcare) Claims Processing DelaysAll delayed claims have been processed. This incident is now resolved.20h 11mResolved
Jun 10, 2026ePrescribing Error MessagesThis incident has been resolved.1h 12mResolved
Jun 8, 2026June 7, 2026 - Routine MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
May 27, 2026May 26, 2026 - Routine MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
May 27, 2026DrFirst OutageThis incident has been resolved.11h 5mResolved
May 25, 2026May 24, 2026 Scheduled Maintenance Analytics and ODBCThe scheduled maintenance has been completed.4h 0mScheduled
May 8, 2026May 7, 2026 Required MaintenanceThe scheduled maintenance has been completed.4h 59mScheduled
May 7, 2026Change Healthcare (Optum) Eligibility and Claims Status DisruptionChange Healthcare (Optum) has resolved the issue on their end. Eligibility and status checks are now processing normally. Recommended action: If you submitted eligibility requests during the outage window, please…4h 21mResolved
May 6, 2026EHR – Dashboard and Patient Charts UnavailableThis incident has been resolved.17 minResolved
May 5, 2026May 4, 2026 Network MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
May 1, 2026eSending Controlled Substances — Prescriptions Stuck in PendingSome prescriptions may have failed due to an authentication issue. If you see a failed or pending prescription, use the steps below to re authenticate and resend. 1. Open the E send Status screen and Navigate to Reports…32 minResolved
Apr 27, 2026April 26, 2026 - Scheduled Maintenance Analytics and ODBCThe scheduled maintenance has been completed.4h 0mScheduled
Apr 17, 2026Degraded Claims ProcessingThis incident has been resolved.24 minResolved
Apr 17, 2026April 16, 2026 Feature ReleaseThe scheduled maintenance has been completed.4h 59mScheduled
Apr 15, 2026Limited Access to Client Support ChatThis incident has been resolved.33 minResolved
Apr 7, 2026Eligibility Processing Error: Invalid Participant Identification / Credentials not associated with userThis incident has been resolved.26h 6mResolved
Apr 3, 2026Eligibility Processing Intermittent ErrorsThis incident has been resolved.5h 11mResolved
Apr 3, 2026April 2, 2026 Maintenance ReleaseThe scheduled maintenance has been completed.4h 0mScheduled
Mar 25, 2026March 24, 2026 - Routine MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Mar 24, 2026Claims Submission ErrorsThis incident has been resolved.49 minResolved
Mar 23, 2026March 22, 2026 - Scheduled Maintenance Analytics and ODBCThe scheduled maintenance has been completed.4h 0mScheduled
Mar 20, 2026EHR Notes Error – "Control Not Found" (Error 404)This incident has been resolved.3h 26mResolved
Mar 20, 2026March 19, 2026 Feature ReleaseThe scheduled maintenance has been completed.4h 0mScheduled
Mar 12, 2026Errors processing Credit Card Payments through AMDPayThis incident has been resolved.18 minResolved
Mar 12, 2026Degraded Claim SubmissionA fix has been implemented, and claim processing has been restored. Any claim runs that encountered the “Error #0: Claims were found, but no transformation was found to generate the result…” during this incident were…3h 5mResolved
Mar 10, 2026Slowness in PM and EHR - Pool 133This incident has been resolved.4h 1mResolved
Mar 10, 2026Fax Disruption of ServiceThis incident has been resolved.1h 5mResolved
Mar 4, 2026AdvancedMD Single Sign-On to Waystar UnavailableThis incident has been resolved.31 minResolved
Mar 4, 2026AdvancedMD Single Sign-On to Waystar UnavailableThis incident has been resolved.6 minResolved
Feb 24, 2026Fax Service Provider- Updox System SlowdownThis incident has been resolved.48 minResolved
Feb 18, 2026Clients Unable To Login to EHRThis incident has been resolved.47 minResolved
Feb 18, 2026Practice Management: Intermittent Pop‑Up Message on Login: “Please Close the Window and Re‑Log In”This incident has been resolved.8h 3mResolved
Feb 3, 2026Updox Outage: Users are unable access AdvancedMD FaxThis incident has been resolved.35 minResolved
Feb 2, 2026Limited Access to Client Support Phone LinesThis incident has been resolved.3 minResolved
Jan 22, 2026Microsoft 365 Outage Impacting Two Factor Authentication and Patient MessagingWe have confirmed that Two-Factor Authentication (2FA) and Patient Messaging services remain functional. While we do not have evidence of any messaging service failures, Telehealth, Appointment Reminder, and Patient…18h 45mResolved
Jan 8, 2026Degraded Claims SubmissionThis incident has been resolved.6h 22mResolved
Jan 8, 2026End of Day Automation FailedOn Thursday, January 8, 2026, at 7:00 am MST, multiple services failed to complete, which impacted the services listed below. All asynchronous interfaces were impacted causing degraded service and delayed…6h 49mResolved
Jan 8, 2026End of Day Automation FailedWe’re aware that some clients experienced an issue where end-of-day automation did not run as expected last night. If needed, you can run the process manually, or you can wait for it to run automatically during your…0 minResolved
Jan 8, 2026Prescriptions Not Allowing UnitsThis incident has been resolved.5h 19mResolved
Dec 12, 2025Degraded Analytics PerformanceThis incident has been resolved.46 minResolved
Nov 10, 2025AdvancedFax Not LoadingThis incident has been resolved.1h 33mResolved
Nov 10, 2025AdvancedMD Pay: Issues Saving Credit Cards and Process PaymentsThis incident has been resolved.1h 47mResolved
Nov 7, 2025Patient Statement Balance Issue: Please Hold Off on Generating StatementsThis incident has been resolved.6h 19mResolved
Nov 7, 2025AdvancedMD Fax Not LoadingThis incident has been resolved.3h 29mResolved

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How to Read This AdvancedMD Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before AdvancedMD acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single AdvancedMD outage in this window ran 18d 20h, against a mean recovery of 9h 55m. If you depend on AdvancedMD in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.